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Succeed with Productivity and Quality , livre ebook

ASQ Quality Press - Imre Bernolak

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A propos
Informations
Extrait

Description

This book is the culmination of inter-firm comparisons done by the author of more than 4,000 companies in over 100 different industries. These productivity analyses and comparisons all show that virtually every organization, even the best, can learn from their competitors and counterparts, as well as from self-analysis, about how to achieve more and better through improved organization and utilization of their resources.
Part I explains what productivity is and why it’s so important. Part II describes how productivity problems and opportunities can be identified through measurement and systematic analysis. While this is not a statistical textbook, it explains through simple and practical solutions how one can benefit from relevant measurement. Part III outlines how each individual person can improve their productivity and become significantly more efficient and effective. Part IV reviews how productivity can be enhanced through better planning, organization, use of time, knowledge, technology and resources.
This basic and comprehensive book is intended for entrepreneurs, managers of local branches of large corporations, such as banks, business chains, as well as managers or aspiring managers in other private or public organizations. It is essential reading for students of business administration, economics, as well as managerial practices, and fills a hole in the training of students in all fields where they will manage people and resources. Professionals, other knowledge workers and technical people also benefit because their professional training usually concentrates on their specific expertise and not productivity improvement. Over the years it has become clear that even managers of the best organizations can benefit by learning from the experience of others.

Sujets

Business

Qualité, hygiène, sécurité, environnement

Total Quality Management

Gestion et management

Economics

Informations

Publié par	ASQ Quality Press
Date de parution	13 mars 2009
Nombre de lectures	4
EAN13	9780873895262
Langue	English
Poids de l'ouvrage	2 Mo

Informations légales : prix de location à la page 0,1000€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Succeed with ProductivityandQuality

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The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition Russell T. Westcott, editor

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Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance Robert C. Camp

To request a complimentary catalog of ASQ Quality Press publications, call 8002481946, or visit our Web site at http://www.asq.org/qualitypress.

Succeed with Productivity and Quality

How to Do Better with Less

Imre Bernolak

ASQ Quality Press Milwaukee, Wisconsin

Library of Congress CataloginginPublication Data

Bernolak, Imre. Succeed with productivity and quality : how to do better with less / Imre Bernolak. p. cm. Includes bibliographical references and index. ISBN 9780873897716 (hard cover : alk. paper) 1. Industrial productivity. 2. Industrial management. 3. Technological innovations. I. Title. HD56.B48 2009 658.5'15—dc22 2009021241

ISBN: 9780873897716

No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Publisher: William A. Tony Acquisitions Editor: Matt T. Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 8002481946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 532013005.

To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 8002481946. Visit our Web site at www.asq.org or http://www.asq.org/qualitypress.

Printed in the United States of America

Printed on acidfree paper

Table of Contents

List of Figures and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Part I Understanding Productivity Chapter 1 What Is Productivity? How to Work Smarter, Not Harder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Productivity Is Always Compared with Some Standard . . . . . . Evidence Proves That Significant Productivity Improvement Is Possible and Everyone Benefits . . . . . . . . . . High Quality Increases Sales, Jobs, and Profits; Poor Quality Increases Costs, Lowers Profits . . . . . . . . . . . . . . . . What “Quality” Means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Special Productivity Improvement Needs of Smaller Enterprises and Services, Including Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Why Is Productivity Vital to Small and MediumSize Enterprises? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Measurement of Results Is a Must for SME Managers . . . . . . . Steps to Improve the Productivity of SMEs . . . . . . . . . . . . . . . . Productivity Needs of Professionals and Others in Services . . . Measurement Needs of the Knowledge Group. . . . . . . . . . . . . . Examples of Productivity Improvement Ideas for Professionals, Other Knowledge Workers, and Indirect Workers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

xi xiii xvii

3 3 5

10 13 18 18

21 24 26 28 31

32 35 35

Table of Contents

Part II How to Identify Productivity Problems and Opportunities: Measurement and Analysis Chapter 3 You Need to Know the Facts before Taking Corrective Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Objectives and Uses of Productivity and Quality Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Analysis of the Present Methods of Operation. . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 4 Developing Productivity Measures . . . . . . . . . . . . . . Basic Statistical Concepts and the Presentation of Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Measurement of Quality and Process Control . . . . . . . . . . . . . . Productivity Measurement Principles and Requirements . . . . . Steps in Gathering Essential Data . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 5 Measuring Output and Input . . . . . . . . . . . . . . . . . . Criteria and Methods of Choosing Output Indicators . . . . . . . . Identifying Problems and Opportunities of Output Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Data Are Needed for Measuring Output in Services . . . . The Measurement of Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 6 Comparing Productivity Indexes of Two Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Methods of Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tasks for Practicing Productivity Calculations . . . . . . . . . . . . . Chapter 7 Benefits of Benchmarking. . . . . . . . . . . . . . . . . . . . . . . The Importance of Comparative Organizational Performance Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Method of Integrated Organizational Performance Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Improvement Opportunities Revealed by Benchmarking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39 47 49 49 53

53 55 58 62 64 65 67 67

71 75 77 79 79

81 81 95 107

107

110

114 116 116

Table of Contents

Part III Basic Elements of Productivity Improvement: Making Personal Efforts More Efficient and Effective

Chapter 8 Lessons from Successful Productivity and Quality Improvement Programs . . . . . . . . . . . . . . . . . . . . . . . . Many Barriers to Productivity Have Been Observed . . . . . . . . . The Productivity Improvement Programs of the Past Had Avoidable Weaknesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Orientation and Feedback . . . . . . . . . . . . . . . . . . . . . Overwhelming Importance of the Human Factor, and Effective Management of Employees . . . . . . . . . . . . . . . . . . Changing Role of Managers and Supervisors . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 9 There Are Many Opportunities for Improving Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Improve Communication within the Organization and with Suppliers, Customers, and Clients . . . . . . . . . . . . . Preparing Efficient and Effective Written Reports and Oral Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Productive Meetings . . . . . . . . . . . . . . . . . . . . . . . . How to Prepare and Conduct Successful Negotiations . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 10 Effective Methods of Motivating for Results . . . . . Motivation Is Essential for Enhancing Productivity and Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nonfinancial Incentives Are Very Valuable Motivators. . . . . . . . Involvement and Participation Are Essential Nonfinancial Motivators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Financial Incentives, Profit Sharing, ESOP . . . . . . . . . . . . . . . . Productivity Gainsharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 11 The Need for Continual Training and Retraining. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Training Is Essential for Success in the TwentyFirst Century . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

vii

121 121

124 127

128 130 133 133

135

136 137 138 140 141 143

143 144

146 148 151 155 156

159

viii

Table of Contents

Training In Productivity Is a Special Need . . . . . . . . . . . . . . . . Effective Training Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Role of Productivity Consultants. . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Part IV How to Improve Productivity through Organization and Technology Chapter 12 You Can’t Succeed without a Plan . . . . . . . . . . . . . The Need for Setting Objectives and Formulating Productive Strategic and Operating Plans . . . . . . . . . . . . . . . Key Characteristics of Successful Plans . . . . . . . . . . . . . . . . . . . . What Should Be Included in a Business Plan and How to Develop a Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Decision Making and Problem Solving . . . . . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 13 How to Design Productive Operations of High Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Priorities for Areas of Potential Productivity Improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customers and Clients Now Want Proof of Quality . . . . . . . . . How to Ensure HighQuality Production and Service . . . . . . . . Great Opportunities in Administration . . . . . . . . . . . . . . . . . . . Product Design, Standardization, Simplification, and Specialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchasing, Plant Organization, and Inventory Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Productivity Improvement in Physical Distribution . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 14 How to Make the Best Use of Your Time, Efforts, Knowledge, and Other Resources . . . . . . . . . . . . . . . . Utilize Your Time Effectively. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apply Productive Methods of Organization, Work Design, and Job Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Is Necessary for Achieving Productivity . . . . . . . . . . . . . Personnel Controls and Accountability. . . . . . . . . . . . . . . . . . . . .

163 168 171 172 173

177

177 180

181 185 189 189 190

193

193 194 197 200

204

206 209 211 211

215 215

216 219 222

Table of Contents

How to Benefit from Technological Progress . . . . . . . . . . . . . . . . Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Endnotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

225 228 229 231 235