Research shows that effective managers demonstrate five key skills: accountability, collaboration, communication, engagement, and listening and assessing. These practices make up the ACCEL model—a framework to help new and experienced managers develop the skills they need. In “Develop Management Skills With the ACCEL Model,” Katy Tynan delves into these five skills, offering examples of what they look like in practice and tips for building them. The issue follows two employees as they plan an event together and considers how their manager might make the best use of their skills and deal with any bumps in the road. This issue of TD at Work includes: · examples of what not to do when listening · a matrix for motivating employees according to their levels of willingness and ability · the who, what, when, where, and how of effective communication · a discussion of common biases and how they affect managers · creativity killers and motivators · templates for planning how to achieve goals.
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at work TIPS, TOOLS & INTELLIGENCE FOR DEVELOPING TALENT
CAREER DEVELOPMENT
SEPTEMBER 2017 ISSUE 1709
DEVELOP MANAGEMENT SKILLS WITH THE ACCEL MODEL Katy Tynan
career development VOL. 34 • ISSUE 1709 • SEPTEMBER 2017 DEVELOP MANAGEMENT SKILLS WITH THE ACCEL MODEL
AUTHOR
Katy Tynan Kay Tynan is he managing direcor of CoreAxis Consuling, a alen sraegy, e-learning, and raining firm. She is also a besselling auhor and inernaionally recognized exper on he evoluion of work.
Community Manager, Career Development Sue Kaidan
Editor, TD at Work Paty Gaul
Managing Editor Teresa Preson
Production Design Iris Sanchez
ACCOUNTABILITY .........................................................................................2 COLLABORATION......................................................................................... 4 COMMUNICATION........................................................................................5 ENGAGEMENT ................................................................................................7 LISTENING AND ASSESSING ...................................................................... 8 PUTTING IT ALL TOGETHER ..................................................................... 12 CONCLUSION................................................................................................ 13