The ASQ Certified Quality Process Analyst Handbook , livre ebook

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333 pages

English

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Description

This handbook is designed as a reference for ASQ's Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It's ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes.
There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are:
Quality Concepts and Team Dynamics
Quality Tools and Process Improvement Techniques
Data Analysis
Customer-Supplier Relations
Corrective and Preventive Action (CAPA)
This updated edition has been revised and expanded to match the 2020 BoK with enhancements to:
tools for assessing training effectiveness
best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture
examples of lean and value analysis, Theory of Constraints
risk management, business process management and lifecycle phases
the importance of data collection and analysis, data integrity, validity, and reliability
examples of gage R&;R and attribute agreement analysis
Sandra L. Furtererspan, BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ's certification handbooks (CMQ/OE and CQIA) and a prolific speaker.

Sujets

Business

Qualité, hygiène, sécurité, environnement

Techniques

Technologies de Fabrication

Total Quality Management

Gestion et management

Youngstown and Southeastern Railroad

Economics

CAPA

Informations

Publié par	ASQ Quality Press
Date de parution	28 janvier 2022
Nombre de lectures	0
EAN13	9781951058395
Langue	English
Poids de l'ouvrage	11 Mo

Informations légales : prix de location à la page 0,7500€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

T HE ASQ C ERTIFIED Q UALITY P ROCESS A NALYST H ANDBOOK
Third Edition
Sandra L. Furterer, editor

ASQ Quality Press Milwaukee, Wisconsin
Published by ASQExcellence, Milwaukee, WI
Produced and distributed by Quality Press, ASQ, Milwaukee, WI
© 2013, 2021 by ASQExcellence
Library of Congress Cataloging-in-Publication Data
Names: Furterer, Sandra L., editor.
Title: The certified quality process analyst handbook / Sandra L. Furterer, editor.
Description: Third edition. | Milwaukee, Wisconsin : ASQ Quality Press, [2021] | Previous edition entered under: Eldon H. Christensen. |
Includes bibliographical references and index. | Summary: "This handbook is designed as a reference for ASQ's Certified Quality Process Analyst Body of Knowledge (BoK), providing the basic information needed to prepare for the CQPA examination. It has been revised and expanded to match the 2020 BoK. The book and certification are aimed at the paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. This book is perfect for both recent graduates and those with work experience who want to expand their knowledge of quality tools and processes. The main sections in the CQPA Body of Knowledge are subdivided into related subsections. The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader"—Provided by publisher.
Identifiers: LCCN 2021036478 | ISBN 9781951058388 (hardback) | ISBN 9781952236150 (hardback) | ISBN 9781951058395 (epub) | ISBN 9781951058401 (pdf) | ISBN 9781952236167 (epub)
Subjects: LCSH: Quality control—Handbooks, manuals, etc.
Classification: LCC TS156 .C533 2021 | DDC 658.5/62—dc23
LC record available at https://lccn.loc.gov/2021036478 . A87 2021 | DDC 363.19/2—dc23
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
ASQ and ASQExcellence advance individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention bookstores, wholesalers, schools, and corporations: Quality Press and ASQExcellence books are available at quantity discounts with bulk purchases for business, trade, or educational uses. For information, please contact Quality Press at 800-248-1946 or books@asq.org .
To place orders or browse the selection of ASQExcellence and Quality Press titles, visit our website at: http://www.asq.org/quality-press .
To my family—husband Dan, and children Kelly, Erik, and Zach—for the love, support, and care that you provide each and every day; and to Demi, Lily, and Louis, my rescue dogs and cat, who bring joy and hang with me when I’m writing.
Sandra L. Furterer
Table of Contents
Cover
Title page
CIP data
Dedication
Acknowledgments
Introduction
Part I. Quality Concepts and Team Dynamics
Chapter 1. Professional Conduct and Ethics
Code of Ethics
Chapter 2. Quality Concepts
Quality
Quality Planning
Quality Standards, Requirements, and Specifications
Quality Documentation
Cost of Quality (COQ)
Chapter 3. Quality Audits
Audit Types
Audit Components
Audit Roles and Responsibilities
Chapter 4. Team Dynamics
Types of Teams
Team Development
Team Stages
Team Roles and Responsibilities
Team Conflict
Chapter 5. Training and Evaluation
Link Training to Organizational Goals
Needs Assessment
Adapt Information to Meet Adult Learning Styles
Select the Training Delivery Method
Evaluate Training Effectiveness
Link to Organizational and Individual Performance Measures
Tools for Assessing Training Effectiveness
Part II. Quality Tools and Process Improvement Techniques
Chapter 6. Process Improvement Concepts and Approaches
Plan–Do–Check–Act (PDCA)
Kaizen
Incremental and Breakthrough Improvement
Chapter 7. Basic Quality Tools
Cause-and-Effect Diagram
Flowcharts (Process Maps)
Check Sheets
Pareto Charts
Scatter Diagram
Histograms
Chapter 8. Process Improvement Techniques
Lean
Six Sigma
Benchmarking
Risk Management
Business Process Management (BPM)
Chapter 9. Management and Planning Tools
Quality Management Tools
Project Management Tools
Part III. Data Analysis
Chapter 10. Basic Concepts
Basic Statistics
Basic Distributions
Probability Concepts
Reliability Concepts
Chapter 11. Data Types, Collection, and Integrity
Measurement Scales
Data Types
Data Collection and Analysis
Data Integrity
Data Plotting
Chapter 12. Sampling
Sampling Methods
Acceptance Sampling
ANSI/ASQ Z1.4
ANSI/ASQ Z1.9
Chapter 13. Measurement System Analysis (MSA)
Measurement
Concepts in Measurements
Chapter 14. Statistical Process Control (SPC)
Fundamental Concepts
Rational Subgroups
Control Charts for Attributes Data
Control Charts for Variables Data
Common and Special Cause Variation
Process Capability Measures
Chapter 15. Advanced Statistical Analysis
Regression and Correlation Models
Hypothesis Testing
Null Hypothesis
Design of Experiments (DOE)
Taguchi Concepts and Methods
Analysis of Variance (ANOVA)
Part IV. Customer–Supplier Relations
Chapter 16. Internal and External Customers and Suppliers
Internal Customers
Improving Internal Processes and Services
Effect of Treatment of Internal Customers on That of External Customers
Methods to Energize Internal Customers
External Customers
External Customers’ Influence on Products and Services
Chapter 17. Customer Satisfaction Methods
Surveys
Focus Groups
Complaint Forms
Warranty and Guarantee Analysis
Quality Function Deployment
Chapter 18. Product and Process Approval Systems
Verification
Validation and Qualification Methods
Chapter 19. Supplier Management
Supplier Selection
Supplier Performance
Key Measures of Supplier Performance
Supplier Assessment Metrics
Chapter 20. Material Identification, Status, and Traceability
Importance of Materials Identification
Key Requirements for Tracking Materials
Methods for Segregating Nonconforming Materials
A Sample Procedure for Tracking Materials
Part V. Corrective and Preventive Action (CAPA)
Chapter 21. Corrective Action
Problem Identification and Assessment
Contain the Negative Effects Resulting from the Defect
Identify Root Causes
Corrective Action
Verify and Confirm Effectiveness
Chapter 22. Preventive Action
Identify Potential Problems
Identify Potential Causes
Part VI. Appendices
Appendix A. Body of Knowledge for the ASQ Certified Quality Process Analyst (CQPA)—2020
Levels of Cognition Based on Bloom’s Taxonomy—Revised (2001)
Appendix B. Areas under Standard Normal Curve
Appendix C. Control Limit Formulas
Variables Charts
Attributes Charts
Appendix D. Factors for Control Charts
Endnotes
Glossary
Bibliography
About the Editor
Acknowledgments
I would like to acknowledge the editors of the second edition of the Certified Quality Process Analyst Handbook , who built a great foundation for this handbook: Chris Christensen, Kathleen M. Betz, and Marilyn S. Stein.
I would like to thank my editors and reviewers for making this handbook happen. To all of the quality process analysts who have the desire to learn and apply the methods, tools, and concepts in this handbook, thank you for providing me with the impetus for editing this handbook.
Sandra L. Furterer
Introduction
This handbook is designed as a reference for the Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the basic information needed to prepare for the CQPA examination. However, it can also be leveraged to learn and deepen the understanding of a quality process analyst, which is the first step to becoming a quality engineer.
There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections:
• Quality Concepts and Team Dynamics
• Quality Tools and Process Improvement Techniques
• Data Analysis
• Customer–Supplier Relations
• Corrective and Preventative Action
Part I of the handbook describes the fundamental elements of a quality system. The section begins with the quality principles embodied by the ASQ Code of Ethics. It then covers the importance of quality to improve processes, products, and services. Lastly, it describes quality planning, standards, requirements, and specifications; documentation and the Cost of Quality (COQ), quality audits, team dynamics, and training and evaluation.
Part II focuses on quality tools and process improvement techniques, including Lean-Six Sigma, benchmarking, risk management and business process management, management and planning tools, and project management tools. Part III provides the analytical methods to interpret and compare data sets and model processes. Basic statistics, probability, reliability concepts, data types, data collection and data integrity, sampling methods, measurement systems analysis, statistical process control (SPC), advanced statistical analysis tools, regression and correlation, hypothesis testing, design of experiments (DOE), Taguchi concepts, and analysis of variance are explained in this section. Customer-supplier relations are covered in Part IV, including internal and external customers and suppliers, customer satisfaction methods, product and process approval systems, supplier management, material identification, status, and traceability. Finally, as discussed in Part V, an overall effective quality management system must employ a corrective and preventive action (CAPA) system.
The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each BoK section in the text as a guide for the reader.
Part I
Quality Concepts and Team Dynamics
Chapter 1
Professional Conduc