Statistical Process Control for Managers, livre ebook

If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. Statistical Process Control for Managers focuses on how SPC works and why managers should consider using it in their operations.

It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. Today there is little need to make the necessary calculations by hand, so the author utilizes Minitab“ and NWA Quality Analyst—two of the most popular statistical analysis software packages on the market. Links are provided to the home pages of these software packages where trial versions may be downloaded for evaluation and trial use.

The book also addresses the question of why SPC should be considered for use, the process of implementing SPC, how to incorporate SPC into problem identification, problem solving, and the management and improvement of processes, products, and services.

List of Figures (p. ix)
List of Tables (p. xiii)
Abbreviations and Acronyms (p. xv)
Testimonials (p. xvii)
Preface (p. xix)
Acknowledgments (p. xxi)
Chapter 1 The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs (p. 1)
Chapter 2 Variation and What it Means to be in Control and Capable (p. 17)
Chapter 3 Introduction to Control Charts (p. 31)
Chapter 4 Basic Control Charts for Variables (p. 51)
Chapter 5 Advanced Control Charts for Variables (p. 65)
Chapter 6 Control Charts for Attributes (p. 75)
Chapter 7 Process Capability (p. 89)
Chapter 8 SPC in Service Industries (p. 107)
Appendix A Bare Bones Introduction to Basic Statistical Concepts (p. 117)
Appendix B SPC Software Used to Illustrate this Book (p. 129)
Notes (p. 133)
References (p. 137)
Index (p. 141)