Board of Podiatry Examiners Performance Audit Highlights

Board of PodiatryExaminersBoard needs to improveREPORTHIGHLIGHTS complaint-handlingPERFORMANCE AUDITprocessSubjectIn 1998, we recommended that thePodiatry is a branch ofBoard follow the Attorney General’smedicine dealing withadvice to separate its complaintthe diagnosis andinvestigation from its complainttreatment of diseasesadjudication. Although the Board hadand malfunctions of thefoot and its related implemented this recommendation, itstructures. Established in again should address this issue. In1964, the Board of addition, the Board needs to resolvePodiatry Examiners needed, and then provide the informationcomplaints in a more timely manner and(Board) regulates the to the Board. The board member shouldensure its complaint handling ispractice of the 360 then recuse him/herself from theadequately documented.podiatrists licensed in adjudication.Arizona. Board should separate investigation from• The Board could determine whether thereadjudication—The Board investigatesare retired or active podiatrists who may beOur Conclusion complaints during its monthly boardinterested in volunteering as investigators.meetings. This includes reviewingThe Board needs to medical records and otherimprove complaint Board's complaint handling untimellyy——documentation, and interviewinghandling by separating Arizona health regulatory boards shouldcomplainants, licensees, and othercomplaint investigation typically resolve complaints within 180witnesses. However, the ...