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100 pages

English

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A comprehensive guide into the intricacies of business etiquette. In today's fast paced world of technology and chronic shortages of time and attention such concepts as business courtesy, morals and manners could not be more relevant. The book covers everything from personality to table manners and business travel etiquette.

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Employabilité, métiers et formations

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Publié par	Interactive Media
Date de parution	15 juin 2014
Nombre de lectures	2
EAN13	9781910343210
Langue	English

Informations légales : prix de location à la page 0,0005€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

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Nella Braddy Henney
The Book of Business Etiquette

THE BIG NEST
LONDON ∙ NEW YORK ∙ TORONTO ∙ SAO PAULO ∙ MOSCOW
PARIS ∙ MADRID ∙ BERLIN ∙ ROME ∙ MEXICO CITY ∙ MUMBAI ∙ SEOUL ∙ DOHA
TOKYO ∙ SYDNEY ∙ CAPE TOWN ∙ AUCKLAND ∙ BEIJING
New Edition
Published by The Big Nest
sales@thebignest.co.uk
www.thebignest.co.uk
This Edition first published in 2014
Copyright © 2014 The Big Nest
Cover design and artwork © 2014 Urban-Pic.co.uk
Images and Illustrations © 2014 Stocklibrary.org
All Rights Reserved.
ISBN: 9781910343210 (ebk)
Contents
1. THE AMERICAN BUSINESS MAN
2. THE VALUE OF COURTESY
3. PUTTING COURTESY INTO BUSINESS
4. PERSONALITY
5. TABLE MANNERS
6. TELEPHONES AND FRONT DOORS
7. TRAVELING AND SELLING
8. THE BUSINESS OF WRITING
9. MORALS AND MANNERS
10. “BIG BUSINESS”
11. IN A DEPARTMENT STORE
12. A WHILE WITH A TRAVELING MAN
13. TABLES FOR TWO OR MORE
14. LADIES FIRST?
1. THE AMERICAN BUSINESS MAN
T he business man is the national hero of America, as native to the soil and as typical of the country as baseball or Broadway or big advertising. He is an interesting figure, picturesque and not unlovable, not so dashing perhaps as a knight in armor or a soldier in uniform, but he is not without the noble (and ignoble) qualities which have characterized the tribe of man since the world began. America, in common with other countries, has had distinguished statesmen and soldiers, authors and artists-and they have not all gone to their graves unhonored and unsung-but the hero story which belongs to her and to no one else is the story of the business man.
Nearly always it has had its beginning in humble surroundings, with a little boy born in a log cabin in the woods, in a wretched shanty at the edge of a field, in a crowded tenement section or in the slums of a foreign city, who studied and worked by daylight and firelight while he made his living blacking boots or selling papers until he found the trail by which he could climb to what we are pleased to call success. Measured by the standards of Greece and Rome or the Middle Ages, when practically the only form of achievement worth mentioning was fighting to kill, his career has not been a romantic one. It has had to do not with dragons and banners and trumpets, but with stockyards and oil fields, with railroads, sewer systems, heat, light, and water plants, telephones, cotton, corn, ten-cent stores and-we might as well make a clean breast of it-chewing gum.
We have no desire to crown the business man with a halo, though judging from their magazines and from the stories which they write of their own lives, they are almost without spot or blemish. Most of them seem not even to have had faults to overcome. They were born perfect. Now the truth is that the methods of accomplishment which the American business man has used have not always been above reproach and still are not. At the same time it would not be hard to prove that he-and here we are speaking of the average-with all his faults and failings (and they are many), with all his virtues (and he is not without them), is superior in character to the business men of other times in other countries. This without boasting. It would be a great pity if he were not.
Without trying to settle the question as to whether he is good or bad (and he really can be pigeon-holed no better than any one else) we have to accept this: He is the biggest factor in the American commonwealth to-day. It follows then, naturally, that what he thinks and feels will color and probably dominate the ideas and the ideals of the rest of the country. Numbers of our magazines-and they are as good an index as we have to the feeling of the general public-are given over completely to the service or the entertainment of business men (the T. B. M.) and an astonishing amount of space is devoted to them in most of the others.
It may be, and as a matter of fact constantly is, debated whether all this is good for the country or not. We shall not go into that. It has certainly been good for business, and in considering the men who have developed our industries we have to take them, and maybe it is just as well, as they are and not as we think they ought to be.
There was a time when the farmer was the principal citizen. And the politician ingratiated himself with the people by declaring that he too had split rails and followed the plow, had harvested grain and had suffered from wet spells and dry spells, low prices, dull seasons, hunger and hardship. This is still a pretty sure way to win out, but there are others. If he can refer feelingly to the days when he worked and sweated in a coal mine, in a printing shop, a cotton, wool, or silk mill, steel or motor plant, he can hold his own with the ex-farmer’s boy. We have become a nation of business men. Even the “dirt” farmer has become a business man-he has learned that he not only has to produce, he must find a market for his product.
In comparing the business man of the present with the business man of the past we must remember that he is living in a more difficult world. Life was comparatively simple when men dressed in skins and ate roots and had their homes in scattered caves. They felt no need for a code of conduct because they felt no need for one another. They depended not on humanity but on nature, and perhaps human brotherhood would never have come to have a meaning if nature had not proved treacherous. She gave them berries and bananas, sunshine and soft breezes, but she gave them trouble also in the shape of wild beasts, and savages, terrible droughts, winds, and floods. In order to fight against these enemies, strength was necessary, and when primitive men discovered that two were worth twice as much as one they began to join forces. This was the beginning of civilization and of politeness. It rose out of the oldest instinct in the world-self-preservation.
When men first organized into groups the units were small, a mere handful of people under a chief, but gradually they became larger and larger until the nations of to-day have grown into a sort of world community composed of separate countries, each one supreme in its own domain, but at the same time bound to the others by economic ties stronger than sentimental or political ones could ever be. People are now more dependent on one another than they have ever been before, and the need for confidence is greater. We cannot depend upon one another unless we can trust one another.
The American community is in many respects the most complex the world has ever seen, and the hardest to manage. In other countries the manners have been the natural result of the national development. The strong who had risen to the top in the struggle for existence formed themselves into a group. The weak who stayed at the bottom fell into another, and the bulk of the populace, which, then as now, came somewhere in between, fell into a third or was divided according to standards of its own. Custom solidified the groups into classes which became so strengthened by years of usage that even when formal distinctions were broken down the barriers were still too solid for a man who was born into a certain group to climb very easily into the one above him. Custom also dictated what was expected of the several classes. Each must be gracious to those below and deferential to those above. The king, because he was king, must be regal. The nobility must, noblesse oblige, be magnificent, and as for the rest of the people, it did not matter much so long as they worked hard and stayed quiet. There were upheavals, of course, and now and then a slave with a braver heart and a stouter spirit than his companions incited them to rebellion. His head was chopped off for his pains and he was promptly forgotten. The majority of the people for thousands of years honestly believed that this was the only orderly basis upon which society could be organized.
Nebulous ideas of a brotherhood, in which each man was to have an equal chance with every other, burned brightly for a little while in various parts of the world at different times, and flickered out. They broke forth with the fury of an explosion in France during the Revolution and in Russia during the Red Terror. They have smoldered quietly in some places and had just begun to break through with a steady, even flame. But America struck the match and gathered the wood to start her own fire. She is the first country in the world which was founded especially to promote individual freedom and the brotherhood of mankind. She had, to change the figure slightly, a blue-print to start with and she has been building ever since.
Her material came from the eastern hemisphere. The nations there at the time when the United States was settled were at different stages of their development. Some were vigorous with youth, some were in the height of their glory, and some were dying because the descendants of the men who had made them great were futile and incapable. These nations were different in race and religion, in thought, language, traditions, and temperament. When they were not quarreling with each other, they were busy with domestic squabbles. They had kept this up for centuries and were at it when the settlers landed at Jamestown and later when the May flower came to Plymouth Rock. Yet, with a cheerful disregard of the past and an almost sublime hope in the future they expected to live happily ever after they crossed the Atlantic Ocean. Needless to add, they did not.
Accident of place cannot change a man’s color (though it may bleach it a shade lighter or tan it a shade darker), nor his religion nor any of the other racial and inherent qualities which are the result of slow centuries of development. And the same elements which made men fight in the old countries set them against each other in the new. Most of the antagonisms were and are the result of prejudices, foolish narro