Performance Basics, 2nd Edition , livre ebook

Association for Talent Development - Joe Willmore

Découvre YouScribe en t'inscrivant gratuitement

Je m'inscris

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

99 pages

English

Vous pourrez modifier la taille du texte de cet ouvrage

Obtenez un accès à la bibliothèque pour le consulter en ligne
En savoir plus

A propos
Informations
Extrait

Description

Understanding performance improvement is imperative.

Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.

In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD’s Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success.

How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you’re grappling with any of these questions, you’ll find answers and step-by-step guidance inside.

Get the results you need to generate organizational improvement and ensure you’re ready for your foray into performance consulting. You’ll find this book to be a useful tool.

About the Series

ATD’s Training Basics series offers techniques, examples, and exercises that help you perfect your skills and apply them on the job. Every title is designed to be a quick, concise crash course on a crucial training topic and features instruction for practical day-to-day application.

Sujets

Mentoring

Gestion et management

Economics

Business

Coaching

Informations

Publié par	Association for Talent Development
Date de parution	16 mai 2016
Nombre de lectures	0
EAN13	9781607281061
Langue	English

Informations légales : prix de location à la page 0,1498€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2016 ASTD DBA the Association for Talent Development (ATD) All rights reserved. Printed in the United States of America.
19 18 17 16 1 2 3 4 5
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).
ATD Press is an internationally renowned source of insightful and practical information on talent development, workplace learning, and professional development.
ATD Press 1640 King Street Alexandria, VA 22314 USA
Ordering information: Books published by ATD Press can be purchased by visiting ATD’s website at www.td.org/books or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2016936133
ISBN-10: 1-60728-163-5 ISBN-13: 978-1-60728-163-4 e-ISBN: 978-1-60728-106-1
ATD Press Editorial Staff Director: Kristine Luecker Manager: Christian Green Community of Practice Manager, Learning & Development: Amanda Smith Cover Design: Anthony Julien Text Design: Iris Sanchez Printed by Versa Press, Inc., East Peoria, IL
Contents

About the Training Basics Series
Preface
1. The Big Picture: Why Focus on Performance Improvement?
How Performance Basics Can Help You
Who Can Benefit From This Book?
What This Book Can Do for You
Getting It Done
2. What Is Performance Consulting?
Defining Performance Consulting
The 4 Key Roles of Performance Consultants
How HPI Differs From Your Current Work
The HPI Process
Getting It Done
3. Human Performance Improvement Is Business Focused
What Does Business Focused Mean?
Front-End Analysis—An Overview
Identify Key Performance Drivers
Some Myths Around Business Analysis
Partnering Is Critical
Getting It Done
4. Performance Consulting Focuses on Accomplishments
Accomplishment Versus Behavior
How Behavior Still Figures Into the Equation
Identifying the Performance Gap
Spotting the Exemplar or Key Performer
Getting It Done
5. Performance Consulting Finds the Root Cause
Flavor of the Month
The Critical Importance of Root Cause or Influence Analysis
Why Organizations Fail at Analyzing Causes
Causes of Performance Gaps
The Importance of Root Cause Analysis Illustrated
How to Do a Root Cause or Influence Analysis
Getting It Done
6. Performance Consulting Does Not Jump to Conclusions
HPI and Other Approaches
Subjectivity and Performance
Being Quick and Thorough
Data-Collection Methods
Discussing Performance Issues With Clients
Getting It Done
7. Performance Consulting Solves Problems
Taking Action
Families of Solutions
Synergy Among Solutions
The Design and Development Process
Common Mistakes
Change Management
Getting It Done
8. Evaluating Results: The Real Test of Performance
Conquering Evaluation
Key Evaluation Principles
Types of Evaluation
What to Measure
Calculating ROI
Evaluation Mistakes
Making Evaluation Easier
Getting It Done
9. Putting It All Together
Being a Performance Consultant
Selling HPI
Getting Credibility
Connecting to the Client
Improving Performance Consulting Skills
Identifying Your Niche
Getting It Done
References
Additional Resources
About the Author
About the Training Basics Series

ATD’s Training Basics series recognizes and, in some ways, celebrates the fast-paced, ever-changing reality of organizations today. Jobs, roles, and expectations change quickly. One day you might be a network administrator or a process-line manager, and the next day you might be asked to train 50 employees in basic computer skills or to instruct line workers in quality processes.
Where do you turn for help? The ATD Training Basics series is designed to be your one-stop solution. The series takes a minimalist approach to your learning curve dilemma and presents only the information you need to be successful. Each book in the series guides you through key aspects of training: giving presentations, making the transition to the role of trainer, designing and delivering training, and evaluating training. The books in the series also include some advanced skills, such as performance and basic business proficiencies.
The ATD Training Basics series is the perfect tool for training and performance professionals looking for easy-to-understand materials that will prepare nontrainers to take on a training role. In addition, this series is the consummate reference tool for any trainer’s bookshelf and a quick way to hone your existing skills.
Preface

When a new edition of a book is published, it’s natural to ask what’s different about it. What does this edition have that the prior edition didn’t? For starters, I have more than a decade of additional experience with a range of new clients from around the globe. So I have some new insights and stories to share regarding performance. As a result, I’ve added more practical examples involving my personal experience with performance work. But the second edition includes more than just stories about my experience.
Specifically, there are content areas in the book that have undergone some big changes. The section on analysis was originally written before the ATD Analysis DNA tools had been fully developed, so that section has a lot of new content, including comments and examples involving some of the DNA tools ATD uses in its Human Performance Improvement (HPI) Certificate Program. There have also been many changes in root cause analysis, so the update includes comments on influence. During the past decade or so, ATD has changed substantially, and the HPI program has changed with it. For instance, when the first edition was written, there was no Master Performance Consultant Program. This edition reflects those changes and has been intentionally written to be consistent with and complementary to the ATD HPI and Master Performance Consultant Programs. That’s important because this book was originally written to be a resource for those thinking about taking the HPI program or individuals who wanted a refresher between classes or after they received their HPI certificate. This edition has been adapted to keep pace with the changes in those programs, so that the book can still be used as a resource.
Since the publication of the first edition, a number of excellent performance books have been published, which are included in the references and additional resources sections. And finally, I’ve sought to add more tools and specific examples to this book to help illustrate some of the concepts and principles within the content.
Whether you call it HPI, HPT, or performance consulting, the approach in this book provides a proven method to get better results and generate organizational improvement. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical. You’ll find this book to be a useful tool.
Who Should Read This Book?
You’ve probably heard from managers or peers (or by reading ATD research reports on trends in the industry) that the argument to focus on performance is strong and pervasive. Simply put, organizations throughout the world are focusing on results. Trainers are being held accountable by managers for organizational results. They must be able to show their value on the organization’s bottom line. The emphasis on performance is not going away any time soon. So if you’re trying to find more information about performance improvement, how it applies to you, and how you can start applying it to your work, this book is for you.
Performance Basics is specifically written for people who have little or no formal background in performance consulting, are just getting started in the field, or need to find more information about what it involves. There is little emphasis on theory, models, or historical background. The focus is on the practical application of performance improvement. Additionally, this book is designed to be consistent in approach, terminology, and content with ATD’s HPI Certificate Program.
How This Book Is Organized
Chapter 1 , “The Big Picture: Why Focus on Performance Improvement?” shows you why performance is important and how to get started in performance consulting.
Chapter 2 , “What Is Performance Consulting?” defines performance consulting and shows how it’s different from training, organization development, facilitation, and quality improvement. You will also discover the types of competencies and skills valuable to performance consultants.
Chapter 3 , “Human Performance Improvement Is Business Focused,” explains front-end analysis and defines the term business focus in terms of performance. It also shows you how to be a more effective performance consultant through partnering.
Chapter 4 , “Performance Consulting Focuses on Accomplishments,” shares how to distinguish between accomplishments and behaviors and use accomplishments to assess performance gaps.
Chapter 5 , “Performance Consulting Finds the Root Cause,” explores why root cause analysis is so important for effective performance consulting work and the tools to help you conduct it.
Chapter 6 , “Performance Consulting Does Not Jump to Conclusions,” shows you how to use data collection and analysis effectively and discuss performance issues with clients.
Chapter 7 , “Performance Consulting Solves Problems,” points you in the right direction for choosing and designing the appropriate solution and implementing effective change management strategies for generating cooperation with those solutions.
Chapter 8 , “Evaluating Results: The Real