Service Quality A Complete Guide - 2021 Edition , livre ebook

Emereo Publishing - Gerardus Blokdyk

Découvre YouScribe en t'inscrivant gratuitement

Je m'inscris

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

147 pages

English

Vous pourrez modifier la taille du texte de cet ouvrage

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

A propos
Informations

Description

Are administrative and product/service quality systems given equal weight?
Are TQM practices supporting customer satisfaction and service quality?
Do dimensions of service quality take into account personal quality of employees?
Does your organization have B2B system that emphasis on e service quality?
How customer participation affect electronic perceived service quality?
How did you experience the service quality of the application and the website?
How do you strategically utilize your employees to assess service quality?
How does the customers perceived service quality change when an industry becomes privatized?
How well does your organization meet the publics expectations of service quality and trust?
What attributes of service quality lead to satisfaction and dissatisfaction?

This Service Quality Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Quality challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Quality investments work better.

This Service Quality All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Service Quality Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Quality maturity, this Self-Assessment will help you identify areas in which Service Quality improvements can be made.

In using the questions you will be better able to:

Diagnose Service Quality projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Service Quality and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Service Quality Scorecard, enabling you to develop a clear picture of which Service Quality areas need attention.

Your purchase includes access to the Service Quality self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Sujets

Gestion et management

Informations

Publié par	Emereo Publishing
Date de parution	11 décembre 2020
Nombre de lectures	0
EAN13	9781867497769
Langue	English

Informations légales : prix de location à la page 0,3850€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait