Knowledge Management Basics , livre ebook

Association for Talent Development - Christee Gabour Atwood

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61 pages

English

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Description

Knowledge management is an ongoing process designed to dispense company information in a user-friendly way for both current and future employees. Knowledge Management Basics explains the key concepts and the overall benefits of implementing that process, offers information assessment techniques and tips and assists in the design of a practical system to capture, organize, and maintain company information. This title focuses on the learning professional's role in the knowledge management process and aims to teach those professionals how to get the process started within their organizations.Knowledge Management Basics presents a five-step process that will enable you, the learning professional, to:

define your role in a knowledge management initiative and prepare to lead that effort

determine your organization's needs

locate knowledge sources

choose systems to gather and house information that make sense for your organization's culture

compile, confirm, and circulate knowledge

maintain the knowledge system.

Sujets

Efficacité professionnelle

Efficacité

Business

Economics

Training

Employabilité, métiers et formations

Informations

Publié par	Association for Talent Development
Date de parution	01 août 2009
Nombre de lectures	0
EAN13	9781607283362
Langue	English

Informations légales : prix de location à la page 0,1498€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2009 The American Society for Training & Development
All rights reserved. Printed in the United States of America. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400, fax: 978.646.8600).
ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return on investment, instructional systems development, e-learning, leadership, and career development.
Ordering information for print edition: Books published by ASTD Press can be purchased by visiting ASTD’s website at store.astd.org or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2008928317 (print edition only)

Print edition ISBN: 978-1-56286-548-1
PDF eBook edition ISBN: 978-1-60728-336-2
2009-1
ASTD Press Editorial Staff: Director: Dean Smith
Manager, Acquisitions and Author Relations: Mark Morrow
Editorial Manager: Jacqueline Edlund-Braun
Senior Associate Editor: Tora Estep
Editorial Assistant: Georgina Del Priore
Copyeditor: Christine Cotting
Indexer: April Davis
Proofreader: Appingo
Interior Design and Production: UpperCase Publication Services, Ltd.
Cover Design: Ana Ilieva Foreman
Cover Illustration: D.M. Grethen
Contents
About the Training Basics Series v Preface vii 1. What Is Knowledge Management? 1 2. How Organizations Are Using KM 11 3. Determining Your Organization’s KM Goals and Needs 21 4. Locating Information Sources in Your Organization 31 5. Creating Your KM Blueprint 43 6. Compiling, Confirming, and Circulating the Knowledge 57 7. Maintaining the KM System 67 8. KM Resources and Tools 77 9. Best Practices in KM 87 10. The Future of KM 99 Appendix A: Frequently Asked Questions About KM 105 Appendix B: Script for Your PowerPoint Presentation 115 References 121 About the Author 125 Index 127
About the Training Basics Series

A STD’s Training Basics series recognizes and, in some ways, celebrates the fast-paced, ever-changing reality of organizations today. Jobs, roles, and expectations change quickly. One day you might be a network administrator or a process line manager, and the next day you might be asked to train 50 employees in basic computer skills or to instruct line workers in quality processes.
Where do you turn for help? The ASTD Training Basics series is designed to be your one-stop solution. The series takes a minimalist approach to your learning curve dilemma and presents only the information you need to be successful. Each book in the series guides you through key aspects of training: giving presentations, making the transition to the role of trainer, designing and delivering training, and evaluating training. The books in the series also include some advanced skills such as performance and basic business proficiencies.
The ASTD Training Basics series is the perfect tool for training and performance professionals looking for easy-to-understand materials that will prepare nontrainers to take on a training role. In addition, this series is the perfect reference tool for any trainer’s bookshelf and a quick way to hone your existing skills.
Preface

I s the thought of capturing every bit of knowledge in your organization, validating it, categorizing it, and putting it in a format that everyone can use enough to make you crawl under your desk and stay there? The work sounds overwhelming. But as this book takes you through the process, you will discover that effectively managing organizational knowledge is not as daunting a task as you first might imagine.
When you understand key concepts and know what tools and resources are available or easily constructed, and when we’ve walked step-by-step through the process outlined in this book, you’ll be ready not only to ask the right questions to elicit needed information, but also to help your organization set up the basic framework to accomplish what you initially thought impossible—capturing and using the most valuable knowledge for business advantage. More important, you will discover how your role as a workplace learning professional intersects with the complex body of organizational systems, processes, and the people who must understand and use corporate knowledge to create business value.
There are very significant bottom-line costs for an organization that doesn’t use its stores of institutional knowledge and doesn’t take advantage of the valuable information its employees have. Helping you avoid those assaults on the bottom line is one of my priorities in writing this book. I want to explain knowledge management (KM) to you, describe how to find and gather what your organization knows, and give you tools and techniques to use in formatting and communicating that knowledge. Just as important, this book offers ways your organization can keep the scope of its knowledge management system manageabl e so that every person involved—including the learning function—can perform his or her roles successfully.
Finally, in this Basics book you will learn about the importance of effective communication in any knowledge management system—a core competency for all learning professionals. Sharing ideas and best practices will build both support for and investment in knowledge management systems, no matter how simple or how intricate they are.
Who Should Read This Book?
This book is designed to give an overview that will help individuals at all levels of the organization understand the benefits and basic framework of knowledge management systems. For the human resource professional, the book reviews the role that KM can play in orienting new employees and retaining the current workforce because of the increased job satisfaction that comes from having the tools and information needed to do the required work. Organization development personnel will be able to use this as a reference to visualize the acceleration KM can bring to their efforts by opening communication and discovering processes that can be made more effective. And executives and managers will appreciate a better understanding of the savings KM can create for the bottom line through effective use and sharing of information.
As a learning professional, you are in the business of sharing information—perhaps even making many of the vital corporate connections that create organizational value through the sharing of knowledge. This book will help you take a deliberate role in any enterprise-wide effort to harness the power of corporate knowledge.
A Chapter-by-Chapter Look Through the Book
One of the absolute values of this book is its focus on simplicity—after all, it is a Basic s book. This means that complex theory (which clearly has its value) is saved for your graduate study. Here we focus on helping you “get your head around” what needs to be done and the key players who need to do it.
Knowledge management is delivered in a variety of formats; and the term itself has been used to describe computer systems, information databases, and even the individuals who preserve information in an organization. The first chapter—“What Is Knowledge Management?”—defines the current use of the term and identifies the basic concepts of managing knowledge. Additionally, it outlines the five steps that are necessary to implement a universal system of knowledge management in an organization.
In chapter 2, “How Organizations Are Using KM,” the focus is on the reasons why organizations are finding KM necessary for the growth and efficient operations of their businesses. It looks at specific examples of challenges and how those situations were improved by the effective sharing of knowledge. Also discussed are the elements of collecting and disseminating knowledge that are in all successful KM systems. The chapter also presents ways to garner support for a KM system in your organization and ways to maintain that momentum once the program has been in place for an extended period of time.
Chapter 3 is titled “Determining Your Organization’s KM Goals and Needs.” Gathering large amounts of knowledge in a database is not the ultimate goal of a KM system. It’s how that knowledge is made available, shared, and built on that determines the ultimate success and continuation of the system. This chapter discusses setting specific KM system business objectives that are tied directly to the organization’s goals. It also investigates ways to discover an organization’s needs through auditing of current knowledge sources, detecting frequently needed knowledge, and discovering the gaps that exist between the two.
Chapter 4, “Locating Information Sources in Your Organization,” discusses one of the first tasks in knowledge management: discovering the most important knowledge sources in the organization. No matter the size or complexity of your organization, there are stores of knowledge—many of them hidden in plain sight—in overlooked or underused employees (such as subject matter experts) and in ignored or forgotten documents and processes. This chapter outlines methods to discover the typical documented forms of knowledge that exist and recommends methods to retain the wisdom and practices that may be lost when seasoned employees leave the organization.
Chapter 5 is titled “Creating Your KM Blueprint.” The knowledge that is available to members of an organization is only useful if it is actually used. This chapter reviews the formats for collecting existing knowledge and making it accessible to the workforce t