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Unified communications has the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communications services with enterprise business applications and processes lets business intelligence and presence awareness drive communications-session management. IT decision-makers must understand various vendor approaches to delivering solutions, and should integrate communications and collaboration planning functions to take advantage of the opportunities afforded by unified communications.
As with any new technology, myths and misinformation have sprung up about unified communications. As voice, video, and data networks have begun to converge, more organizations are seeing the value in deploying Internet Protocol-based (IP-based) unified communications solutions, including voice over IP (VoIP) and IP telephony; unified messaging; voice mail; contact center solutions; audioconferencing, videoconferencing, and Web collaboration; and integrated communications and mobility solutions that leverage presence information. This book answers the 100 most asked questions around Unified Communications.
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Publié par | Emereo Publishing |
Date de parution | 24 octobre 2012 |
Nombre de lectures | 0 |
EAN13 | 9781486454594 |
Langue | English |
Informations légales : prix de location à la page 0,0998€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.
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