Change Management Training , livre ebook

Association for Talent Development - Elaine Biech

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247 pages

English

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Description

We need to change how we change.

Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.

In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools needed to conduct effective change management training. Help managers understand their expanded role, practice new management techniques, and demystify the people side of change with innovative two-day, one-day, and half-day training workshop. You’ll find all the activities, handouts, tools, and assessments you need inside.

Free tools and customization options

The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.

Preview a sample activity from the book.

About the Series

The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

Order the ATD Workshop Series Bundle to save.

Sujets

Gestion et management

Economics

Business

Management

Informations

Publié par	Association for Talent Development
Date de parution	09 mai 2016
Nombre de lectures	0
EAN13	9781607281191
Langue	English
Poids de l'ouvrage	7 Mo

Informations légales : prix de location à la page 0,3498€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2016 by Elaine Biech All rights reserved. Printed in the United States of America.
19 18 17 16       1 2 3 4 5
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).
ATD Press is an internationally renowned source of insightful and practical information on talent development, workplace learning, and professional development.
ATD Press 1640 King Street Alexandria, VA 22314
Ordering information for print edition: Books published by ATD Press can be purchased by visiting ATD’s website at td.org/books or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2016936134 (print edition only)
ISBN-10: 1-60728-087-6 ISBN-13: 978-1-60728-087-3 e-ISBN: 978-1-60728-119-1
ATD Press Editorial Staff: Director: Kristine Luecker Manager: Christian Green Community of Practice Manager, Learning & Development: Amanda Smith
Trainers Publishing House (TPH) Staff: Publisher: Cat Russo Project, Editorial, and Production Management: Jacqueline Edlund-Braun TPH Copyeditor: Tora Estep Rights Associate and Data Manager: Nancy Silva Cover and Text Design: Ana Ilieva Foreman/Design Composition: Kristin Goble, PerfecType, Nashville, TN, and Debra Deysher, Double D Media, Reading, PA
Cover art: Shutterstock Presentation Slide and Handout Art: Fotolia Printed by Data Reproductions Corporation, Auburn Hills, MI, www.datarepro.com
For Shane, Thad, and Dan
The men who changed my life for the better
The ATD Workshop Series
Whether you are a professional trainer who needs to pull together a new training program next week, or someone who does a bit of training as a part of your job, you’ll find the ATD Workshop Series is a timesaver.
Topics deliver key learning on today’s most pressing business needs, including training for change management, coaching, communication skills, customer service, emotional intelligence, facilitation, leadership, new employee orientation, new supervisors, presentation skills, project management, and time management. The series is designed for busy training and HR professionals, consultants, and managers who need to deliver training quickly to optimize performance now.
Each ATD Workshop book provides all the content and trainer’s tools you need to create and deliver compelling training guaranteed to
•   enhance learner engagement
•   deepen learner understanding
•   increase learning application.
Each book in the series offers innovative and engaging programs designed by leading experts and grounded in design and delivery best practices and theory. It is like having an expert trainer helping you with each step in the workshop process. The straightforward, practical instructions help you prepare and deliver the workshops quickly and effectively. Flexible timing options allow you to choose from half-day, one-day, and two-day workshop formats, or to create your own, using the tips and strategies presented for customizing the workshops to fit your unique business environment. Each ATD Workshop book also comes with guidance on leveraging learning technologies to maximize workshop design and delivery efficiency and access to all the training materials you will need, including activities, handouts, tools, assessments, and presentation slides.
Contents
FOREWORD BY TONY BINGHAM
INTRODUCTION: HOW TO USE THIS BOOK
Why Is Change Management Training Important?
What Do I Need to Know About Training?
How Much Time Will Preparation Take?
What Are the Important Features of the Book?
How Are the Agendas Laid Out?
How Do I Use This Book?
Key Points
What to Do Next
References
SECTION I: THE WORKSHOPS
1   TWO-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
Two-Day Workshop Objectives
Two-Day Workshop Overview
Day One Overview
Day Two Overview
Two-Day Workshop Agenda: Day One
What to Do Between Workshop Days
Two-Day Workshop Agenda: Day Two
What to Do Next
2   ONE-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
One-Day Workshop Objectives
One-Day Workshop Overview
One-Day Workshop Agenda
What to Do Next
References
3   HALF-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
Half-Day Workshop Objectives
Half-Day Workshop Overview
Half-Day Workshop Agenda
What to Do Next
References
4   CUSTOMIZING THE CHANGE MANAGEMENT TRAINING WORKSHOPS
Customizing the Content and Activities
Customizing the Workshop Format
Change Management Skills Series
Small Bites—Lunch-and-Learn Seminars
Theme-Based Workshops
Customizing Delivery With Technology
The Bare Minimum
What to Do Next
SECTION II: ESSENTIALS OF EFFECTIVE CHANGE MANAGEMENT TRAINING
5   IDENTIFYING NEEDS FOR CHANGE MANAGEMENT TRAINING
Why Needs Analysis?
Strategic Needs Analysis
Structured Interviews
Focus Groups
Surveys
Individual Learning Needs Analysis
The Bare Minimum
Key Points
What to Do Next
Additional Resources
6   UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
Basic Adult Learning Theory
More Theoretical Ideas Important to Learning
Multiple Intelligences
Whole Brain Learning
Theory Into Practice
Establishing a Framework
Identifying Behaviors
Practicing
Providing Feedback
Making It Relevant
The Bare Minimum
Key Points
What to Do Next
Additional Resources
7   LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
Why Consider Learning Technologies?
Opportunities to Use Learning Technologies
When Designing Training
Before Training
During Training
After Training
While Building a Learning Community
The Bare Minimum
Key Points
What to Do Next
Additional Resources
8   DELIVERING YOUR CHANGE MANAGEMENT WORKSHOP: BE A GREAT FACILITATOR
The Learning Environment
Program Preparation Checklist
Participant Materials
Handouts
Presentation Slides
Workbooks and Journals
Videos
Toys, Noisemakers, and Other Props
Facilitator Equipment and Materials
A Strong Start: Introduction, Icebreakers, and Openers
Feedback
Role Plays
Participant Presentations
Ball Toss
Journaling
Responding to Questions
Training Room and Participant Management
A Word About Dealing With Difficult Participants
An Unforgettable End
The Bare Minimum
Key Points
What to Do Next
Additional Resources
9   EVALUATING WORKSHOP RESULTS
Levels of Measurement
Level 1: Measuring Participant Reactions
Level 2: Measuring the Extent to Which Participants Have Learned
Level 3: Measuring the Results of Training Back on the Job
Level 4: Measuring the Organizational Impact of Training
Return on Investment
Reporting Results
The Bare Minimum
Key Points
What to Do Next
Additional Resources
SECTION III: POST-WORKSHOP LEARNING
10  FOLLOW-UP FOR CHANGE MANAGEMENT TRAINING
Before the Workshop Begins
During the Workshop
At the Close of the Workshop
After the Workshop
The Bare Minimum
What to Do Next
References
SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
11  LEARNING ACTIVITIES
Learning Activities Included in Change Management Training
12  ASSESSMENTS
Assessments Included in Change Management Training
13  HANDOUTS
Handouts Included in Change Management Training
14  ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
Access to Free Supporting Materials
Customizable Materials
Working With the Files
PDF Documents
PowerPoint Slides
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
ABOUT ATD
Foreword
In 2002, we launched the ASTD Trainer’s WorkShop Series—a collection of books authored by practitioners that focused on the design and delivery of training on popular soft-skills topics. The creation of this series was a departure for us. These workshops-in-a-book were created to help internal trainers expedite their program delivery by using appropriate and exceptionally designed content that could be adapted and repurposed.
These topics, dealing with issues ranging from customer service to leadership to manager skills, continue to be important training programs offered in companies and organizations of all sizes and across the globe. The ASTD Trainer’s WorkShop Series has helped more than 60,000 trainers and occasional trainers deliver top-notch programs that meet business needs and help drive performance.
And while many things about the delivery of soft-skills training have not changed in the last decade, there have been advances in technology and its use in training. So, when we began talking about how to refresh this popular series, we knew we needed to incorporate technology and new topics. We also wanted to make sure that the new series was cohesively designed and had input from author-practitioners who are, after all, the heart and soul of this series.
In this series, we are pleased to feature the work of outstanding trainers and innovators in the field of talent management—none more so than that of Elaine Biech. Change Management Training is her second book in the ATD Workshop Series. In 2015 she lent her expertise to New Supervisor Training . Inside each of the titles in the series, you’ll find innovative content and fresh program agendas to simplify your delivery of key training topics. You’ll also find consistency among titles, with each presented in a contemporary manner, designed by peers, and reflecting the preferences of training professionals who conduct workshops.
We hope that you find tremendous value in the ATD Workshop Series.
Tony Bingham President & CEO Association for Talent Development (ATD) May 2016
Introduction
How to Use This Book
What’s in This Cha