Automotive Internal Auditor Pocket Guide , livre ebook

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245 pages

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Description

This pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach. The book will assist internal auditors with planning and performing process audits in order to become more effective as an auditor and satisfy top management, auditees, and external customers. It includes practical case studies, the bodies of knowledge for the ASQ CQIA and CQA certifications, a glossary of terms, and a list of acronyms. "When my former company arranged internal auditor training, I received this handbook. We were able to set up our programs and for the first two audits we maintained a very good score, as I remember no majors or minors. I have used and abused this book and am planning to order a replacement. I would not want to be without it in my field...it is an easy to use guide on the floor." A reader in New Bedford, MA

Sujets

Business

Qualité, hygiène, sécurité, environnement

Auditing

Economie gestion

management

Economics

Informations

Publié par	ASQ Quality Press
Date de parution	30 juin 2004
Nombre de lectures	0
EAN13	9781636940649
Langue	English

Informations légales : prix de location à la page 0,1250€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Automotive Internal
Auditor Pocket Guide
Process Auditing to
ISO/TS 16949:2002Also available from ASQ Quality Press:
ISO/TS 16949:2002: Quality Systems—Automotive Suppliers—
Particular Requirements for the Application of ISO 9001:2000
ISO/TS
Integrating QS-9000 with Your Automotive Quality System,
Third Edition
D. H. Stamatis
Six Sigma for the Ofﬁce: A Pocket Guide
Roderick A. Munro
Failure Mode and Effect Analysis: FMEA from Theory to
Execution, Second Edition
D. H. Stamatis
Six Sigma for the Shop Floor: A Pocket Guide
Roderick A. Munro
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http://qualitypress.asq.org.Automotive Internal
Auditor Pocket Guide
Process Auditing to
ISO/TS 16949:2002
Roderick A. Munro
ASQ Quality Press
Milwaukee, WisconsinAmerican Society for Quality, Quality Press, Milwaukee 53203
© 2004 by ASQ
All rights reserved. Published 2004
Printed in the United States of America
12 11 10 09 08 07 06 05 04 54321
Library of Congress Cataloging-in-Publication Data
Munro, Roderick A.
Automotive internal auditor pocket guide : process auditing to ISO/TS
16949:2002 / Roderick A. Munro.
p. cm.
Includes bibliographical references and index.
ISBN 0-87389-617-3 (soft cover, spiral bound : alk. paper)
1. Automobile industry and trade—Quality control—Standards—
Handbooks, manuals, etc. 2. Automobile industry and trade—
Auditing—Standards—Handbooks, manuals, etc. I. Title.
TL278.5.M86 2004
338.4'7629222'0685—dc22 2004002513
Copyright Protection Notice for the ISO/TS 16949:2002 Standard: Portions
of this standard are paraphrased. For the ofﬁcial language, please refer to
the standard itself. Requests pertaining to ISO/TS 16949:2002 should be
submitted to the American National Standards Institute (ANSI).
All rights reserved. No part of this book may be reproduced in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of the publisher.
ISBN 0-87389-617-3
Publisher: William A. Tony
Acquisitions Editor: Annemieke Hytinen
Project Editor: Paul O’Mara
Production Administrator: Randall Benson
Special Marketing Representative: Matt Meinholz
ASQ Mission: The American Society for Quality advances individual,
organizational, and community excellence worldwide through learning,
quality improvement, and knowledge exchange.
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To place orders or to request a free copy of the ASQ Quality Press Publications
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Printed on acid-free paperTo my mother, Georgina Antoniette Munro, who
left this plane of existence during the ﬁnal stages
of this book. Although she did not see this work
completed, she promised to be with me always.Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Chapter 1 History of Automotive Auditing . . . . . . . 1
Military Standard 8959 . . . . . . . . . . . . . . . . . . . 1
SPEAR and Q-101 . . . . . . . . . . . . . . . . . . . . . . 2
Pentastar, Q-1, and Targets for Excellence . . . . . 3
Automotive Core Tools 5
QS-9000: 1994, 1996, 1998 . . . . . . . . . . . . . . . 6
ISO/TS 16949:1999, 2002 . . . . . . . . . . . . . . . . 7
What’s Next . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Internal Auditor Responsibility . . . . . . . . . . . . . . 10
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2 Automotive Internal Auditor
Qualiﬁcations and Background Information . . . . . 15
ISO 19011:2002 (BSR/ISO/ASQ Q19011-2002)
Guidelines for quality and/or environment
management system auditing . . . . . . . . . . . 16
Internal Auditor Selection . . . . . . . . . . . . . . . . . 18
International Automotive Task Force . . . . . . . . . 20
viiviii Contents
International Automotive Oversight Bureau
(IAOB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Automotive Certiﬁcation Scheme for
ISO/TS 16949:2002—Rules for Achieving
IATF Recognition . . . . . . . . . . . . . . . . . . . . 22
IATF Guidance to ISO/TS 16949:2002 . . . . . . . . 24
Quality System Assessment Checklist—
Checklist to ISO/TS 16949:2002 . . . . . . . . . 24
Customer-Speciﬁc Requirements
(Dated Materials) . . . . . . . . . . . . . . . . . . . . 25
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 3 Introduction to Process Auditing . . . . . . 31
Element Auditing . . . . . . . . . . . . . . . . . . . . . . . 31
Process Auditing 33
Process Mapping 37
Identifying Measurables . . . . . . . . . . . . . . . . . . 38
Link Policies and Procedures . . . . . . . . . . . . . . 40
Identify Interaction Between Processes . . . . . . . 41
Make a Judgment About System
Effectiveness . . . . . . . . . . . . . . . . . . . . . . . 42
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 4 Automotive Audit Approach . . . . . . . . . . 45
Plan–Do–Study–Act . . . . . . . . . . . . . . . . . . . . . 46
Customer-Oriented Process . . . . . . . . . . . . . . . 50
Audit Inputs/Outputs . . . . . . . . . . . . . . . . . . . . 54
The Octopus Model 56
Critical Process Elements . . . . . . . . . . . . . . . . . 58
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 5 Audit Preparation . . . . . . . . . . . . . . . . . . 63
Collect/Develop Flowcharts . . . . . . . . . . . . . . . 64Contents ix
Identifying Customer Information . . . . . . . . . . . . 65
Develop an Audit Strategy . . . . . . . . . . . . . . . . 66
Customize Your Audit Customer
Focus Checklist . . . . . . . . . . . . . . . . . . . . . 68
The Turtle Model . . . . . . . . . . . . . . . . . . . . . . . 69
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 6 Conducting the Audit . . . . . . . . . . . . . . . 73
Questions (Matrix) . . . . . . . . . . . . . . . . . . . . . . 73
IATF Focus Clauses . . . . . . . . . . . . . . . . . . . . . 75
Data Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 77
Summary 79
Chapter 7 Automotive Standard—
ISO/TS 16949:2002 . . . . . . . . . . . . . . . . . . . . . . . . 81
4.0 Quality Management System . . . . . . . . . . . . 84
5.0 Management Responsibility . . . . . . . . . . . . . 89
6.0 Resource Management . . . . . . . . . . . . . . . . 98
7.0 Product Realization . . . . . . . . . . . . . . . . . . 107
8.0 Measurement, Analysis and Improvement . . 144
Annex A—Control Plan . . . . . . . . . . . . . . . . . . . 163
Automotive Core Tools 164
Chapter 8 Follow-Up . . . . . . . . . . . . . . . . . . . . . . . . 171
Environmental, Safety, and Health . . . . . . . . . . . 171
Corrective Action Reports . . . . . . . . . . . . . . . . . 172
Preventiorts . . . . . . . . . . . . . . . . 174
Audit Closure . . . . . . . . . . . . . . . . . . . . . . . . . 175
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Chapter 9 Automotive Case Studies . . . . . . . . . . . . 179
A: Casting Area . . . . . . . . . . . . . . . . . . . . . . . . 179
B: Roll Play of Customer Rejection . . . . . . . . . . 182
C: Internal Audit Program . . . . . . . . . . . . . . . . . 183x Contents
Chapter 10 Next Steps . . . . . . . . . . . . . . . . . . . . . . . 187
Practice, Practice, Practice . . . . . . . . . . . . . . . . 187
Additional Training If Needed . . . . . . . . . . . . . . 188
Certiﬁcation (Internal versus External) . . . . . . . . 189
Quality Management Principles . . . . . . . . . . . . . 190
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Appendix A Analysis of Case Studies . . . . . . . . . . . 193
Appendix B ASQ Certiﬁed Quality Improvement
Associate—Body of Knowledge . . . . . . . . . . . . . . 201
Appendix C ASQ Certiﬁed Quality Auditor—
Body of Knowledge . . . . . . . . . . . . . . . . . . . . . . . 203
Appendix D Resources 207
Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . 209
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217Preface
elcome to the Automotive Internal AuditorWPocket Guide. This book is designed as a
reference manual for conducting internal audits to
ISO/TS 16949:2002 using the new process approach.
It does not cover all the aspects of how to conduct
internal audits, as there are many training
programs and books available that cover the
procedures of internal auditing in depth. This pocket
manual is designed to help and assist internal
auditors planning and performing process audits
with ideas, tips, suggestions, and so on, to become
more effective as an auditor and satisfy the audit
customers (top management, auditees, and
external customers).
The ISO/TS 16949:2002 standard requires
more participation on the part o