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Diamond Books - Raghu Dr. Korrapati

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296 pages

English

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Validated Management Practices will walk you through the 108 required knowledge and skill areas so that you can develop to balance the 3 critical aspects of management- employees, customers and financials, well. While some of the chapters in this book are oriented towards managers working in an Information Technology industry, it will be useful for managers in any industry with practical advice and tips on how to become an effective manager. In addition, the appendices contain extract of mandatory skills for all professionals from my previous book - '108 Pearls of Wisdom' and 'Dr Raghu's Top Ten' - my guiding principles.

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Economics

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Publié par	Diamond Books
Date de parution	08 décembre 2021
Nombre de lectures	0
EAN13	9788128828805
Langue	English

Informations légales : prix de location à la page 0,0232€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

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Validated Management Practices

eISBN: 978-81-2882-880-5
© Author
Publisher: Diamond Pocket Books (P) Ltd.
X-30, Okhla Industrial Area, Phase-II
New Delhi-110020
Phone: 011-40712100, 41611861
Fax: 011-41611866
E-mail: sales@dpb.in
Website: www.diamondbook.in
Edition: 2015
Validated Management Practices
By - Vivek Bindra

To My Mother

Preface
As a manager, what’s your biggest challenge? Is it managing your employees effectively, ensuring customer delight or consistently improving the financials? Managing only one of these objectives is relatively easy. The challenge is when you have to balance these three competing objectives at the same time making sure that one of them is not adversely affected because of the other!

Fig P: The Importance of Employees, Customers, Financial (ECF) Stakeholders in the success of an organization
More and more organizations use skilled managers as the building blocks for their business in order to profitably deliver unique products and services to their clients’ specific requirements. At the same time, organizations are required to optimize the use of their resources to achieve their own business objectives. How do you retain best in class high performing teams, ensure customer delight and at the same time maximize profitability to the stakeholders? Such questions are of increasing interest for firms operating with limited resources and ambitious performance objectives. This book attempts to answer these questions.
These three constituencies are highly connected, with varying levels of mutual dependence and they make the circle of life for and in business. In my personal opinion the most important of the three is your employees with the logic identical to a Harvard study - if your employees are happy, motivated, and aligned, they will effectively serve your clients, which in turn will serve your stakeholders.
As a lifetime student of the human spirit and leadership, I always find books, people and stories of character, values and success, of great interest. I wanted to write a practical book based on my own personal experience in management and leadership. I wanted to share my insights about successful business management and my philosophy of leadership and how it contributes to overall success. I was not interested in building complex theoretical models of leadership. My aim was to develop a set of guidelines for leadership that can be applied in any kind of business setting.
What you will read here in this book is essence of my 30 years of business management experience with highly successful multinational companies, coupled with distilled knowledge of my close interactions with great industry leaders – leaders who made a difference with their depth and breadth of knowledge in bringing out the best in employees, delighted customers with high quality service delivery and innovations, and finance partners who showcased tremendous financial results.
Whether you are new to management or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and respect of your team members and to achieve team and organizational goals. While the best practices I have listed here are not exhaustive, they have been put to the test of time by being used multiple times in different cultural settings, industries and organizations. They have produced the same or similar results each time. This book is designed to assist you in understanding the attributes of a high-performing manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realizing your management potential.
Validated Management Practices will walk you through the 108 required knowledge and skill areas so that you can develop to balance the triangle of employees, customers and financials, well. While some of the chapters in this book are oriented towards managers working in an Information Technology industry, it will be useful for managers in any industry with practical advice and tips on how to become an effective manager. In addition, the appendices contain extract of mandatory skills for all professionals from my previous book – ‘108 Pearls of Wisdom’ and ‘Dr Raghu’s Top Ten’ – my guiding principles.
Why the number 108? The number 108 is considered revered and sacred in many Eastern religions and traditions - such as Hinduism, Buddhism, Jainism and Sikhism. Hindu deities have 108 names - recital of these names often accompanied by counting of 108-beads strung together like garland, is considered sacred and often done during religious ceremonies. According to Ayurveda, there are 108 pressure points in the body, where consciousness and flesh intersect to give life to the living being.
In Tibetan Buddhism it is believed that there are 108 sins. And in Japan, at the end of the year, a bell is chimed 108 times in Buddhist temples to finish the old year and welcome the new one. Each ring represents one of 108 earthly temptations a person must overcome to achieve nirvana.
Interestingly the distance between the Earth and Moon is 108 times the diameter of the Moon and the distance between the Earth and Sun is 108 times the diameter of the Sun. There are 54 letters in the Sanskrit alphabet. Each has masculine and feminine versions, Shiva and Shakti totaling to 108. In Jainism, 108 are the combined virtues of five categories of holy ones, including 12, 8, 36, 25, and 27 virtues respectively. And we could just go on!
I believe that the best way to get value from this book is to read one chapter at a time; reflect on it and discuss with your colleagues, mentors or partners about its pragmatic approach. You will benefit more that way, as you internalize the practices and you will find the time spent was well worth it. You will follow these practices as your second nature.
After you read this book, I am confident that you will be able to apply these validated practices in your management roles, and thus contribute to organization success. Remember - every journey, regardless of how long it may be, starts with the first step. Take this step and move forward. May this book serve as a companion on your journey to your management success. I wish you a happy and prosperous journey.
Read, learn, apply and enjoy.
Validated Management Processes Framework
Have you always envied people who seem to not just function with complete accountability towards their work and their lives, but are also admired by their managers, peers, teams and family? These are the kind of people who go beyond merely delivering excellent results; they are the ones who actually establish lasting connections with people around them and sustain these relationships with diligence and focus. In short, such managers go beyond what the world expects of them and they follow a clear, organized system that I call Validated Management Processes Framework, a triangle with three aspects.
The reason I use the Triangle metaphor is that it represents Balance and Equality, with its three equal sides symbolizing three equally important and interconnected entities – Customers, People, and Core Principles. However, it takes the very best people to manage all three at the same time, delivering outstanding client service, motivating their employees, and doing this while sticking to the highest standards of ethics, and therefore ultimately living up to your Financial Commitments. The best people in any organization have a very good understanding of Finances. This does not always mean only saving money or investing it, but having an understanding that ensures you will lead a financially secure life and help your organization to grow revenue. This is where Financial Management becomes of paramount importance.
It is very easy to focus on one aspect of the triangle, but eventually, if you ignore the others, things will get worse. Top managers balance all components of the triangle – you deliver outstanding customer service, and in exchange for that all you ask is to be treated fairly and bill your clients correctly. Equally, you must treat your people – your employees, peers, and seniors – fairly and with respect. All this can only be done on the fulcrum of core values such as integrity, fostering a responsible culture, and creating an environment that promotes innovation.
The articulation of these aspects might differ from person to person and organization to organization, but they essentially all hinge on a few common levers that apply to all three aspects of the Triangle. Primary of these are Transparency, Accountability, Passion, and Recognition. Transparency in communication with customers, employees, vendors and all other stakeholders automatically leads to you being accountable; it is equally important to never go back on your word. We need to understand that workplace relationships are difficult and tricky. You need to be focused, consistent, and precise while interacting with one’s stakeholders – boss, employees, and most importantly, one’s peers.
We should realize that each of us is directly responsible for our teams’ satisfaction. To achieve this, one needs to set SMART (Specific, Measurable, Achievable, Realistic, and Tangible) goals for each of the areas we want improvement in. Following this in one’s personal and professional lives results in recognition of our strengths and weaknesses and allows us to make concrete action plans to improve things. We should limit the use of the word ‘my’ while talking about the team and the organization, and always talk in terms of ‘our’, not ‘mine’. This is where passion also comes in – it relates not only to the work you do, but also to the relationships you have and the legacy you leave behind.
An integral aspect of adhering to the Management Triangle is to always look for opportunities to enhance relationships and sustain them at the highest level, and simultaneously minimize and negate all facto