Audit Report 1031

City of Los Angeles Office of the Controller Performance Audit of the Department of City Planning’s Case Processing Function October 31, 2005 Laura N. Chick City Controller TABLE OF CONTENTS EXECUTIVE SUMMARY .........................................................................................................ii Exhibit 1: Summary of Recommendations............................. v INTRODUCTION AND BACKGROUND.................................................................................... 1 AUDIT RESULTS I. Workflow and Structure............................................................................... 4 II. Guidance and Standards...........13 III. Public Hearings...........................................................................................14 IV. Use of Technology and Electronic Information................................16 V. Performance Reporting .............................................19 VI. User Fees and Cost Recovery................................22 VII. Longer Term Initiatives ...........................................24 APPENDICES A. Ranking of Recommendations B. Glossary of Acronyms C. City Survey Results D. Flowcharts: Case Intake at Downtown Public Counter E. Flowcharts: Zoning Administration Case Processing F. Flowcharts: Subdivision Case Processing G. Flowcharts: Commission Case Processing i PERFORMANCE AUDIT OF ...