Productive Relationships , livre ebook

Hannacroix Creek Books, Inc. - Jan Yager

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118 pages

English

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Description

A useful guide to developing dynamic business relationships, not just to hasten your success, whether you work for a major corporation, a small business, or are a self-employed entrepreneur or freelancer, but to help you keep your job (or expand your company) and lower your stress levels. Sociologist and business coach Jan Yager covers everything from dealing with workplace bullies -- coworkers as well as bosses -- as well as negative and positive types you may encounter at work and how to cope with each one, workplace violence, and using social media effectively for more productive relationships.

Sujets

Gestion et management

Interpersonal relationship

Informations

Publié par	Hannacroix Creek Books, Inc.
Date de parution	15 février 2012
Nombre de lectures	0
EAN13	9781938998447
Langue	English

Informations légales : prix de location à la page 0,0400€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

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Praise for

"Jan Yager combines exhaustive research with sharp thinking and engaging writing to give us a powerful guidebook to navigating the workplace. In these pages you’ll meet "vampires," "visionaries," "idea thieves" and "saboteurs." You’ll also see yourself, and how your work life can change for the better."
Jeffrey Zaslow, coauthor,
The Last Lecture and Highest Duty
"Especially during times of scarce organizational resources and understandably strained office relationships, everyone could benefit from such sage advice as Jan Yager’s."
Lily Garcia, columnist for the Washington Post ,
human resources consultant, and employment attorney
"I highly recommend reading Jan Yager’s new book, Productive Relationships. Yager's savvy and practical guide breaks it all down for you so you gain dozens of insightful strategies and skills to succeed with ‘the good, the bad and the ugly’ in the workplace."
Don Gabor, author,
How to Start a Conversation and Make Friends
" Productive Relationships is a pleasure to read with tactics that are simple to implement and guaranteed to improve relationships with a boss, a colleague or an intern."
Cammy Bourcier, Senior VP,
Broadcast and New Media Public Relations
"Read this book and you’ll find out how to deal with negative personality types, become more of a team player, listen carefully, make a great first impression, and much, much more. I highly recommend it!"
Simon T. Bailey, international speaker and author,
Release Your Brilliance
"What a useful book for initiating and strengthening your work or business relationships!"
Mary Jones, talk show host

S ELECTED O THER B OOKS BY J AN Y AGER , P H . D .
Nonfiction
Business Protocol: How to Survive & Succeed in Business Who’s That Sitting at My Desk?: Workship, Friendship, or Foe? Effective Business and Nonfiction Writing When Friendship Hurts Friendshifts:The Power of Friendship and How It Shapes Our Lives Work Less, Do More: The 14-Day Productivity Makeover Creative Time Management for the New Millennium Creative Time Management 365 Daily Affirmations for Time Management 365 Daily Affirmations for Creative Weight Management 365 Daily Affirmations for Happiness 125 Ways to Meet the Love of Your Life Road Signs on Life’s Journey Victims The Help Book Career Opportunities in the Film Industry, 2 nd ed (with Fred Yager) Career Opportunities in the Publishing Industry,2 nd ed (with Fred Yager)
Fiction
The Pretty One Untimely Death (with Fred Yager) Just Your Everyday People (with Fred Yager) The Cantaloupe Cat (illustrated by Mitzi Lyman)

Copyright © 2011 by Jan Yager, Ph.D.
All rights reserved, including the form of reproduction in whole or in part in any form.
This publication contains the opinions and ideas of its author and is designed to provide useful advice in regard to the subject matter covered. It is sold with the understanding that the author and publisher are not engaged in rendering legal, psychological, or professional services in this publication. Laws vary from state to state, country to country, and if the reader requires expert assistance or legal advice, a competent professional should be consulted.
In some cases, to preserve the identity of those interviewed who requested anonymity, a fictitious name is used.
Thanks to fellow speaker and author Linda Swindling for suggesting the main title of this book.
The complete citations for books or articles mentioned in the body of this book appear in the Selected Bibliography.
The author and publisher specifically disclaim any responsibility for any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this book.
ISBN 978-1-889262-63-5 (hardcover) Published by: Hannacroix Creek Books, Inc. 1127 High Ridge Road, #110 Stamford, Connecticut 06905 USA http://www.hannacroixcreekbooks.com hannacroix@aol.com
Book Cover & Interior Design by Scribe Freelance | www.scribefreelance.com
Library of Congress Cataloging-in-Publication Data
Yager, Jan, 1948- Productive relationships : 57 strategies for building stronger business connections / Jan Yager.
p. cm.
ISBN 978-1-889262-63-5 (hardcover) ISBN 978-1-889262-60-4 (trade pbk.) 1. Customer relations Management. 2. Business communication. 3. Success in business. I. Title. HF5415.5.Y33 2011 650.1'3 dc22
2010024026
C ONTENTS

I NTRODUCTION : It’s Not Just What and Who You Know It’s How Well You Get Along
C HAPTER 1: In the Blink of an Eye: Positive First Impressions for Fostering Business Connections
S TRATEGY #1: Use Body Language That Welcomes Relating
S TRATEGY #2: Convey a Positive Attitude
S TRATEGY #3: Present a Pleasant Appearance
S TRATEGY #4: Create a Favorable First Impression (In-Person, Over the Phone and Through E-Mail)
S TRATEGY #5: Speak in a Friendly Conversational Style
C HAPTER 2: Typical Negative and Positive Characters at Work and How to Understand and Handle Each One
S TRATEGY #6: Dealing With Negative Personality Types
The Vampire
The Star
The Control Freak
The "It’s Not My Fault" Blameless Type
The Saboteur
The Idea Thief
The Entitled
The Liar
The Gossip
The Incompetent
The Manipulator
The Brown Noser
The Boaster
The Shirker
The Doomsayer
S TRATEGY #7: Form Relationships With Positive Types
The Trustworthy
The Mentor
The Partner
The Coach/Trainer
The Facilitator
The Visionary
The Motivator
The Believer
The Negotiator
The Praiser
The Protector
The Dependable
The People Magnet
C HAPTER 3: Keeping the Job: Revisiting First Impressions
S TRATEGY #8: Manage Expectations (Including Your Own "Honeymoon is Over" Letdown)
S TRATEGY #9: Be Humble (Humility Will Take You Further in Business Than Ego and Hubris)
S TRATEGY #10: Avoid Upstaging Your Boss
S TRATEGY #11: Emphasize Similarities Not Differences
S TRATEGY #12: How Your Past Influences How You Deal With People
S TRATEGY #13: Reassess Work Relationships as Situations
S TRATEGY #14: Find a Way to Motivate Others to Want to Get Along with You
S TRATEGY #15: Form Positive Bonds at Work
C HAPTER 4: Developing Better Interpersonal Communication Skills
S TRATEGY # 16: Going From "Me" to "We": Becoming More of a Team Player
S TRATEGY #17: Improve Your Conversational Techniques
S TRATEGY #18: Become a Better Listener
S TRATEGY #19: Become a Better Storyteller
S TRATEGY #20: Use Reciprocity in Conversations and Relationships
S TRATEGY #21: Become a Better Networker
S TRATEGY #22: Handle Difficult Conversations
S TRATEGY #23: Ten Things You Should Never Share With a Workplace Relationship
C HAPTER 5: Getting Along Better
S TRATEGY #24: Be Considerate in all your Dealings with Others
S TRATEGY #25: Be a Principled Person
S TRATEGY #26: Become Skilled at Connecting and Caring
S TRATEGY #27: Reexamine Your Attitude Toward Conflict
S TRATEGY #28: Follow "Fighting Fair" Rules if You Do Have a Conflict
S TRATEGY #29: Face Up to the "Oil and Water" Phenomenon
S TRATEGY #30: Use the Power of the Apology if You Have Done Something Wrong
S TRATEGY #31: Deal with the "Back-Off" Before it Turns Antagonistic
S TRATEGY #32: Get over Hurt or Enraged Feelings
S TRATEGY #33: Use Cards or Token Gifts to Improve Work Relationships
C HAPTER 6: Coping with a Range of Workplace Situations
S TRATEGY #34: Bridge the Generations
S TRATEGY #35: Manage Gender Differences
S TRATEGY #36: Sort Out the Challenges of Working With a Friend
S TRATEGY #37: How to End a Business Relationship With a Friend
S TRATEGY #38: Office Romances
S TRATEGY #39: Working With a Family Member or Romantic Partner
S TRATEGY #40: Contend with Not Getting Paid or Money Challenges
C HAPTER 7: Improve Workplace or Business Relationships
S TRATEGY #41: Create a Functional versus a Dysfunctional Workplace
S TRATEGY #42: Build Trust in the Workplace
S TRATEGY #43: Deal with the Past, Other Relationships, and Value Disparities
S TRATEGY #44: Tackle Cultural and International Issues
C HAPTER 8: Coping with a Difficult Person or Emotion
S TRATEGY #45: Handling a Toxic Coworker or Boss
S TRATEGY #46: Coping with Jealousy and Competitiveness
S TRATEGY #47: Handling the Workplace Bully
S TRATEGY #48: Dealing With Anger at Work
S TRATEGY #49: Becoming More Aware of Workplace Violence
S TRATEGY #50: Affirmations to Help You Deal With Negative Connections
S TRATEGY #51: Benefit From Harsh Feedback About Your Work
S TRATEGY #52: Using Meditation To Reduce Stress
S TRATEGY #53: Adios (Good-bye if Leaving is the Best Option)
C HAPTER 9: Working Alone But Not Lonely
S TRATEGY #54: Participate in a Mastermind or other Peer Group
S TRATEGY #55: Coping with the "Lonely at the Top" Boss Syndrome
C HAPTER 10: Building a Better Career
S TRATEGY #56: Use Social Networking to Improve Your Work Relationships
C HAPTER 11: Moving Ahead and Summing Up
S TRATEGY #57: Furthering Your Work Relationship Plan
S ELECTED B IBLIOGRAPHY
R ESOURCES
I NDEX
A BOUT THE A UTHOR
Introduction

B rian’s supervisor called him the "it" guy. Whatever it was that needed doing, Brian was the person she turned to to get the job done. A designer for a global financial services firm, Brian excelled at producing provocative and persuasive visual elements for an array of marketing products. He could design anything and make it stand out, from a motivational recruitment brochure to a dynamic cover for the internal employee magazine. His boss once sent him an unsolicited note in which she called him "the best designer" she had ever worked with.
Then, one day, a restructuring occurred and Brian found himself reporting to a new boss. His latest manager wasn’t as open and friendly as his previous superior. Always businesslike and curt, she failed to appreciate Brian’s sense of humor and easygoing nature. Brian quickly realized that this ne