New Tricks for Old Bureaucracies, livre ebook

Ready to transform government from the inside out? It’s easy to complain about government bureaucracy and transportation in large American cities, but what if you could actually improve them instead?

That’s exactly what the authors of New Tricks for Old Bureaucracies set out to do in the Office of Extraordinary Innovation at Los Angeles Metro, a transportation agency with a $9.5 billion annual budget in a county larger than 40 states. Now you can learn from their hard-earned successes, and valuable mistakes, as they provide helpful lessons learned for anyone looking to make change in public agencies.

You’ll learn how to:

• Navigate internal resistance
• Build coalitions and fix processes
• Recognize impenetrable fiefdoms
• Pick your battles and win them

Using amusing behind-the-scenes stories, New Tricks presents a pragmatic playbook for those who want to deliver lasting government reform, and an outright nerd-fest for anyone working in public transportation!

List of Acronyms (p. xi)
List of Figures (p. xv)
Preface (p. xvii)
Acknowledgments (p. xix)
Foreword (p. xxi)
Review Quotes (p. xxiii)
Introduction: “Why Are You Even Here?” (p. xxv)
Chapter 1 Pick Your Battles and Win Them (p. 1)
Chapter 2 You Need to Make Friends to Fix Processes (p. 23)
Chapter 3 Recognize Impenetrable Fiefdoms (p. 51)
Chapter 4 It’s a Marathon and a Sprint (p. 73)
Chapter 5 Both Naivete and Experience Are Required (p. 105)
Chapter 6 Beware Your Expiration Date (p. 143)
Chapter 7 How to Overcome Resistance in Public Agencies (p. 163)
Bibliography (p. 171)
About the Authors (p. 179)
Notes (p. 181)
Index (p. 189)