This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite,” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle Lean-Six Sigma as their major organization-wide strategic weapon. However, it is also a must-read for managers at all levels, quality professionals, and Lean-Six Sigma Black Belts who desire to aid in assuring that their organizations’ improvement efforts attack strategically versus the all-to-common tactical, project-by-project approach that suboptimizes the power of Lean-Six Sigma. Further, the book and supporting website is full of electronic checklists, tools, templates, suggestions for additional reading, and many recommended 1-hour and 2-hour learning sessions for senior leaders and managers. The changes in this second edition include the following: Many more examples of “In Quality Staffing”, a healthcare translation of one of the seven categories of Lean waste found in the Toyota Production System and one of the most powerful concepts applicable to healthcare. This concept has been described as “the language of nursing” versus a more manufacturing-speak described in other leading Lean-Six Sigma books. Expanded dialogue of the role of Lean in healthcare. Additional embedded case examples.
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LeanSix Sigma for Healthcare
Also available from ASQ Quality Press:
Lean Six Sigma for the Healthcare Practice: A Pocket Guide Roderick A. Munro
A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, and Other Healthcare Organizations Thomas G. Zidel
Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement, Second Edition Robert Chalice
The Public Health Quality Improvement Handbook Grace L. Duffy and John W. Moran, editors
Solutions to the Healthcare Quality Crisis: Cases and Examples of Lean Six Sigma in Healthcare Soren Bisgaard, editor
On Becoming Exceptional: SSM Health Care’s Journey to Baldrige and Beyond Sister Mary Jean Ryan, FSM
Journey to Excellence: Baldrige Health Care Leaders Speak Out Kathleen Goonan, editor
Benchmarking for Hospitals: Achieving Best-in-Class Performance without Having to Reinvent the Wheel Victor Sower, Jo Ann Duffy, and Gerald Kohers
The Certified Six Sigma Green Belt Handbook Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak
Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition Kim H. Pries
The Certified Six Sigma Black Belt Handbook, Second Edition T.M. Kubiak and Donald W. Benbow
5S for Service Organizations and Offices: A Lean Look at Improvements Debashis Sarkar
The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact Robert M. Meisel, Steven J. Babb, Steven F. Marsh, and James P. Schlichting
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.
LeanSix Sigma for Healthcare
A Senior Leader Guide to Improving Cost and Throughput Second edition
Publisher: William A. Tony Acquisitions Editor: Matt Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson
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The authors dedicate this work to:
Chip Caldwell—To the love of my life, Nancy Poston, who was a great inspiration for this second edition, and for my daughters, Kali and Morgan, and my grandchildren, Jack and Davis, who have added much joy to my life.
Greg Butler—To my wife, Susan, for her encouragement and support, which has been a true inspiration and blessing from God, and to Chip, who has been both a friend and a mentor.
Nancy Posten—To my parents, McCracken and Barbara Poston who taught me the importance of doing it right the first time.