The AS9100C, AS9110, and AS9120 Handbook , livre ebook

ASQ Quality Press - James Culliton

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AS9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible. Indeed, they don’t outline how they should be implemented. Those decisions are left to the organization implementing their requirements or, in some cases, to a consultant.
Although some consultant firms for aerospace systems are excellent, there are many that purport to be experts yet proffer systems and processes that are either in contravention to the standards’ requirements or so unwieldy that they render the process impotent.
In an effort to simplify these issues, this book proposes practices that have been described as opportunities for improvement or best practices by registration auditors in the past. It includes a discussion of each of the three standards’ clauses, suggests best practices to comply with them, outlines common findings associated with them, and provides an overview of the changes to AS9100C from AS9100B.

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Business

Qualité, hygiène, sécurité, environnement

Techniques

Automatisation et Contrôle

Contrôle des processus

Automatisation

Automate

QMS

Engineering

Technology

Sciences et techniques

Quality Control

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Publié par	ASQ Quality Press
Date de parution	18 avril 2014
Nombre de lectures	0
EAN13	9781636940861
Langue	English
Poids de l'ouvrage	5 Mo

Informations légales : prix de location à la page 0,3500€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

The AS9100C, AS9110, and AS9120 Handbook

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To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our website at http://www.asq.org/quality-press .

The AS9100C, AS9110, and AS9120 Handbook
Understanding Aviation, Space, and Defense Best Practices
James Culliton
ASQ Quality Press
Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee 53203
© 2014 by ASQ
All rights reserved. Published 2014
Library of Congress Cataloging-in-Publication Data
Culliton, James 1946–
The AS9100C, AS9110, and AS9120 handbook : understanding aviation, space, and defense best practices / James Culliton.
pages cm
Includes index.
ISBN 978-0-87389-884-3 (alk. paper)
1. Aerospace engineering—Quality control—Standards. 2. Aerospace industries—Management. 3. ISO 9000 Series Standards. I. Title.
TL671.28.C75 2014
629.102’18—dc23
2014004658
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Acquisitions Editor: Matt Meinholz
Managing Editor: Paul Daniel O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, visit our website at http://www.asq.org/quality-press .

For M and all her support.

List of Figures and Tables
Figure 1.1 Plan-do-check-act cycle
Figure 1.2 Interactions of process-based quality management
Figure 2.1 Process phases
Figure 4.1 Planning process
Figure 5.1 Linking quality objectives
Figure 5.2 One-page training matrix
Table 5.1 Competency evaluation methods
Figure 5.3 Training matrix
Figure 6.1 Product realization plan
Figure 6.2 Risk analysis matrix
Figure 7.1 Phases of AS91xx design and development
Figure 7.2 Compliance matrix template
Figure 7.3 Design review form
Figure 7.4 Engineering change request
Figure 8.1 AS9100-compliant tiered rating system example
Figure 8.2 Terms and conditions example
Figure 9.1 SAE AS9102 Revision A
Figure 9.2 Approvals
Figure 10.1 Customer satisfaction survey
Figure 10.2 Internal QMS processes
Figure 10.3 Sample audit schedule
Table B.1 Risk identification approaches
Table B.2 Risk documentation
Table B.3 Rating risks
Table B.4 Risk criteria
Table B.5 Time frames
Table B.6 Risk likelihood and consequences
Table B.7 Risk management team review
Table B.8 Risk follow-up
Figure C.1 Risk assessment form
Table D.1 Process control test frequency

Introduction
T his book is designed to give readers an understanding of AS9100C, AS9110, and AS9120. It includes a discussion of each of the standard’s clauses, suggests best practices to comply with them, outlines common findings associated with them, and provides an overview of the changes to AS9100C from AS9100B (see Appendix G). This book is in no way presented as a replacement for the text of AS9100C, which is published by SAE International (formerly the Society of Automotive Engineers). The author strongly encourages readers to purchase a copy of the standard from SAE in order to enhance their knowledge and understanding of AS9100C. The standard can be purchased at http://www.sae.org .
The book includes a set of icons designed to help readers determine the type of requirement the section focuses on. Following is a key to these icons:
Discussion of a requirement in the standard
Best practices to follow when implementing the standard
Findings typically found during audits of the quality management system
Chapter 1

One
Introduction to Aerospace Quality Management Systems
A S9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible. Indeed, they don’t outline how they should be implemented. Those decisions are left to the organization implementing their requirements or, in some cases, to a consultant.
Although some consultant firms for aerospace systems are excellent, there are many that purport to be experts yet proffer systems and processes that are either in contravention to the standards’ requirements or so unwieldy that they render the process impotent.
Third-party auditors are not permitted to consult. Still, registration audits can become very heated matters when processes that the prospective registrant has paid a consultant great sums of money to develop and implement fail to meet the registrar’s approval.
In an effort to simplify these issues, this book proposes practices that have been described as opportunities for improvement or best practices by registration auditors in the past.
Definitions and Abbreviations
The following terms are used extensively in the aerospace world and are important to understand when operating in the various schemes of certification:
• Aerospace quality management system (AQMS): A system implemented to comply with a quality standard issued by SAE International under AS9100, AS9110, or AS9120.
• AS9100: A quality management system (QMS) standard designed for the aerospace industry. It was released in October 1999 by SAE and the European Association of Aerospace Industries. AS9100 replaces AS9000 and fully incorporates the QMS requirements of ISO 9001, while adding additional requirements related to quality and safety. Major aerospace manufacturers and suppliers worldwide require compliance with and/or registration to AS9100 as a condition of doing business.
• AS9110: Published by SAE, AS9110 is based on AS9100 and adds specific requirements that are critical for the maintenance of commercial, private, and military aircraft. This standard defines the quality system requirements based on AS9100:2000, with additional criteria for maintenance repair and overhaul facilities that serve the aircraft industry. It was published in January 2003.
• AS9120: Also published by SAE and based on AS9100, AS9120 adds specific requirements that are relevant for stockist or pass- through distributors for the aerospace industry. The standard applies to organizations that resell, distribute, and warehouse parts found in aircraft and other aerospace components.
• AS91xx: The use of “AS91xx” means that all three AQMS standards apply.
• AS9104: This standard applies internationally and defines the requirements for AQMS certification and registration programs. AS9104 defines how the international requirements will be implemented in the Americas Aerospace Quality Group. AS9104 has been restructured into three documents, generally referred to as the “trilogy”:
— AS9104/1: Addresses the basic rules, roles, responsibilities, and requirements of AQMS registration/certification programs.
— AS9104/2: Addresses the requirements for oversight of AQMS certification/registration programs.
— AS9104/3: Addresses the requirements for aerospace auditor competency and training courses.
• ANSI-ASQ National Accreditation Board (ANAB): The international accreditation body for the United States, which was established in 1989 by the American Society for Quality (ASQ) as the Registrar Accreditation Board (RAB). RAB’s original mission was to provide accreditation services for certification bodies (CBs). When RAB was created, it immediately sought to strengthen the US system for CB accreditation by pursuing a formal relationship with the American National Standards Institute (ANSI). In 1991, ANSI and RAB joined forces to establish the American National Accreditation Program for Registrars of Quality Systems. In 1996, with the release of the ISO 14000 family of standards, the ANSI- RAB National Accreditation Program (NAP) was formed, replacing the ori