Career Guidance for the High School Graduate Want a Job in Customer Service and Beyond? , livre ebook

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48 pages

English

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This book is about truth lessons and learning essential customer service skills if you want to create your path to employability in today’s job market.
Career Guidance for the High Graduate: Want a Job in Customer Service and Beyond ? Heartfelt Lessons to Empower YOU is about making yourself employable by learning customer service skills and embracing a positive mindset required for customer service jobs. Overcoming behaviors and understanding the job search process. This book is for those high school graduates with limited resources and for whatever reason or circumstance could not attend higher education immediately after graduation, but must find a skillset to self- support, become a member of the working class. It is also for high school graduates who do not choose to attend college but want to pursue a sustainable career by attending trade, community college or learn on the job. Choosing college is desirable, but sometimes not the best course for everyone for one reason or another.
Career guidance classes are essentially not available for high school students. This book is intended to help those who may feel marginalized to empower oneself by stepping out on faith and follow a path of employability starting with learning the customer service skillset. This career guidance is a practical instigator to lead you, make you think, start you on a learning path to skill building. The book speaks to behavior characteristics that may need to be reassessed as well as the practical application of the job search. After reading this guidebook if you are so inclined to going back to school to take remedial classes in reading, writing and math for the purpose of elevating your learning path or take college courses, it is encouraged to do just that. Invest in you and move on to a promising future.

Sujets

Santé et bien-être

Développement personnel

Careers

Employabilité, métiers et formations

Economics

Business

Carrière

Carrière & Mobilité

Informations

Publié par	AuthorHouse
Date de parution	06 janvier 2023
Nombre de lectures	0
EAN13	9781665578974
Langue	English

Informations légales : prix de location à la page 0,0300€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Career Guidance for the High School Graduate Want a Job in Customer Service and Beyond?
Heartfelt Lessons to Empower YOU
YVONNE MITCHELL

AuthorHouse™
1663 Liberty Drive
Bloomington, IN 47403
www.authorhouse.com
Phone: 833-262-8899

© 2023 Yvonne Mitchell. All rights reserved.

No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.

Published by AuthorHouse 01/04/2023

ISBN: 978-1-6655-7898-1 (sc)
ISBN: 978-1-6655-7897-4 (e)

Any people depicted in stock imagery provided by Getty Images are models, and such images are being used for illustrative purposes only.
Certain stock imagery © Getty Images.

Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.
CONTENTS
Introduction

What is Customer Service?
Fast Growing Segment of the Job Market
Learn What High School Didn’t Teach You
Extrovert vs Introvert
Best Your Best You
Smiling is Not a Weakness
Job Announcement
The Employment Application
Job Search Resources
The Power of Your Smile
The Interview
In-Person Interview
Telephone Interview
Virtual Interview
Your One-Minute Commercial
Interview Questions
Sample Interview Questions
Questions and Answers (Q&A)
Business Appearance (I Want to be Me)
Work Ethic
Socialization, Not Gossip
Meanness, the Snark
Focus on the Job
Telephone Voice
The Word Track, The Script
Identify Yourself
The Surname
Thank You for Calling
Thank You for Holding
Have a Great Day
Your Attitude
Politeness & Courtesy
Power of “Thank You”
No Judgment Zone
Self-Evaluation: You According to You

Conclusion
INTRODUCTION
S ometime ago, I asked two impressionable teenagers, “What do you want out of life?” Their answer, “I want a future.”
Yes, you want a future. But how can you create a path towards a future of promise without knowing where to start the journey for what you want ? What are the steps to take? How do you evolve into adulthood with limited, if any, knowledge, resources and support? Is it attainable?
The so-called “rite of passage” moment is near beginning for many teenagers to claim a space in the adult world. A scary place in the real world in which you are expected to be a productive adult, get a job, and earn your way through. These new responsibilities can sometimes come without receiving much guidance from your so-called support network, if there was one.
You may be expected to continue your education after high school by attending a university, community college, or trade school. If furthering your education is not in your plans, then it is expected for you to secure a job to support yourself. If living under the roof of your guardian(s) or parent(s), you may have to move out on your own or contribute to the family budget.
Moving on as an adult after high school with minimal skills is challenging to most. The big unknown may cloud your thinking. “Where do I start without anyone showing me how to do it?” We all need guidance, a mentor, in our life somewhere along the way to help pave a path to a promising future.
First, you must start by finding a job after high school to earn money, have purchasing power. At your high school, there may not have been a class offered in career guidance. During my high school years, there were classes available to students interested in the trades, including courses and workshops in cosmetology, auto mechanics, hospitality and so on. These courses were for those who wanted to pursue a career without the benefit of college. While trade classes are no longer taught in high school, there are now trade schools one can attend as an alternative option to college.
I wanted to write this book on customer service as the first step for those marginalized by life’s circumstances to have hope for a future. I believe that if you don’t have any other options for a career path, understanding the skillset of customer service will allow you to be employable in any business and industry. It is a skill that employers need to sustain and grow their businesses.
Customer service has a place in the majority of businesses. If you have little or no work experience, a customer service job may be the best place to start your employment experience.
There are such companies still around that do consider applicants with little to no work experience. For a future employer to hire you, solely based on your potential and character, you need to show a willingness to be trained on the job, understand the mindset of customer service and accept direction/instruction with a positive can-do/will-try attitude.
To be a successful customer service employee in any industry and business means assuming good behavioral assets and understanding communication with others. Identify “improvement needed” in behavior and communication. Exercise intentional improvement and personal growth mindset on your journey to a job and life with promise.
To help grow my small business in sales, I intentionally hired customer service representatives who lacked experience in effort to teach them the customer service skillset. I wanted them to be the most effective and qualified customer service applicant should they move on to other job opportunities outside of my business. My employees understood that with an open mind and acceptance of new knowledge they would benefit from having a new skillset to build upon for the future.
The entry level customer service job is a first step, not the end-all. There will be many more opportunities to grow your career once mastering this essential skillset. Additionally, it is advisable to take on further education by attending a university, college, community college, or trade school to grow your future.
Proceed in life with a vision to keep moving forward and upward in your chosen journey. Educate yourself!
This guidebook will provide information (probably not taught during your high school years) that is necessary to landing your first customer service job. Entry level customer service jobs are plentiful, available and a good way to earn a living straight out of high school. This guidebook will provide insights on the application process, interview and as a hired customer service employee, as well as continuing your path to self-discovery. By the time you’re done with this book, you will know how to:
• Meet the challenges of the job search and office protocols.
• What is expected when working with the public.
• Communicating with customers and team members – knowing what to say, when to say and how.
If you are already working in customer service, this book will enhance your career and possibly reveal bad habits which may be blocking that promotion you so want.
We all need a chance and opportunity to be employed, earn a living and have someone believe in us. However, it’s up to you to make yourself available. It’s up to you to be seen. It’s up to you to apply for that position and give that hiring manager a reason to believe in you. It’s up to you to prove yourself worthy of being employed. This guidebook is to help you do that. Let’s go!

CUSTOMER SERVICE AND YOU
WHAT IS CUSTOMER SERVICE?
C ustomer service means servicing the customer. It is an essential and valued position within most employing companies.
Customer service is a people-purpose job. The main function is to engage with customers ensuring satisfactory transactions and experiences on behalf of the employer. Also, having the responsibility to resolve, with accuracy and efficiency, emerging problems/concerns customers may face. In many ways, customer service employees are the first and last friendly face/voice that customers encounter for a business. The quality level of the customer service experience is key to keeping