Summary of Capricia Penavic Marshall's Protocol , livre ebook

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52 pages

English

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Description

Please note: This is a companion version & not the original book.
Sample Book Insights:
#1 I was the US chief of protocol for the 2012 G20 global economic summit in Los Cabos, Mexico. I was tasked with making sure that every interaction between the presidents went exactly as planned. I was preoccupied with policy details and protocol checklists, but I was also nervous because this was diplomacy at its most intense.
#2 I loved arranging the room, and I was relieved that the space was small and spare. It was set up with security concerns in mind: hard walls on three sides and no wide-open spaces that would be difficult to secure.
#3 The table needed to be large enough to seat the twelve key delegates, but small enough to create closeness. We found one that fit the bill and centered it in the room. The windows had been blacked out for security reasons, so the room was dark.
#4 I was standing outside the resort waiting for the Russian motorcade to arrive. President Putin was late, seemingly on purpose. I was annoyed, but not unduly worried. My team was prepared despite the delay.

Sujets

Love

Love (disambiguation)

Business Etiquette

Informations

Publié par	Everest Media LLC
Date de parution	26 mars 2022
Nombre de lectures	0
EAN13	9781669365037
Langue	English
Poids de l'ouvrage	1 Mo

Informations légales : prix de location à la page 0,0000€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Insights on Capricia Penavic Marshall's Protocol
Contents Insights from Chapter 1 Insights from Chapter 2 Insights from Chapter 3 Insights from Chapter 4 Insights from Chapter 5 Insights from Chapter 6 Insights from Chapter 7 Insights from Chapter 8 Insights from Chapter 9 Insights from Chapter 10 Insights from Chapter 11 Insights from Chapter 12 Insights from Chapter 13 Insights from Chapter 14 Insights from Chapter 15
Insights from Chapter 1

#1

I was the US chief of protocol for the 2012 G20 global economic summit in Los Cabos, Mexico. I was tasked with making sure that every interaction between the presidents went exactly as planned. I was preoccupied with policy details and protocol checklists, but I was also nervous because this was diplomacy at its most intense.

#2

I loved arranging the room, and I was relieved that the space was small and spare. It was set up with security concerns in mind: hard walls on three sides and no wide-open spaces that would be difficult to secure.

#3

The table needed to be large enough to seat the twelve key delegates, but small enough to create closeness. We found one that fit the bill and centered it in the room. The windows had been blacked out for security reasons, so the room was dark.

#4

I was standing outside the resort waiting for the Russian motorcade to arrive. President Putin was late, seemingly on purpose. I was annoyed, but not unduly worried. My team was prepared despite the delay.

#5

I led President Putin, Minister Lavrov, and several others from his delegation down the narrow spiral stairs, treading carefully. When we arrived at the bilateral room, I was afraid the Russian interpreter would get lost in the shuffle.

#6

The two leaders met for two hours, and while they did not walk out arm-in-arm, they did agree on a number of things and agreed to work together to solve regional conflicts.

#7

The Russian team that hosted the G8 summit at the Lough Erne Resort in Northern Ireland did not do anyone any favors. The meeting space was bleak, and the chairs were side by side, which made conversation awkward. There was no food or water served.

#8

The second meeting between Putin and Obama, though promising in terms of protocol, did not go well. The two leaders barely looked at each other as they answered reporters’ questions.

#9

Protocol is everywhere, and it is used to convey respect and a willingness to engage. It is used in diplomacy, and it can make the difference between success and failure.

#10

Protocol is the set of rules that govern behavior in a given situation. It is the framework within which diplomacy takes place, and it creates a favorable environment for successful interactions.

#11

Protocol allows the work of diplomacy to take place. It is the behind-the-scenes preparation that allows the negotiations to take place. It allows you to pivot your power by focusing on the mighty engines that fuel diplomacy: bridging and persuading.

#12

Protocol is about bridging and persuading, and these are the two goals of every diplomatic encounter. Every gesture, procedure, or strategy in my protocol grab bag was in service to one or both of these goals.

#13

The president should participate in the noodle-making portion of the evening, I told him. It made a difference. The atmosphere suddenly became more relaxed.

#14

The US’s fight against terrorism and trade embargoes against Cuba and Iran entail hard power. And to get you up to speed on international diplomatic strategies, there’s smart power, which refers to the combination of soft and hard power approaches.

#15

The Office of Protocol was responsible for developing the protocol for state visits, and they used soft and smart power tools to do so. They would select the best combination of power pivots for each visit.

#16

I had to help the president understand the importance of cultural IQ. I would prep him on seating arrangements by providing him with one of our homemade face books with a picture of each leader and delegate, and the phonetic spelling of their names to avoid a language offense.

#17

Protocol mistakes are always made, and the press loves to cover them. They can also hijack coverage that should be focused on more substantive policy issues.

#18

The Philippine flag was hung upside down, a serious breach of protocol. It signified that the country was in a state of war, which could upset President Obama.

#19

I had a meeting with the protocol team, and I took full responsibility for the mistake. I explained that it was an honest mistake, and I would immediately apologize to both President Aquino and President Obama.

#20

The incident was a huge learning experience for me and the team, as we had to lift each other up to boost our own self-esteem, as we still had a lot of work ahead of us that week.

#21

I was blessed to have a brilliant team of professionals around me throughout my tenure in protocol. We worked cohesively as one seamless unit, even though there were a variety of backgrounds.

#22

Everyone has some involvement in protocol, whether it’s the boardroom, the PTA, or your own dining room. The tools of protocol can help you pivot the power in any situation, whether it’s the boardroom or your own dining room.

#23

The subtle gestures and touches of decorum that are part of protocol can be used to enhance your relationships and help you meet your goals. For example, have your graduate be the greeter at the door, welcoming guests and looking them in the eye while they shake hands.

#24

The power of protocol is illustrated in diplomacy. Gifts are an indication of the intimacy of the relationship, and they are an opportunity to show honor and deepen the partnership.

#25

I was able to plan a tribute in Croatia that allowed me to bridge the life in the United States back to the fig fields of his home and the family and village he left. I was grateful that those experiences had prepared me to honor my beloved father like the majestic man he was in this important ceremony.
Insights from Chapter 2

#1

Etiquette is the conventional rules that govern social interactions. It is built into many of the protocols used in government. It is important for two reasons: it helps make connections easier, and it telegraphs meaning.

#2

Etiquette is a code that transmits intention and feeling. It is a form of soft power that influences dealings and opens doors.

#3

Etiquette is the foundation of respect, and it is something that you can learn and incorporate into your life. It is the foundation of how we define who we are and what we stand for.

#4

The rules of engagement for meeting the Queen are not arrogance, but rather part of what makes her the Queen. She commands the status necessary for a monarch from her citizens.

#5

When social codes become more elaborate and symbolic, you’ve waded into the waters of ritual and ceremony. Rituals are often performed as a group, whereas etiquette is usually performed one-on-one.

#6

The laying of the wreath at the Tomb of the Unknown Soldier is a sacred ceremony that demonstrates the trust between nations. It is especially meaningful when the leaders are commemorating a war fought side by side as allies.

#7

The wreath-laying ceremony is a military protocol, and they have many rules governing the timing of movements. However, it doesn’t always go as planned. In 2011, President Obama was invited by Australian Prime Minister Julia Gillard to lay a wreath at their war memorial, and the wreath fell apart when it was taken out of the water.

#8

The workplace has its own etiquette, and it is important to understand and follow it. Over the years, I’ve watched as people botch moments that are critical when establishing a new connection, either because they aren’t adhering to prevailing etiquette or because the evolving communications and tech landscape is lacking well-defined protocols.

#9

When introducing others, always stick to formal titles. If you forget a person’s name, ask them if you can remember it. If it’s a large group, stay seated.

#10

To minimize interruptions, try to rethink the pop-in, avoid phone felonies, and head off headphone offenses.