Customer Loyalty A Complete Guide - 2021 Edition , livre ebook

Emereo Publishing - Gerardus Blokdyk

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148 pages

English

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Description

Can service quality, trust and customer satisfaction engender customer loyalty?
Does satisfaction mediate the relationship between customer experience and customer loyalty?
Does your organization offer rewards for customer loyalty and referrals?
How do you rate the level of customer loyalty to your organizations products/services?
How does corporate reputation affect customer loyalty in a corporate crisis?
How important is customer loyalty to the success of your organization, financial and otherwise?
How will retail financial organizations generate customer loyalty and stickiness in the future?
What are the greatest challenges facing your customer loyalty initiatives today?
What is customer why is customer loyalty what do marketers get loyalty?
Which organizations provide customer satisfaction or inspire customer loyalty?

This Customer Loyalty Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Loyalty challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Loyalty investments work better.

This Customer Loyalty All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Loyalty Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Loyalty maturity, this Self-Assessment will help you identify areas in which Customer Loyalty improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Loyalty projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Loyalty and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Loyalty Scorecard, enabling you to develop a clear picture of which Customer Loyalty areas need attention.

Your purchase includes access to the Customer Loyalty self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Sujets

Gestion et management

Informations

Publié par	Emereo Publishing
Date de parution	10 décembre 2020
Nombre de lectures	0
EAN13	9781867495550
Langue	English

Informations légales : prix de location à la page 0,3850€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

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