An Introduction to Supply Chain Management, livre ebook

If you’re a manager of a supply chain operation, or a student learning about supply chain management, this book will provide not only an overview of supply chain management but also a framework for subsequent, more detailed study in various aspects of supply management. This book reviews the evolution of supply chain management concepts and discusses trends in global markets and strategic competitiveness. It then focuses on the major issues involved in managing a competitive supply chain including: forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Coverage of the dynamic, evolving issues pertaining to supply chains that affect the global business community concludes the book. With this book in hand, you’ll be better equipped to conceptualize the management of supply chains as a collection of business processes; identify primary and secondary value chain processes; distinguish between the umbrella term, “supply chain management,” and its component functions; and understand the basic tools of forecasting and the need for accurate data and forecasts on which to base supply chain management decisions.
Section I Getting Started ............................................................ 1
Introduction ................................................................................................3
Chapter 1 Getting on the Same Page .....................................................7
Chapter 2 Th e Global Stage ................................................................ 21
Chapter 3 Supply Chain Strategy ....................................................... 29
Section II SCM Components ..................................................... 45
Chapter 4 Forecasting ......................................................................... 47
Chapter 5 Inventory Management ..................................................... 59
Chapter 6 Logistics ............................................................................. 81
Chapter 7 Information Technology .................................................... 97
Chapter 8 Customer Service ............................................................. 115
Chapter 9 Uncertainty ...................................................................... 133
Section III Th e Future ............................................................... 153
Chapter 10 Future SCM Trends ......................................................... 155
Reader’s Notes .......................................................................................... 167
Notes ....................................................................................................... 169
References................................................................................................. 171
Index ....................................................................................................... 173