Aircraft Ground Handling
292 pages
English

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292 pages
English

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Description

The book conveys in an easy-to-understand language the most complicated, critical knowledge and processes involved in aircraft ground handling. At the same time, the book gives an overview of the airport, the multitude of agencies operating or servicing the airport, basic or core aviation knowledge that is necessary for anyone interested in pursuing a career in this industry. The book also supports enthusiasts or professionals interested to gain collaborative understanding from related fields. This is due to the commonness of some processes and attitudes. It brings about the culmination of over 26 years of experience and qualification in various fields of the civil aviation industry. One of the most important and crucial of all airport functions is aircraft ground handling, which is performed by ground handling companies or agents (GHA). GHAs perform their functions under strict international/national regulations and requirements. The book brings out the most important sections of aircraft ground handling of the GHA, the functions and processes involved. It also entails the base knowledge and related factors required to perform the services to a customer airline. There are critical processes, highly skilled manpower requirements and specialised equipment that are involved within ground handling at an airport to ensure a safe, punctual, most efficient and economical operation. This book entails to cover as much as possible some of those critical functions. Although the technology/processes uses local rules and regulations, the airport structure may vary from one to another, region to another, but the basics remain an everlasting requirement. This book is bringing forth that knowledge and understanding to the reader, thus empowering him/her.

Informations

Publié par
Date de parution 31 mai 2019
Nombre de lectures 0
EAN13 9789948373704
Langue English
Poids de l'ouvrage 7 Mo

Informations légales : prix de location à la page 0,0175€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

Extrait

Aircraft Ground Handling
Subash S Narayanan
Austin Macauley Publishers
2019-05-31
Aircraft Ground Handling About the Author About the Cover Dedication Copyright Information © Acknowledgements Foreword Introduction 1. Passenger Services 2. Technical Services Chapter I Ramp Staff Introduction Chapter Contents Ramp Staff Attitude and Behavior Grooming Health Managing Conflict and Negotiation Performance Reviews and Promotions Performance Feedback Chapter II Communication Introduction Chapter Contents: Verbal Communication Systems Aviation Communication Terms Word Spelling in Radiotelephony Non-Verbal Form of Communications Information for Record or for Action Chapter III Basic Aviation Knowledge Introduction Chapter Contents IATA ICAO City/Airport Codes Airline Codes Categories of Flight Five Freedoms of Air Traffic (Commercial) International Time Time Calculations Flight on Ground Times Airport and Aircraft introduction Chapter IV Aircraft Documentation (Ramp Operations) Introduction Chapter Contents Classification of Documents and Types Pre-Flight Preparation Incoming Documents Finalizing Outgoing Documents Data Input and Filling Chapter V Unit Load Devices Introduction Chapter Contents Unit Load Devices A K E 1234 XH Identification Code of Unit Load Devices A K E 1234 XH Accessories of Unit Load Devices ULD Handling ULD Section Activities Chapter VI Passenger Baggage Handling Introduction Chapter Contents General Information Baggage Tags Passenger and Baggage Reconciliation System Baggage Handling Stages Handling Tips Chapter VII Aircraft Unloading and Loading Introduction Chapter Contents Aircraft Hold Knowledge Aircraft Cargo Hold Limitations Ramp Understanding Ramp Safety Aircraft Loading Teams Chapter VIII Aircraft Weight and Balance (Load Control) Introduction Chapter Contents Commercial and Operational Plan Principle Aim Aircraft Upper Deck Weights Load Sheet: Aircraft Balance (Trim) Index Factors for Load Planning Load Planning (LIRF, Coordination, Verifying, Finalizing, and Post-Flight) Automation and Centralized Load Control Chapter IX Aircraft Ground Dispatch Introduction Chapter Contents Knowledge, Expertise, and Skill Area of Responsibility Precision Timing Schedule (PTS) Dispatch Card and Checklist Functions of the Ground Dispatcher Delay Analysis and Allocation Chapter X Aviation Safety and Security Introduction Chapter Contents Regulatory Requirement and Recommended Practice Airport Safety and Security Organizational Framework and Programs Operational Security Requirements Operational Safety Requirements References Disclaimer
About the Author
The author, although academically marketing qualified, is also qualified in four different areas of the vast aviation industry—namely ground handling, aviation security, air cargo logistics, and flight operations. The book is a culmination of over 26 years of in-depth professional service in this industry. The author’s airport handling experiences span several airports in the UAE, UK, India, and Sri Lanka under varying capacities and special projects. He has undertaken projects within UAE and international projects related to aviation, some for which he received international recognition from governments, airlines, and other authorities. The author had volunteered his expertise for humanitarian aid flights handling for an NGO at an airport. That was a reflection of his deep sense of responsibility towards other humans in need, using the knowledge he had gained from the aviation industry he admires and is a part of. He has vast airport handling agent experience with a multinational airport ground handling company and is currently part of a team in a major airline group.
About the Cover
The book conveys in an easy-to-understand language the most complicated, critical knowledge and processes involved in aircraft ground handling. At the same time, the book gives an overview of the airport, the multitude of agencies operating or servicing the airport, basic or core aviation knowledge that is necessary for anyone interested in pursuing a career in this industry. The book also supports enthusiasts or professionals interested to gain collaborative understanding from related fields. This is due to the commonness of some processes and attitudes.
It brings about the culmination of over 26 years of experience and qualification in various fields of the civil aviation industry.
One of the most important and crucial of all airport functions is aircraft ground handling, which is performed by ground handling companies or agents (GHA). GHAs perform their functions under strict international/national regulations and requirements. The book brings out the most important sections of aircraft ground handling of the GHA, the functions and processes involved. It also entails the base knowledge and related factors required to perform the services to a customer airline.
There are critical processes, highly skilled manpower requirements and specialised equipment that are involved within ground handling at an airport to ensure a safe, punctual, most efficient and economical operation. This book entails to cover as much as possible some of those critical functions.
Dedication
I dedicate this book to my wife, who has been the greatest support and encouragement in my life, especially towards realizing my dream of conveying my knowledge through this book to the greater good of aviation and to other professionals, not only in this magnificent industry, but also from other related industries or fields of study. I also dedicate this work to all the professionals who taught me, guided me and accompanied me in my continuous quest for perfection, satisfaction and achievement of goals (academically, professionally and personally).
Copyright Information ©
Subash S Narayanan (2019)
The right of Subash S Narayanan to be identified as author of this work has been asserted by him in accordance with Federal Law No. (7) of UAE, Year 2002, Concerning Copyrights and Neighboring Rights.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the publishers.
Any person who commits any unauthorized act in relation to this publication may be liable to legal prosecution and civil claims for damages.
ISBN 978-9948-37-370-4 (E-Book)
Application Number: MC-02-01-9498469
Age Classification: E
The age group that matches the content of the books has been classified according to the age classification system issued by the National Media Council.
Printer Name:
Masar Printing & Publishing LLC
Printer Address:
Dubai, UAE
First Published (2019)
AUSTIN MACAULEY PUBLISHERS FZE
Sharjah Publishing City
P.O Box [519201]
Sharjah, UAE
www.austinmacauley.ae
+971 655 95 202
Acknowledgements
I would like to acknowledge the great contribution played by Emirates Group and Dubai International Airport in giving me the opportunity to excel in my chosen field.
Foreword
An airport can be a city within a city. There are many activities taking place both by internal and external organizations, governmental agencies, commercial, etc. at an airport. My intention here is to provide an insight into the professional knowledge, activity, and the customer service orientation required by one of the core areas of any airport ground handling operation. The main subject for study in this book relates to the most critical branch of airport ground operations services. Their activities and services to customer airlines will be examined and studied in detail. In addition there is a certain basic understanding and knowledge required for all entrants or existing airport employees that is also included.
This is not a manual, nor is there any intention to replace or correct any existing manual, processes, regulations, etc. These are purely based on knowledge and experience gained through active participation in aircraft handling activities, over the past 26 years in this highly motivating and extraordinary industry. Knowledge gained through academic pursuits, exposure to related manuals and specific programs. Hands on experience gained through both personnel endeavors and active deployment, in a variety of roles under truly professional, multi-cultural, and multi-lingual environments.
A major part of my professional amelioration was due to the ideal opportunity provided at Dubai International airport, where two major aviation industry leaders operate. One is a world pioneer in airport ground handling and another is one of the top airlines in the world. I am fortunate to work for both these exemplary and prestigious organizations. This gave me ample exposure to truly professional interactions, ability to be at the forefront of cutting-edge technological knowledge and to gain understanding of the best industrial practices. The multi-cultural society and the cosmopolitan attitude were instrumental in creating a universal outlook. I take this as an opportunity to thank the Dubai government for encouraging and supporting the advancements that has made Dubai a world pioneer in the aviation industry.
The intention has been to focus on explaining the specific and complicated area of airport handling operations in an easy to understand process. Thus, several related subjects were included and explained. So it becomes a tool for both the existing and potential aviation professionals. Over the years, I noticed a need for new aspirants and existing professionals in related aviation fields for a source point to get the most critical understanding. This book is aimed at those new aspirants and professionals. There are manuals, course materials, and trainings being conducted. They are employee specific or direct job related or pertain to a main area of study. However, here the aim is to create the awareness, at the same time explain the basics, and finally touch

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