PERFORMANCE AUDIT

PERFORMANCE AUDITOf the City’s Motor Vehicle, Licensing andPermit Functions 1999PERFORMANCE AUDITOf the City’s Motor Vehicle, Licensing andPermit FunctionsJune 1999Report 1999-2P E R F O R M A N C E A U D I TH I G H L I G H T SJune 1999CCwhat driver license services are available where.Establish an information program to clearly communicate to the publicregistration renewal system a top priority.Make correction of the Y2K problem in the automated motor vehicleOther recommendations: to be needed to protect public health and safety.statutes and ordinances to determine if regulation of the activity continuesworkload more evenly throughout the year, and review business licensestaggering taxicab business license expiration dates so as to distribute thevehicle transactions as a premium service available at a higher fee, considerpersonnel allocations, consider treating same-day service for multipleRecommendations: Determine the causes of the backlogs and reviewcustomer delays and inadequate permit enforcement.Inadequate or misallocated personnel result in excessive backlogs,reinstitute quarterly error reports on transactions processed.official, complete, and codified manual of policies and procedures, andRecommendations: Establish a formal training program, develop anin customer service.Recommendationsquality controls have resulted in a high rate of staff errors and delaysFindings andInadequate staff training, lack of official policy ...