Digital Bank , livre ebook

Marshall Cavendish International - Chris Skinner

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186 pages

English

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Digital Bank tracks the innovations in banking and how the mobile internet is changing the dynamics of consumer and corporate relationships with their banks. The implication is that banks must become digitised, and that is a challenge as becoming a Digital Bank demands new services focused upon 21st-century technologies. Digital Bank not only includes extensive guidance and background on the digital revolution in banking, but also in-depth analysis of the activities of incumbent banks such as Barclays in the UK and mBank in Poland, as well as new start-ups such as Metro Bank and disruptive new models of banking such as FIDOR Bank in Germany. Add on to these a comprehensive sprinkling of completely new models of finance, such as Zopa and Bitcoin, and you can see that this book is a must-have for anyone involved in the future of business, commerce and banking.

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Banking

Economie gestion

Bank

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Publié par	Marshall Cavendish International
Date de parution	15 mai 2014
Nombre de lectures	2
EAN13	9789814561808
Langue	English
Poids de l'ouvrage	1 Mo

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Chris s theorem of why digital banking is not only here to stay, but critical to the survival of the retail bank as we know it, starts with some pretty basic assertions, but is backed up with his usual scholarly approach. Chris compares the likes of Apple and other industries and businesses that have adapted to digital by taking a revenue-led and customer-led approach to reform and innovation. He starts off by saying we have to wipe the slate clean.
The key problem for retail banks right now is that they don t capture revenue effectively through mobile, web, tablet and other channels like most other industries. While there is a role for the branch moving forward as Chris points out, the bias that exists in serving and selling to a customer through the branch is still alive and well. That distribution channel is hopelessly inefficient and overburdened with a ton of process and complexity that simply adds to the cost structure. However, there is strong defensibility of that model because there s no commitment to alternative revenue streams.
Chris defines the causes of this intractability well. From the problems of skill sets ( ...you firstly need to rehire ), through to the design of processes and interactions, and the very understanding of consumer behaviour. I think Chris has added tremendously to the conversation with this book and I highly recommend it.
Brett King, author of Bank 2.0 and founder of Moven
It s always tough to read and review a book where (a) you know the author and (b) you read his daily blogs fairly regularly. Liking him slightly diminishes his authority and daily reading means you re sure you know what he ll say.
Well, Chris Skinner has done a great job here. This is very much an up-to-the-minute look at the challenges banks face as the information age goes into overdrive. And it s not pretty. Banks are unprepared, incapable and slow.... If banks can t handle information-the core of money-then perhaps they should get out of the game. A genuinely valuable read for anyone who thinks banks can return to the same old after the financial crises since 2007.
Michael Mainelli, Emeritus Gresham Professor of Commerce at Gresham College, London
There are very few people in the financial services industry who can cut through the complexities of the business to provide truly valuable insights. Chris has a strong track record for understanding the present and accurately predicting the future in financial services. The combination of his knowledge of changing customer preferences and his understanding of the strategic priorities of the financial services industry results in highly valuable insights.
Debbie Bianucci, president and CEO of the Bank Administration Institute (BAI)
Chris is perhaps the first writer I know who successfully captures the pulse of the financial services industry not from a European or American but from a truly global perspective.
Emmanuel Daniel, founder and editor-in-chief of The Asian Banker
Chris is renowned in London for his provocative and deeply insightful views on the future of financial services in its various forms. His presentations always challenge the status quo and open minds to the possibilities that the future brings. Likewise, his writings articulate a true vision of a rapidly changing world where industry-standard assumptions fall to pieces. If you really want to understand how the financial world is changing, you must read this book, which you will enjoy for its irreverence and earmark for its brilliance. Good luck!
Roy Vella, mobile services expert, speaker and entrepreneur
Chris Skinner is a leading expert, media commentator and blogger on technology in finance. In this book he brings together his thoughts on how the delivery of financial services will change as banks realise their digital future . Drawing on three decades experience of developments in banking technology, he provides an invaluable guide entertainingly illustrated with an array of fascinating case studies to the changes we can expect to see in this fast-moving and vital industry.
Annie Shaw, Daily Express columnist and money expert for Radio London
Digital Bank is a welcome contribution to the study of emerging digital trends in financial services by a writer who has long distinguished himself in this field. Chris Skinner is well known in the industry for his perceptive observations on how technology is changing the business model in banking. As always, his commentary in Digital Bank is couched in clear, direct language-with a nice touch of wry, Monty Pythonesque English humour-that readers of all levels of expertise will find accessible. You don t have to be an academic or even a banker to appreciate his work! While one can debate any particular point that Chris makes, the depth of his knowledge and research always shines through to enrich the discussion and provoke the reader s engagement with the topic. All in all, a must read for anyone interested in the future of financial services.
Kenneth Cline, managing editor of BAI Bank in g Strategies
I have been reading Chris for a long time and I can certify his great ability to understand and anticipate well in advance what banks should and should not do. Whoever reads this book full of great insights, without swiftly moving to action, in three years time may regret it!
Guido Poli, head of Market Intelligence, Banca Monte dei Paschi di Siena
I am glad to be able to thoroughly endorse him as a person who has both the intellectual acumen as well as the drive and dedication to his industry, which is so sadly rare in the business world today.
Steve Edwards MBE , head of Fraud for eBay Europe
In Digital Bank , Chris Skinner shows why he is considered the foremost financial industry scholar. As the banking world is being transformed from a world of branches to digital financial experiences, with new partnerships, new forms of commerce and even new currencies, Chris captures the scope and impact of these changes in an easy-to-read format. While nobody can be sure exactly how all these changes will impact tomorrow s financial landscape, Chris combines his perspectives with interviews of some of today s most innovative FinTech leaders into a book that no traditional or digital banker should ignore.
Jim Marous, senior vice president at New Control
Way too many business books blather on about how the world will be different because of emerging technologies. Way too few go into details about the how and why to create that future vision. This book belongs in the latter category. The depth of examples the Skinner offers up on how digital technologies is transforming banking is staggering. More importantly, though, is the in-depth analysis of how banking will change from how data is the new competitive battleground to the impact of data on bank processing to the new economics of banking. This is not simply a must-read book for financial services execs. It should become a discussion tool for management teams, who should be assigned to read chapters to be discussed in management meetings.
Ron Shevlin, Senior Analyst, Aite Group and author of the Snarketing Blog
Chris s call to arms for the banking industry to embrace its digital future. What does the future hold for existing banks and can they transform their operations and relationships to compete successfully against digital newcomers? Will legacy bank customers trust them with their data and permissions, given the lack of confidence and trust in banks and bankers, and the search for a new banking? Digital Bank brings these, and many other dilemmas out into the open. One of the greatest strengths of the book is the wealth of examples and case studies from around the world, showing just how much of the future is already here, now. A very useful resource for bankers, would-be bankers and business students alike.
Simon A. Thompson, Chief Executive, Chartered Bankers Institute

2014 Chris Skinner
Cover image by zentilia/123RF Stock Photo
Published by Marshall Cavendish Business
An imprint of Marshall Cavendish International
1 New Industrial Road, Singapore 536196
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National Library Board Singapore Cataloguing in Publication Data
Skinner, Chris.
Digital bank : strategies to launch or become a digital bank / Chris Skinner. - Singapore : Marshall Cavendish Business, 2014.
pages. cm.
eISBN: 978 981 4561 80 8
Internet banking. 2. Electronic funds transfers. 3. Electronic commerce. I. Title.
HG1708.7
332.024002854678 - dc23 OCN873962825
Printed in Singapore by Craft Print International Ltd