Quality Management in a Lean Health Care Environment, livre ebook

Quality in a lean health care setting has one ultimate goal-to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, healthcare organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from health care an other industries are provider to illustrate lean methodology and learn their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have learned actionable concepts and have the tools and resources to start improving quality.
Acknowledgments ........................ix
Introduction ........................xi
Chapter 1 Foundation: Quality at the Source Gemba ........................1
Chapter 2 Pillars: Coaching, Improvement Process, and
Data Measurement .........................................................41
Chapter 3 Roof: True North, Sustainment Culture ..........................77
Chapter 4 Conclusion .....................................................................87
Appendix 1 RCA Standard Work ........................89
Appendix 2 Huddle Board Standard Work........................99
Appendix 3 PICK Chart Standard Work ........................101
Notes........................105
References ........................107
Index ........................109