Managerial Communication, livre ebook

The first book of its kind to offer a unique functions
approach to managerial communication, Managerial Communication
explores what the communication managers
actually do in business across the planning, organizing,
leading, and controlling functions. Focusing on theory and
application that will help managers and future managers
understand the practices of management communication,
this book combines ideas from industry experts, popular
culture, news events, and academic articles and books
written by leading scholars.
All of the levels of communication (intrapersonal, interpersonal,
group, organizational, and intercultural) play a
role in managerial communication and are discussed thoroughly.
The top, middle, and frontline communications in
which managers engage are also addressed. Expounding
on theories of communication, the authors relate them to
the theories of management—such as crisis management,
impression management, equity theory, and effective presentation
skills. These are the skills that are invaluable to
management.
Preface ..........................................xi
Acknowledgments..................................................................................xiii
Chapter 1 The Nature of Managerial Communication......................1
Chapter 2 The Managerial Communication Process........................23
Chapter 3 Power, Climate, and Culture...........................................45
Chapter 4 Ethical Issues in Management Communication..............63
Chapter 5 Conflict Resolution........................................................85
Chapter 6 Communication Technology........................................105
Chapter 7 Effective Presentation Skills..........................................121
Chapter 8 Impression Management..............................................145
Chapter 9 Employment Communication......................................159
Chapter 10 Change Communication..............................................179
Chapter 11 Crisis Communication.................................................197
Chapter 12 Communication Audits................................................215
About the Authors ..........................................231
References ..........................................233
Index ..........................................247