Audit of Council Request May 13 08

Office of the Auditor General / Bureau du vérificateur général AUDIT OF THE COUNCIL REQUEST TRACKING PROCESSES 2007 Chapter 12 VÉRIFICATION DU PROCESSUS DE SUIVI DES DEMANDES DU CONSEIL MUNICIPAL 2007 Chapitre 12 Chapter 12: Audit of the Council Request Tracking Processes Table of Contents EXECUTIVE SUMMARY........................................................................................................... i RÉSUMÉ .....................................................................................................................................xii 1 INTRODUCTION.........................................................................................................1 2 SCOPE.............................................................................................................................1 3 OBJECTIVES AND APPROACH ..............................................................................1 4 CONSULTATION WITH COUNCIL MEMBERS .................................................3 5 INDUSTRY RESEARCH .............................................................................................4 6 OBSERVATIONS AND RECOMMENDATIONs.................................................8 6.1 Clarity of Inquiries Process.........................................................................................8 6.2 Effectiveness .................................................................................................... ...