The Executive Guide to Improvement and Change

273 pages

English

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The Executive Guide to Improvement and Change , livre ebook

ASQ Quality Press - Grace L. Duffy , G. Dennis Beecroft

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273 pages

English

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Description

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.

Sujets

Business

Qualité, hygiène, sécurité, environnement

Gestion et management

Economics

Management

Informations

Publié par	ASQ Quality Press
Date de parution	13 novembre 2002
Nombre de lectures	0
EAN13	9781636940991
Langue	English

Informations légales : prix de location à la page 0,3000€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

The Executive Guide to Improvement and Change

Also available from ASQ Quality Press:

The Quality Improvement Handbook John E. Bauer, Grace L. Duffy, and Russell T. Westcott

The Certified Quality Manager Handbook,Second Edition Duke Okes and Russell T. Westcott, editors

Principles of Quality Costs: Principles, Implementation, and Use,Third Edition Jack Campanella, editor

The Change Agent’s Guide to Radical Improvement Ken Miller

From Quality to Business Excellence: A Systems Approach to Management Charles Cobb

The Change Agents’ Handbook: A Survival Guide for Quality Improvement Champions David W. Hutton

Managing Change: Practical Strategies for Competitive Advantage Kari Tuominen

Principles and Practices of Organizational Performance Excellence Thomas J. Cartin

Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results Earl Naumann and Steven H. Hoisington

ISO 9001:2000 for Small and Medium Sized Businesses Herbert C. Monnich, Jr.

To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://qualitypress.asq.org .

The Executive Guide to Improvement and Change

G. Dennis Beecroft, Grace L. Duffy, and John W. Moran

ASQ Quality Press Milwaukee, Wisconsin

The Executive Guide to Improvement and Change G. Dennis Beecroft, Grace L. Duffy, and John W. Moran

Library of Congress Cataloging-in-Publication Data

Beecroft, G. Dennis, 1944– The executive guide to improvement and change / G. Dennis Beecroft, Grace L. Duffy, and John W. Moran. p. cm. Includes bibliographical references and index. ISBN 0-87389-579-7 (Hard cover, case binding : alk. paper) 1. Organizational change. I. Duffy, Grace L. II. Moran, John W., 1944– III. Title.

HD58.8.B433 2003 658.4'06—dc21

2003001445

© 2003 by ASQ All rights reserved. No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. 10 9 8 7 6 5 4 3 2 1 ISBN 0-87389-579-7

Publisher: William A. Tony Acquisitions Editor: Annemieke Koudstaal Project Editor: Paul O’Mara Production Administrator: Gretchen Trautman Special Marketing Representative: Robin Barry ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange. Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005. To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org or http://qualitypress.asq.org . Printed in the United States of America

Printed on acid-free paper

Quality Press 600N. Plankinton Avenue Milwaukee, Wisconsin 53203 Call toll free 800-248-1946 Fax 414-272-1734 www.asq.org http://qualitypress.asq.org http://standardsgroup.asq.org E-mail: authors@asq.org

To my wife Mary Louise, and sons Michael and Douglas, who have always supported and continue to support me in all my ventures. —G. Dennis Beecroft

To my husband, John G. Duffy, and to Dr. Mary Thornley, President of Trident Technical College, who supported my intense desire to learn. —Grace L. Duffy

To my family, and all those improvement teams I have worked with over the years that have contributed greatly to my knowledge of how to do organizational improvement successfully. —John W. Moran

vii

Table of Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction: Notes to the Reader . . . . . . . . . . . . . . . . . . . . . . . .

I Initiating Change . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 1 The Challenge of Successful and Sustainable Organizational Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . John W. Moran and Jeffry M. Mead Chapter 2 Problem Solving and Decision Making for Continuous Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . Grace L. Duffy Chapter 3 Quality Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . G. Dennis Beecroft Chapter 4 Supply Chain Management . . . . . . . . . . . . . . . . . . . . Mike H. Ensby

II Paths to Implementation . . . . . . . . . . . . . . . . . . . . Chapter 5 Corporate Planning Models . . . . . . . . . . . . . . . . . . . . G. Dennis Beecroft Chapter 6 Core Process Redesign and Management . . . . . . . . . . . . . Richard A. Waks and John W. Moran Chapter 7 Using Teams to Achieve Organizational Improvement . . . . . Grace L. Duffy

xi xiii xv

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