In order to stay competitive, organizations need to continuously improve their processes. The purpose of this book is to provide the practitioner with the necessary tools and techniques with which to implement a systematic approach to process improvement initiatives using the Six Sigma methodology. While there are many self-help books out there, here the topics are discussed in a way so as to remove the fear out of Six Sigma and statistics. This guide takes readers through the five phases of the Six Sigma methodology, Define-Measure-Analyze-Improve-Control (DMAIC), in five clearly written and easy-to-understand sections. You learn each phase’s purpose and what activities to perform in each. Numerous examples are included throughout and all statistics are described to the exact level of understanding necessary. Each of the five sections then concludes with a checklist to ensure that all of the phase’s activities have been completed. Following the systematic approach outlined in this book will ensure that customer needs and functional area needs are understood and met; knowledge of subject matter experts (SMEs) and team members to improve the process is leveraged; team consensus is reached on the root cause(s) for problems; and risk is managed by addressing all compliance issues. Author Webinar Series: "https://asq.webex.com/asq/lsr.php?RCID=57f5326bc0d05d791507f1b6ad92f99d" as the author provides a thorough introduction to this book and its key deliverables.
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Process Improvement Using Six Sigma
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The Certified Six Sigma Green Belt Handbook Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak
Six Sigma for the New Millennium: A CSSBB Guidebook,Second Edition Kim H. Pries
5S for Service Organizations and Offices: A Lean Look at Improvements Debashis Sarkar
The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact Robert M. Meisel, Steven J. Babb, Steven F. Marsh, and James P. Schlichting
Applied Statistics for the Six Sigma Green Belt Bhisham C. Gupta and H. Fred Walker
Statistical Quality Control for the Six Sigma Green Belt Bhisham C. Gupta and H. Fred Walker
Six Sigma for the Office: A Pocket Guide Roderick A. Munro
Lean Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput,Second Edition Chip Caldwell, Greg Butler, and Nancy Poston.
Defining and Analyzing a Business Process: A Six Sigma Pocket Guide Jeffrey N. Lowenthal
Six Sigma for the Shop Floor: A Pocket Guide Roderick A. Munro
Six Sigma Project Management: A Pocket Guide Jeffrey N. Lowenthal
Lean Kaizen: A Simplified Approach to Process Improvements George Alukal and Anthony Manos
To request a complimentary catalog of ASQ Quality Press publications, call 8002481946, or visit our Web site at http://www.asq.org/qualitypress.
Library of Congress CataloginginPublication Data
Shankar, Rama, 1956– Process improvement using Six Sigma : a DMAIC guide / Rama Shankar. p. cm. Includes index. ISBN 9780873897525 (soft cover : alk. paper) 1. Six sigma (Quality control standard) 2. Total quality management. 3. Process control. 4. Reengineering (Management) I. Title. HD62.15.S477 2009 658.4'013—dc22 2008052670
ISBN: 9780873897525
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