The Virtual Training Guidebook , livre ebook

Association for Talent Development - Cindy Huggett

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81 pages

English

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Description

Packed with checklists, advice, and how-to features, The Virtual Training Guidebook teaches you how to design, deliver, and implement live online learning. This book will help learning professionals transition to the online classroom by taking a holistic look at successful implementation, including gaining organizational support, selecting a platform, designing classes, selecting facilitators, preparing participants, global considerations, and the logistics required for success.

Learn how to prepare for a virtual training rollout.

Create live online classes using a three-step design process.

Select the technology that is right for the organization.

Select and prepare facilitators who can effectively engage participants.

Sujets

Organizational Development

Employabilité, métiers et formations

Economics

Business

Informations

Publié par	Association for Talent Development
Date de parution	10 janvier 2014
Nombre de lectures	0
EAN13	9781607286486
Langue	English
Poids de l'ouvrage	1 Mo

Informations légales : prix de location à la page 0,1950€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2013 American Society for Training & Development (ASTD)
All rights reserved. Printed in the United States of America.
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of thepublisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. Forpermission requests, please go to www.copyright.com , or contact CopyrightClearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).
All trademark attributions are listed at the end of the book
ASTD Press is an internationally renowned source of insightful and practical information on workplace learning, performance, and professional development.
ASTD Press 1640 King Street Box 1443 Alexandria, VA 22313-1443 USA
Ordering information: Books published by ASTD Press can be purchased by visiting ASTD’s website at store.astd.org or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number (Print Only): 2013955127
ISBN-10: 1-56286-861-6 ISBN-13: 978-1-56286-861-1 e-ISBN: 978-1-60728-648-6
ASTD Press Editorial Staff: Director: Glenn Saltzman Manager and Editor, ASTD Press: Ashley McDonald Community of Practice Manager, Learning Technologies: Justin Brusino Editorial Assistant: Ashley Slade
Contents
Foreword
Acknowledgments
Chapter 1: Introduction
Chapter 2: Get Ready
Chapter 3: Select Technology
Chapter 4: Design Content
Chapter 5: Prepare Facilitators and Producers
Chapter 6: Prepare Participants
Chapter 7: Create Success Through Logistics
Chapter 8: Special Considerations: Global Issues, Evaluation Metrics, and Future Trends
References
Resources
Trademark Attributions
About the Author
Foreword
Cindy Huggett grabbed my attention the first time I saw her present at an international conference for the American Society for Training & Development (ASTD). She was presenting on webinars and made it look easy and engaging. I could tell a lot of preparation and experience had gone into her session.
Impressed with her techniques for making webinar instruction and learning interactive, I introduced myself after class. Since then, we’ve had many conversations and I appreciate the insight and skill she has in making virtual learning become more alive. Out of these conversations came a foundation of trust and respect, and that led us to collaborate on SCORE for Webinars , which will come out in early 2014.
Cindy is such a valuable asset to the training industry, and I really value the time I spend working with her. She is a tremendous sounding board for ideas and has provided so much valuable guidance for me as a trainer, an author, and a company CEO.
In The Virtual Training Guidebook , Cindy provides a comprehensive guide to live online learning in an easy-to-follow, step-by-step format. The book begins with simple definitions and ends with how to measure online training effectiveness as well as a discussion on future trends.
However, I feel this book is such an excellent resource because, while detailing her process for virtual training, Cindy stays true to the most important aspect—interaction and engagement in the learning process. Throughout her work, she emphasizes the need to facilitate instruction and ensure participants are actively engaged in their learning.
After reading this book, I believe you will feel more comfortable and confident in handling the technical and technological aspects of virtual training.
Becky Pike Pluth CEO of The Bob Pike Group Author of Webinars with WOW Factor
Acknowledgments
A special thanks to the many business and training professionals who willingly shared their advice and stories about their experience with virtual training: Becky Pike Pluth, Cheryl Scanlan, Dan Gallagher, Danielle Buscher, Darlene Christopher, David Smith, Erin Laughlin, Jeff Robinson, Jennifer Newton, Jill Kennedy, Jim Wilcox, John Hall, Justin Patton, Kassy LaBorie, Ken Hubbell, Lisa Brodeth Carrick, Lorna Matty, Lucy Brown, Matt Murdoch, Peggy Page, Stephan Girard, Tara Welsh, Tracy Stanfield, Treion Muller, Trish Carr, and Wendy Gates Corbett, along with a few who chose to remain anonymous (you know who you are!). I am grateful to each one of them for their willingness to offer wisdom and their lessons learned. Their contributions have enriched this book. Thank you.
I’m also extremely grateful to Wendy Gates Corbett for all of the time and effort she spent reading early versions of the manuscript and for sharing her thoughts and suggestions on the content. Her insights were invaluable and made this book much better than it would have been otherwise.
Thank you also to Justin Brusino and Ashley McDonald at ASTD Press for their enormous patience during the lengthy book writing process. Their encouragement and advice carried this book through from concept to completion.
Finally, I dedicate this book to my best friend and husband, Bobby Huggett, who endured hearing me type on the keyboard for hours on end over many nights and weekends. Without his love and support this book would never have been written.
Cindy Huggett Psalm 115:1 October 2013
Join me online! Attend a free webinar! It’s time to meet virtually! Invitation to a complimentary webcast! Your virtual lessons are now available!
These are the messages popping up in email inboxes everywhere. You have probably already seen at least one of these invitations in the past 24 hours. A review of my own recent email history reveals no less than 32 requests for online events in the past two weeks alone. To be fair, I’m sure I have a higher amount than the average person simply because of my work in virtual training. However, if you are like most, you have seen more and more of these types of messages in your daily routine.
Live online events have become a regular occurrence in today’s business environment. Given the proliferation of today’s technology tools, it’s just as easy to video chat with someone across the globe as it is to talk with someone across the hallway. As society moves online, so does training.
Recent research backs up these anecdotal observations. According to the 2012 ASTD State of the Industry report, technology-based methods account for 37.3 percent of all learning delivery in organizations. Perhaps more significant for our purposes, the use of virtual training (defined as “instructor-led online learning”) showed a 30 percent increase from 2010 to 2011 when it jumped from 6.7 percent to 8.8 percent of the overall mix (ASTD, 2012).
These numbers may not seem like much, but given that ASTD estimates $156.2 billion spent on learning and development in 2011, and employees averaged 31 overall hours of formal instruction, the amount of time and money spent on virtual training is significant. Significant enough to warrant attention.
Similar trends exist in higher education. The 2012 Survey of Online Learning conducted by the Babson Survey Research Group reveals that the number of college students taking at least one online course has surpassed 6.7 million. And 32 percent of higher education students now take at least one course online (Landry, 2012). While this book will not focus on education in the university setting, it’s worth noting those trends; these college students will quickly become part of the workforce and will bring their online learning expectations and experiences with them.
So who is moving to the online classroom? Almost everyone is—and you can too!
Effectiveness of Virtual Training
Even though the use of online learning is expanding, many people are skeptical about virtual training for one reason or another. They may believe that it cannot replace in-person training under any circumstances. Or they don’t trust that technology is reliable enough for meaningful online interaction.
Maybe you share this perception because of your own experience with poorly delivered online sessions. You might have experienced technical glitches during a virtual meeting, or listened to a boring online presenter drone on and on about an uninteresting topic. You are not alone! Many of us, myself included, have experienced these awful sessions.
It’s been said that “only one in five people consider their company to be very effective at virtual training” (Mina, 2012). And passive webinars are notorious for encouraging participant multitasking—checking email and eating lunch whilelistening to someone else speak and click through a series of slides. But it doesn’t have to be this way. Virtual training can be an effective method of learning and behavior change—if it’s done well.
Numerous studies have shown that there is “no significant difference” in learning between online and face-to-face classes when all other factors are equal (Baker, 2010). A meta-analysis released in 2009 by the U.S. Department of Education found that “students who took all or part of their instruction online performed better,on average, than those taking the same course throughout face-to-face instruction” (Jaschik, 2009). More recently, 77 percent of academic leaders rate the learning outcomes in online education as the same or superior to those in face-to-face (Babson, 2012). While none of these research reports advocate the replacement of face-to-face learning experiences, or give credence to every type of online event, theyopen the door to the potential effectiveness of the virtual classroom. The possibility of well-designed, well-delivered, well-executed virtual training exists.
Benefits of Virtual Training
Not only can virtual training be effective, it can also be beneficial. Consider the many benefits of using live online training as a learning methodology in an organization:
Cost savings: Virtual training lowers travel costs for both participants and facilitators.While virtual tr