Coaching Training , livre ebook

Association for Talent Development - Lisa Haneberg

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174 pages

English

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Description

Create made-to-order learning experiences that deliver results with Lisa Haneberg by your side. By emphasizing deep listening and empowering learners to pull coaching conversations forward, you’ll help coaches build experiences that count.

Coaching Training, the third book in the ATD Workshop Series, takes a service-oriented approach to workplace coaching. It teaches the essential skills trainers must master to give learners what they need when they need it. Each half-day, full-day, and two-day program in this volume comes with its own agenda to drive the workshop and includes online presentation slides, handouts, assessments, and tools.

About the Series

The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all.

Sujets

Efficacité professionnelle

Efficacité

Employabilité, métiers et formations

Training

Economics

Business

Gestion de projet

gestion de projets

Informations

Publié par	Association for Talent Development
Date de parution	31 mars 2015
Nombre de lectures	0
EAN13	9781607284345
Langue	English
Poids de l'ouvrage	1 Mo

Informations légales : prix de location à la page 0,3498€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

© 2015 ASTD DBA Association for Talent Development (ATD) All rights reserved. Printed in the United States of America.
18 17 16 15       1 2 3 4 5
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).
ATD Press is an internationally renowned source of insightful and practical information on talent development, workplace learning, and professional development.
ATD Press 1640 King Street Alexandria, VA 22314
Ordering information for print edition: Books published by ATD Press can be purchased by visiting ATD’s website at td.org/books or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2015932209 (print edition only)
ISBN-10: 1-56286-967-1 ISBN-13: 978-1-56286-967-0 e-ISBN: 978-1-60728-434-5
ATD Press Editorial Staff: Director: Kristine Luecker Manager: Christian Green Community of Practice Manager, Learning & Development: Amanda Smith
Project Development and Editorial Production: Jacqueline Edlund-Braun, Editorial Director, Trainers Publishing House (TPH), Fairfax, VA
Cover and Text Design: Ana Ilieva Foreman/Design
Composition: Kristin Goble, PerfecType, Nashville, TN, and Debra Deysher, Double D Media, Reading, PA
Cover art: Shutterstock
Printed by Data Reproductions Corporation, Auburn Hills, MI, www.datarepro.com
The ATD Workshop Series
Whether you are a professional trainer who needs to pull together a new training program next week, or someone who does a bit of training as a part of your job, you’ll find the ATD Workshop Series is a timesaver.
Topics deliver key learning on today’s most pressing business needs, including training for communication skills, leadership, coaching, new supervisors, customer service, new employee orientation, and more. The series is designed for busy training and HR professionals, consultants, and managers who need to deliver training quickly to optimize performance now.
Each ATD Workshop book provides all the content and trainer’s tools you need to create and deliver compelling training guaranteed to
• enhance learner engagement
• deepen learner understanding
• increase learning application.
Each book in the series offers innovative and engaging programs designed by leading experts and grounded in design and delivery best practices and theory. It is like having an expert trainer helping you with each step in the workshop process. The straightforward, practical instructions help you prepare and deliver the workshops quickly and effectively. Flexible timing options allow you to choose from half-day, one-day, and two-day workshop formats, or to create your own, using the tips and strategies presented for customizing the workshops to fit your unique business environment. Each ATD Workshop book also comes with guidance on leveraging learning technologies to maximize workshop design and delivery efficiency and access to all the training materials you will need, including activities, handouts, tools, assessments, and presentation slides.
Contents
FOREWORD by Tony Bingham
INTRODUCTION: HOW TO USE THIS BOOK
Why Does Coaching Matter?
What Do I Need to Know About Training?
How Much Time Will Preparation Take?
What Are the Important Features of the Book?
How Are the Agendas Laid Out?
How Do I Use This Book?
Key Points
What to Do Next
Additional Resources
SECTION I: THE WORKSHOPS
1   TWO-DAY COACHING WORKSHOP
The Backstory for the Coaching Model
A Note About Pre-Work
A Note About the Presentation Slides, Facilitator’s Notes, and Key Distinctions
Two-Day Workshop Objectives
Two-Day Workshop Overview
Day-One Overview
Day-Two Overview
Two-Day Workshop Agenda: Day One
What to Do Between Workshop Days
Two-Day Workshop Agenda: Day Two
Key Points
What to Do Next
2   ONE-DAY COACHING WORKSHOP
The Backstory for the Coaching Model
A Note About Pre-Work
A Note About the Presentation Slides, Facilitator’s Notes, and Key Distinctions
One-Day Workshop Objectives
One-Day Workshop Overview
One-Day Workshop Agenda
Key Points
What to Do Next
3   HALF-DAY COACHING WORKSHOP
The Backstory for the Coaching Model
A Note About the Presentation Slides and Facilitator’s Notes
Half-Day Workshop Objectives
Half-Day Workshop Overview
Half-Day Workshop Agenda
Key Points
What to Do Next
4   CUSTOMIZING THE COACHING TRAINING WORKSHOP
Your Invitation to Deviate!
Match Context to Your Intentions
Ideas for Customization
Shorter Sessions
Alternative Four-Hour Workshops
Options for Pre-Work and Homework
Other Ideas
The Bare Minimum
What to Do Next
SECTION II: ESSENTIALS OF EFFECTIVE COACHING TRAINING
5   IDENTIFYING NEEDS FOR COACHING TRAINING
Why Needs Analysis?
Strategic Needs Analysis
Structured Interviews
Focus Groups
Surveys
Individual Learning Needs Analysis
The Bare Minimum
Key Points
What to Do Next
Additional Resources
6   UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
Basic Adult Learning Theory
More Theoretical Ideas Important to Learning
Multiple Intelligences
Whole Brain Learning
Theory Into Practice
Establishing a Framework
Identifying Behaviors
Practicing
Providing Feedback
Making It Relevant
The Bare Minimum
Key Points
What to Do Next
Additional Resources
7   LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
Why Consider Learning Technologies?
Opportunities to Use Learning Technologies
Designing Training
Before Training
During Training
After Training
Building a Learning Community
The Bare Minimum
Key Points
What to Do Next
Additional Resources
8   DELIVERING YOUR COACHING WORKSHOP: BE A GREAT FACILITATOR
The Learning Environment
Program Preparation Checklist
Participant Materials
Handouts
Presentation Slides
Workbooks and Journals
Videos
Toys, Noisemakers, and Other Props
Facilitator Equipment and Materials
A Strong Start: Introduction, Icebreakers, and Openers
Feedback
Role Plays
Participant Presentations
Ball Toss
Journaling
Questioning Skills
Training Room and Participant Management
A Word About Dealing With Difficult Participants
An Unforgettable End
The Bare Minimum
Key Points
What to Do Next
Additional Resources
9   EVALUATING WORKSHOP RESULTS
Levels of Measurement
Level 1: Measuring Participant Reactions
Level 2: Measuring the Extent to Which Participants Have Learned
Level 3: Measuring the Results of Training Back on the Job
Level 4: Measuring the Organizational Impact of Training
Return on Investment
Reporting Results
The Bare Minimum
Key Points
What to Do Next
Additional Resources
SECTION III: POST-WORKSHOP LEARNING
10 THE FOLLOW-UP COACH
Set the Stage for Post-Workshop Support
Sell Post-Workshop Learning Activities to Leaders and Stakeholders
Enjoy Post-Workshop Learning
The Bare Minimum
What to Do Next
11 FOLLOW-UP ACTIVITIES
Don’t Wait to Follow Up
Practice, Practice, Practice
Be a Matchmaker
Use Technology
Build a Coaching Community
Measure Post-Workshop Activities
The Bare Minimum
What to Do Next
SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
12 LEARNING ACTIVITIES
Learning Activities Included in Coaching Training
13 ASSESSMENTS
Assessments Included in Coaching Training
14 HANDOUTS
Handouts Included in Coaching Training
15 ONLINE TOOLS AND DOWNLOADS
Access to Free Supporting Materials
Customizable Materials
Working with the Files
PDF Documents
PowerPoint Slides
ABOUT THE AUTHOR
ABOUT ATD
Foreword
In 2002, we launched the ASTD Trainer’s WorkShop Series—a collection of books authored by practitioners that focused on the design and delivery of training on popular soft-skills topics. The creation of this series was a departure for us. These workshops-in-a-book were created to help internal trainers expedite their program delivery by using appropriate and exceptionally designed content that could be adapted and repurposed.
These topics, dealing with issues ranging from customer service to leadership to manager skills, continue to be important training programs offered in companies and organizations of all sizes and across the globe. Twelve years later the ASTD Trainer’s WorkShop Series has helped more than 60,000 trainers and occasional trainers deliver top-notch programs that meet business needs and help drive performance.
And while many things about the delivery of soft skills training have not changed in the last decade, there have been advances in technology and its use in training. So, when we began talking about how to refresh this popular series, we knew we needed to incorporate technology and new topics. We also wanted to make sure that the new series was cohesively designed and had input from author-practitioners who are, after all, the heart and soul of this series.
I am pleased to announce the re-launch of a brand-new ATD Workshop Series. It is only appropriate that this new series is publishing under our new ATD banner. Inside Coaching Training by Lisa Haneberg, and each of the titles in the series, you’ll find innovative content and fresh program agendas to simplify your delivery of key training topics. You’ll also find consistency between titles, with each presented in a contemporary manner, designed by peers, and reflecting the preferences of training professionals who conduct workshops.
We hope that you find tremendous value in the ATD Workshop Series.
Tony Bingham President & CEO Association f