The Public Health Quality Improvement Handbook , livre ebook

ASQ Quality Press - John W. Moran , Grace L. Duffy , Ron Bialek

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481 pages

English

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Little in the current world is simple. Nothing comes in a box for us to add water and stir. There are those, however, who have been successful and who are willing to share their success. The messages in The Public Health Quality Improvement Handbook are from leaders, physicians, practitioners, academics, consultants, and researchers who are successfully applying the tools and techniques they share. The chapters are written to support the leaders and workforce of our public health community.
This book, a collaboration between ASQ and the Public Health Foundation, is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states.
There has never been a better time or a more needed one for us to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively using quality improvement tools and techniques, we can and will improve our nation’s health.

Sujets

Business

Qualité, hygiène, sécurité, environnement

Medical

Médecine

Biotechnology

Informations

Publié par	ASQ Quality Press
Date de parution	08 janvier 2009
Nombre de lectures	0
EAN13	9780873892896
Langue	English
Poids de l'ouvrage	11 Mo

Informations légales : prix de location à la page 0,1250€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

The Public Health
Quality Improvement
HandbookAlso available from ASQ Quality Press:
Solutions to the Healthcare Quality Crisis: Cases and Examples of Lean Six Sigma
in Healthcare
Soren Bisgaard, editor
On Becoming Exceptional: SSM Health Care’s Journey to Baldrige and Beyond
Sister Mary Jean Ryan, FSM
Journey to Excellence: Baldrige Health Care Leaders Speak Out
Kathleen Goonan, editor
A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals,
Medical Offices, Clinics, and Other Healthcare Organizations
Thomas G. Zidel
Benchmarking for Hospitals: Achieving Best-in-Class Performance without Having to
Reinvent the Wheel
Victor Sower, Jo Ann Duffy, and Gerald Kohers
Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput,
Second Edition
Greg Butler, Chip Caldwell, and Nancy Poston
Lean Six Sigma for the Healthcare Practice: A Pocket Guide
Roderick A. Munro
Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement,
Second Edition
Robert Chalice
Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Bjørn Andersen and Tom Fagerhaug
5S for Service Organizations and Offices: A Lean Look at Improvements
Debashis Sarkar
To request a complimentary catalog of ASQ Quality Press publications,
call 800-248-1946, or visit our Web site at http://qualitypress.asq.org.The Public Health
Quality Improvement
Handbook
Ron Bialek, Grace L. Duffy,
and John W. Moran
ASQ Quality Press
Milwaukee, WisconsinAmerican Society for Quality, Quality Press, Milwaukee 53203
© 2009 by ASQ
All rights reserved. Published 2009
Printed in the United States of America
15 14 13 12 11 10 09 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
The public health quality improvement handbook / [compiled by] Ron Bialek,
Grace L. Duffy, and John W. Moran.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-87389-758-7 (hard cover : alk. paper)
1. Health services administration—United States—Quality control—Handbooks,
manuals, etc. 2. Medical care—United States—Quality control—Handbooks, manuals,
etc. 3. Public health—United States—Quality control—Handbooks, manuals, etc.
I. Bialek, Ronald G. II. Duffy, Grace L. III. Moran, John W., 1944–

RA399.A3P825 2009
362.1068—dc22 2009011244
ISBN: 978-0-87389-758-7
No part of this book may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: William A. Tony
Acquisitions Editor: Matt T. Meinholz
Project Editor: Paul O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and
community excellence worldwide through learning, quality improvement, and knowledge
exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books,
videotapes, audiotapes, and software are available at quantity discounts with bulk purchases
for business, educational, or instructional use. For information, please contact ASQ Quality
Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request a free copy of the ASQ Quality Press Publications Catalog,
including ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org
or http://www.asq.org/quality-press.
Printed in the United States of America
Printed on acid-free paperTable of Contents
List of Figures and Tables xii
Foreword xvii
Preface xix
Acknowledgments xx
Prologue xxi
Introduction xxiii
Chapter 1 Daily Management 1
John W. Moran and Grace L. Duffy
What Is Daily Management? ......................................... 1
Culture Required to Support a Daily Management System ............... 2
Defining Your Critical Processes...................................... 3
Understanding Your Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Daily Management Improvement..................................... 8
Aligning Daily Management Improvement Goals to Organizational
Goals........................................................... 11
Summary.......................................................... 12
Chapter 2 Managing Performance to Improve Health 15
Grace L. Duffy and John W. Moran
The Importance of Managing Performance............................. 15
Results in Public Health ............................................. 15
Results in Other Fields .............................................. 17
How Managers Can Use Performance Measures........................ 17
Improving Performance Is About Using Data........................... 18
Does Your Agency Have a Performance Management System?............ 19
Examples of the Four Components.................................... 20
The Performance Management Cycle.................................. 22
Is This a Science or an Art? .......................................... 24
Chapter 3 Strategic and Operational Planning 25
John W. Moran and Grace L. Duffy
The Pitfalls Associated with Strategic and Operational Planning and
How to Overcome Them 29
Chapter 4 Public Health Program Design and Deployment 53
Helen Parsons and William Riley
Accreditation ...................................................... 53
Getting the Process of Accreditation Started............................ 56
Developing a Plan and Gathering the Tools 57
vvi Table of Contents
Leverage Points .................................................... 58
Conclusions........................................................ 59
Chapter 5 The Baldrige Criteria for Performance Excellence
As a Framework to Improve Public Health 61
Carlton Berger
Using the Seven CPE Categories to Improve
Public Health Organizations....................................... 61
Additional Resources for Improving Public
Health Organizations............................................. 70
Final Considerations for Public Health Performance Improvement ........ 71
Chapter 6 Measures for Public Health 73
Fredia S. Wadley
Critical Concepts Concerning Measures ............................... 73
Selecting or Developing Your Measures 76
Summary.......................................................... 82
Chapter 7 Leading and Lagging Indicators of Public Health and
Public Health Assessment and Accreditation 83
Alina Simone and Paul D. Epstein
Need for Both Leading and Lagging Indicators
of Public Health Improvement ..................................... 83
Public Health Assessment and Accreditation:
Local Capacity and Best Practices .................................. 84
Caveats for Using Assessments of Capacity
as Leading Indicators............................................. 86
Using a Combination of Measures for a Valuable Mix of Leading
Indicators ....................................................... 86
A Dashboard of Leading Indicators and Targets ........................ 88
Chapter 8 Reporting: Telling Your Story—The Saginaw County
Department of Public Health 91
Natasha Coulouris, Christina Harrington, Cheryl Plettenberg,
Patricia Ritter, and Tamara Theisen
Introduction 91
How to Do It 93
Lessons Learned ................................................... 102
Web Links......................................................... 102
Chapter 9 Creating Lasting Change 103
Kathleen F. (Kay) Edwards
Introduction ....................................................... 103
Change Management Theories, Focusing on Stages of Change and
Change Management Style ........................................ 104
Change Management Theories and Principles Foundational to Quality
Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Change Management Considerations in QI Activities.................... 107
Facilitating Sustainable Change Management
in Public Health Settings.......................................... 108 Table of Contents vii
Things to Avoid .................................................... 109
Evaluation of QI Activities and Change................................ 109
Conclusion and Discussion .......................................... 110
Chapter 10 Accreditation As a Means for Quality Improvement 113
Penney Davis, Julia J. Elligers, and Jessica Solomon
History of Public Health Department
Accreditation 113
Accreditation As a Means for Quality
Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Accreditation Preparation Tools ...................................... 116
One Step Ahead: Stories from the Field................................ 120
Conclusion ........................................................ 125
Chapter 11 Improving and Enhancing Community and Client
Relationships 127
Marlene Mason
Customer Needs and/or Satisfaction Assessment ....................... 128
Analysis of Survey Results........................................... 129
Addressing Resistance to Involving Customers ......................... 130
Designing the Improvement Action................................... 133
Conducting the Rapid Cycle Improvemen