Talent Disruption, livre ebook

Talent Disruption proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages and technological and geopolitical shifts as well as offering a framework for diagnosing the root causes of talent disruption.

Talent Disruption provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins.

Testimonials (p. xiii)
Talent Is the #1 Issue Facing Hotel CEOs (p. xix)
Preface (p. xxi)
Foreword (p. xxvii)
Acknowledgments (p. xxxi)
Chapter 1 Introduction: Global Talent Disruption (p. 1)
Chapter 2 The Brutal Facts: Rebuilding the Service Profit Chain (p. 23)
Chapter 3 Asset Right: Building Human Capital in an Era of High Finance (p. 43)
Chapter 4 Talent Valuation: Bringing Moneyball to Hospitality (p. 71)
Chapter 5 People First: Establishing a Culture of Ownership (p. 93)
Chapter 6 A New Talent Engine: Leveraging AI to Scale Human Capital (p. 109)
Chapter 7 Cross-Cultural Advantage: Rescuing Globalization (p. 135)
Chapter 8 Winning Moves: How Hospitality Can Score Big with AI (p. 157)
Chapter 9 Anthropomorphizing Robots: Autonomous Hotels of the Future (p. 163)
Chapter 10 A Call to Action: Responsible AI (p. 183)
Chapter 11 Final Thoughts: Hospitality’s Great Reset (p. 193)
Appendix I (p. 207)
Appendix II (p. 211)
Appendix III (p. 215)
Appendix IV (p. 221)
Notes (p. 223)
References (p. 225)
About the Author (p. 237)
Index (p. 239)