Audit of the Canada Border Services Agency

Audit of the Canada BorderServices AgencyA report by thePublic Service Commission of CanadaOctober 2009Public Service Commission of Canada300 Laurier Avenue WestOttawa, Ontario K1A 0M7CanadaInformation: 613-992-9562Facsimile: 613-992-9352This Report is also available on our Web site at www.psc-cfp.gc.caCat. No. SC3-144/2009E-PDFISBN 978-1-100-13341-6© Her Majesty the Queen in Right of Canada, representedby the Public Service Commission of Canada, 2009Audit of the Canada BorderServices AgencyA report by thePublic Service Commission of CanadaOctober 2009All of the audit work in this report was conducted in accordancewith the legislative mandate and audit policies of thePublic Service Commission of Canada.Table of ContentsSummary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Focus of the audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Observations and recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Human resources plans continue to evolve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Staffing direction and measurable performance is improving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Staffing practices, ...