Next Level Virtual Training , livre ebook

Association for Talent Development - Diana L. Howles

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192 pages

English

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Surpass the Basics of Virtual Training

Next Level Virtual Training, by Diana L. Howles, is the recipient of the 2022 Silver Medal from the Axiom Business Book Awards in the category of Human Resources/Employee Training.

As virtual training continues as a go-to, effective learning option, and platform providers improve functionality, trainers and facilitators need to take their skills to the next level. Written by expert facilitator Diana L. Howles, this book goes beyond the basics of virtual training and online synchronous instruction, providing in-depth insights into advanced challenges.

Next Level Virtual Training introduces the Virtual Trainer Capability Model, which identifies eight areas of expertise for the top virtual professional. A train-the-virtual-trainer resource, this book will guide you developing the specific knowledge and skills to facilitate online interactivity, manage multitasking, be technically fluent, oversee logistics and troubleshooting, leverage your voice, and engage virtual learners. Importantly, this book is about actionable tips, strategies, and techniques rather than the technologies.

Inside you’ll find comprehensive chapters on developing on-camera competence; applying learning experience design to live online learning; and preparing for the combination of onsite and online learners together in a post-pandemic hybrid work environment.

Whether you are a virtual trainer, a live online facilitator, a synchronous educator, an online adult education instructor, this book is for you. It is also for designers, developers, evaluators, and producers of virtual learning.

Sujets

Efficacité professionnelle

Efficacité

Employabilité, métiers et formations

Training

Economics

Business

Gestion d'équipe

Informations

Publié par	Association for Talent Development
Date de parution	03 mai 2022
Nombre de lectures	0
EAN13	9781953946041
Langue	English
Poids de l'ouvrage	2 Mo

Informations légales : prix de location à la page 0,1950€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2022 ASTD DBA the Association for Talent Development (ATD) All rights reserved. Printed in the United States of America.
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No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, information storage and retrieval systems, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).
ATD Press is an internationally renowned source of insightful and practical information on talent development, training, and professional development.
ATD Press 1640 King Street Alexandria, VA 22314 USA
Ordering information: Books published by ATD Press can be purchased by visiting ATD’s website at td.org/books or by calling 800.628.2783 or 703.683.8100.
Virtual Trainer Capability Model © 2022 Howles Associates LLC. All rights reserved.
Library of Congress Control Number: 2021952824
ISBN-10: 1-953946-03-8 ISBN-13: 978-1-953946-03-4 e-ISBN: 978-1-953946-04-1
ATD Press Editorial Staff Director: Sarah Halgas Manager: Melissa Jones Content Manager, Learning Technology: Alexandria Clapp Developmental Editor: Jack Harlow Production Editor: Hannah Sternberg Text Design: Shirley E.M. Raybuck Cover Design: Rose Richey
Text Layout: Kathleen Dyson
Printed by BR Printers, San Jose, CA
Contents
Preface: “The Night Before Training”
Acknowledgments
Introduction
Chapter 1     Introducing the Virtual Trainer Capability Model
Chapter 2     Designing Virtual Learning Experiences
Chapter 3     Shaping a Successful Virtual Learning Environment
Chapter 4     Applying the Secrets of Effective Online Facilitation
Chapter 5     Developing Your Professional On-Camera Competence
Chapter 6     Enhancing Facilitator Presence Through Audio and Vocal Delivery
Chapter 7     Leveraging Your Platform’s Technical Tools
Chapter 8     Following the Dynamic Principle of Engagement
Chapter 9     Troubleshooting and Recovering With Agility
Chapter 10   Evaluating and Innovating in the Virtual Space
Chapter 11   Flipping Virtual Training With Blended Learning
Chapter 12   Combining Online and On-Site Learners in Live Mixed Learning
References
Index
About the Author
Preface: “The Night Before Training”
by Diana L. Howles
’Twas the morn of a weekday,
When throughout virtual space,
Each learner logged in,
With anticipation on their face.
They grabbed cups of coffee,
Clicked their join link with care,
In hopes their facilitator,
Soon would be there.
And I in my home office,
Nestled snug in my seat,
Dressed professional on top,
But in yoga pants with bare feet.
My producer joined too,
With a ring light in tow,
Settling in for virtual training,
Musing how it might go.
When more rapid than fire,
From across the globe, they all came,
We welcomed them onscreen,
And greeted them by name.
But then to my surprise,
There arose such a clatter,
I checked the participant panel,
To see what was the matter.
We heard dogs barking, adults talking,
Kids screaming down the hall,
I asked learners to mute,
To be less distracting for all.
They turned on their cameras,
But their silhouettes—how shrouded,
Their headroom—too spacious,
Their backgrounds—so crowded.
They posted chats, clicked reactions,
Raised virtual hands at will,
But when I asked a discussion question,
I heard crickets; all was still.
Then what to their wondering ears,
did they hear,
But my producer and I saying,
“Breakouts are near!”
Away to their breakouts,
They tried to join in a flash,
It worked on the third try,
Which was quite the mad dash.
Learners brainstormed on whiteboards,
With colleagues so dear,
Then returned to the main session,
To debrief with good cheer.
But then to my astonishment,
What did my bewildered eyes see?
I lost my internet connection,
No one could hear me!
I hurried to network settings,
Heartbeat racing—what was wrong?
It looked like an outage,
But I didn’t know for how long.
I texted my producer,
To forge ahead without me,
Found the hotspot on my phone,
And reconnected with plan B.
But the end of virtual training,
Had finally drawn near,
And my producer and I realized,
There was nothing left to fear.
We wanted to learn from these lessons,
Take our training to the next level,
Because that would be something,
In which we could revel.
So, close whiteboard,
Clear annotations,
Tidy desks where we sat.
Close poll results,
Stop screen sharing,
Post evaluation link in chat.
And I heard learners exclaim,
As they smiled real cute,
“It’s a good thing we read lips,
’cause you’re … still on mute!”
Acknowledgments
As the popular proverb reminds us, it takes a village to raise a child. Naturally, it also takes a village to craft a book from scratch. I would like to thank my treasured village for their contributions to this project. To begin, my deepest gratitude goes to the amazing virtual learning clients with whom I have worked over the years. You inspire me daily, and it has been a true privilege to work together in virtual space. Special thanks also to Huw Newton-Hill, Dean Stewart, Kelly Eno, David Gering, Vanessa Dennen, Kari Word, Ömer Arslan, Katherine Dalland, Kim Huettl, Michael Sitte, Laura V. Page, and Melissa Albrecht for their input, contributions, and willingness to share their expertise and work experience. As always, I am grateful to Michelle Sanders for her beautiful graphics. Special thanks also to Heidi Gering, Dawn Dorning, and Kailey Gering for their willingness to assist with illustrative examples.
Additionally, I am grateful to the virtual training platform vendors who graciously granted permission to share screenshots of their products. They include InSpace, Zoom, Adobe Connect, Webex, and LogMeIn. A special thank you to Matt Pierce at TechSmith Corporation, Kortney Clark at SkillPath, and Articulate Global for generously allowing us to showcase their work and/or products. Finally, much gratitude is extended to Michael @relaxdaily, whose lovely piano music played in the background for most of the writing of this work: youtube.com/relaxdaily .
I am also indebted to the entire ATD publishing team for their tireless efforts and exemplary commitment to quality. I am especially thankful to my exceptional editorial team. To my talented editor, Jack, thank you for continuing to challenge me at every stage to improve the manuscript. It is because of your expertise and experience that I have learned much about clarity, consistency, and coherence. To my production editor, Hannah, your enthusiasm for the project and your professional excellence are truly inspiring. Thank you for making the final product immeasurably better with your thorough and thoughtful edits. To my content manager, Alexandria, thank you for believing in this project and believing in me from the very beginning. Your championing and constructive feedback have been invaluable.
Most of all, I extend a heartfelt thank you first and foremost to Les, Karra, Casey, Susie, Lowell, Thomas A., and JJ, without whom this book could not have been written. You are my heart, and your support has been my constant companion, sustaining me throughout this exciting endeavor.
Introduction
“I keep on making what I can’t do yet in order to learn to be able to do it.”
—Vincent van Gogh, artist
The year was 2000. The large financial organization I worked for had recently purchased a new web conferencing platform. I was a corporate trainer at the time and remember being amazed as I watched an IT colleague demonstrate how it worked. She showed us how real-time collaboration and communication was possible from anywhere, anytime. Later, my manager suggested this could be a way for us to connect remotely with field staff, train internal staff, and educate external customers. I began using the platform to train employees and customers, and presented on the technology at company conferences to showcase what was possible. As a seasoned in-person trainer, I found this fresh online medium fascinating. It may have been the combination of technology and multimedia, the fact that it was a challenge, or the novelty of it all, but something deep down in me seemed to intuitively know it could be a game changer. Simply put, I was hooked.
And now, more than two decades later, I still find the live online learning medium exciting and brimming with possibility for greater innovation and opportunity. I strive to challenge myself to continually improve, with frequent reminders to step back so I can view things in new ways, discard what doesn’t work, and eagerly build upon what does. It’s also exciting to watch modern virtual training tools rapidly improve. We are fortunate to have many more affordances than we did before.
A Brief Virtual Training Case Study
Recently, I met with a new US client via video call to learn more about their organization, and how I might assist. They had requested a virtual training class on professional online presence for all their employees. Some staff were local and worked from home and in the office, while others worked out of state. More than 95 percent of their customer meetings were online, and many were on camera. As we talked about key concepts we could address, the organization’s leaders and staff management assured me they would have conversations with staff afterward about key principles that could be incorporated into their development plans. Because this organization already used Zoom, we decided to deliver training via this platform. A week before the session, I