73 pages

English

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Pocket Guide to Performance Management , livre ebook

ASQ Quality Press - Mark Graham Brown

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73 pages

English

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En savoir plus

A propos
Informations
Extrait

Description

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies.
This succinct and handy guide will be a constant companion as you engage in performance management in your organization.
hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

Sujets

Business

Qualité, hygiène, sécurité, environnement

Total Quality Management

Gestion et management

management

Economics

TRIZ

Informations

Publié par	ASQ Quality Press
Date de parution	29 octobre 2009
Nombre de lectures	0
EAN13	9780873891820
Langue	English
Poids de l'ouvrage	1 Mo

Informations légales : prix de location à la page 0,1250€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Pocket Guide to Performance Management

Other pocket guides available from ASQ Quality Press:

The Pocket Guide to the Baldrige Award Criteria, 15th Edition Mark Graham Brown

ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition Dennis R. Arter and J.P. Russell

Lean Six Sigma for the Healthcare Practice: A Pocket Guide Roderick A. Munro

The Process Auditing and Techniques Guide, Second Edition J.P. Russell

The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up, Second Edition J.P. Russell

Deﬁning and Analyzing a Business Process: A Six Sigma Pocket Guide Jeffrey N. Lowenthal

Six Sigma for the Ofﬁce: A Pocket Guide Roderick A. Munro

Six Sigma Project Management: A Pocket Guide Jeffrey N. Lowenthal

Effective Writing for the Quality Professional: Creating Useful Letters, Reports, and Procedures Jane Campanizzi

To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.

Pocket Guide to Performance Management

Mark Graham Brown

ASQ Quality Press Milwaukee, WI

16 15 14 13 12 11 10 5 4 3 2 1

Library of Congress Cataloging-in-Publication Data

Brown, Mark Graham. Pocket guide to performance management / Mark Graham Brown. p. cm. ISBN 978-0-87389-781-5 1. Performance – Management. 2. Performance standards. I. Title. HF5549.5.P35B76 2010 658.4’013—dc22 2009047405

No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Publisher: William A. Tony Acquisitions Editor: Matt T. Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.

To place orders or to request ASQ membership information, call 800-248-1946. Visit our Web site at http://www.asq.org/quality-press.

Printed on acid-free paper

Contents

Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

PART 1 – Glossary of Performance Management Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Importance of a Common Language . . . . . . . . . 2 Personal Example of Key Words/Concepts . . . . . . . 20 Business Example of Key Words/Concepts . . . . . . . 24

PART 2 – Performance Management Tips and Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Evaluating Levels and Trends in Data . . . . . . . . . . . 30 Evaluating Metrics and Targets . . . . . . . . . . . . . . . . 32

Cause Analysis Tips. . . . . . . . . . . . . . . . . . . . . . . . . 35 5 Whys Examples . . . . . . . . . . . . . . . . . . . . . . . 38 Comparative Cause Analysis Steps . . . . . . . . . . 40

Comparative Cause Analysis Example. . . . . . . . 41 Developing Action Plans . . . . . . . . . . . . . . . . . . . . 43 For Quick Decisions . . . . . . . . . . . . . . . . . . . . . . . . 45 Action Planning Steps. . . . . . . . . . . . . . . . . . . . . . . 46

Action Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Understanding Correlations and Links . . . . . . . . . . 54

Key Performance Management Questions. . . . . . . . 56

Additional Reading. . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59