Summary of Wayne McCulloch's The Seven Pillars of Customer Success , livre ebook

Everest Media LLC - Everest Media

Découvre YouScribe en t'inscrivant gratuitement

Je m'inscris

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

52 pages

English

Vous pourrez modifier la taille du texte de cet ouvrage

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

A propos
Informations
Extrait

Description

Please note: This is a companion version & not the original book.
Sample Book Insights:
#1 When you’re a single mother, your grandparents are your guardians. In customer success, we want our customer success team to be self-sufficient. We want them to be able to navigate to a better place when things go wrong, and they should be prepared to find their way home. In this chapter, we’re going to start talking about the customer success tools and language you can use to help you get yourself out of whatever situation you find yourself in. You’re going to learn how customer success is different from other roles in the company, and you’re going to find out what it takes to become a customer success rockstar. -> In customer success, we want our customer success team to be self-sufficient.
#2 Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.
#3 Customer lifetime value is a metric that measures customer profitability. The breakeven point for a customer to start generating a profit is typically around the 18-month mark.
#4 Customer lifetime value is a metric that measures customer profitability. It takes into account both logo and revenue churn.

Sujets

Vente

Marketing stratégique

Consumer Behavior

Marketing et communication

Economics

Business

Gestion des ventes

Informations

Publié par	Everest Media LLC
Date de parution	11 octobre 2022
Nombre de lectures	0
EAN13	9798350039276
Langue	English
Poids de l'ouvrage	1 Mo

Informations légales : prix de location à la page 0,0200€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Insights on Wayne McCulloch's The Seven Pillars of Customer Success
Contents Insights from Chapter 1 Insights from Chapter 2 Insights from Chapter 3 Insights from Chapter 4 Insights from Chapter 5 Insights from Chapter 6 Insights from Chapter 7 Insights from Chapter 8 Insights from Chapter 9 Insights from Chapter 10 Insights from Chapter 11 Insights from Chapter 12 Insights from Chapter 13 Insights from Chapter 14 Insights from Chapter 15 Insights from Chapter 16 Insights from Chapter 17 Insights from Chapter 18 Insights from Chapter 19 Insights from Chapter 20
Insights from Chapter 1

#1

When you’re a single mother, your grandparents are your guardians. In customer success, we want our customer success team to be self-sufficient. We want them to be able to navigate to a better place when things go wrong, and they should be prepared to find their way home. In this chapter, we’re going to start talking about the customer success tools and language you can use to help you get yourself out of whatever situation you find yourself in. You’re going to learn how customer success is different from other roles in the company, and you’re going to find out what it takes to become a customer success rockstar. -> In customer success, we want our customer success team to be self-sufficient.

#2

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#3

Customer lifetime value is a metric that measures customer profitability. The breakeven point for a customer to start generating a profit is typically around the 18-month mark.

#4

Customer lifetime value is a metric that measures customer profitability. It takes into account both logo and revenue churn.

#5

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#6

Customer success = getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#7

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#8

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#9

-> A churn journey map helps you understand why customers leave, and it makes it clear where focus needs to be to solve their negative experiences. It can reveal problems you didn’t even know existed.

#10

Ron’s a hero of mine. He created the churn journey map shown below in 2007, and it has provided him with incredible insight into why customers leave.

#11

Companies make promises to customers, and sometimes those promises are not kept.

#12

Companies make promises to customers, and sometimes those promises are not kept. The customer begins to find workarounds, and the value of the solution diminishes. The customer decides months before the contract renewal to leave.

#13

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn. Companies make promises to customers, and sometimes those promises are not kept.

#14

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn. Companies make promises to customers, and sometimes those promises are not kept.

#15

As companies mature, their needs for customer success expand, as well.

#16

Companies make promises to customers, and sometimes those promises are not kept. Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#17

Companies make promises to customers, and sometimes those promises are not kept. Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#18

Companies make promises to customers, and sometimes those promises are not kept. Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.
Insights from Chapter 2

#1

Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn. Companies make promises to customers, and sometimes those promises are not kept.
Insights from Chapter 3

Univers
Ebooks
Livres audio
Presse
Podcasts
BD
Documents

Summary of Wayne McCulloch's The Seven Pillars of Customer Success , livre ebook

Vente

Marketing stratégique

Consumer Behavior

Marketing et communication

Economics

Business

Gestion des ventes

YouScribe

Le catalogue

Le service

Les conditions