Tutorial. 9. Technology in KM

9. Technology in KMETL525 Knowledge ManagementTutorial Four16 January 2009K.T. Lamlblkt@ust.hkLast updated: 15 January 2009Technology is KM Enabler• Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations. (Stankosky 2005)• KM is to coordinate an organization‟s people, technology, processes and organizational structure. (Dalkir 2005)• Trying to implement a KM systems without technology is extremely difficult but the technology of itself does not make the KM system work; it can facilitate and enable connections and communications but it will not make them happen. (Gamble and Blackwell, 2001)Technology is KM Enabler (cont.)• If the culture of collaboration and knowledge sharingdoes not exist, adopting more technologies will not yield much benefit to a KM implementation. (Park 2005)• Too much emphasis on technology without incorporating the other critical elements (i.e., business strategy under leadership, organizational structure, and learning) can easily result in failed KM implementation. (Park 2005)List of Technologies mentioned in KM literatureAbstracts Database management systemsAnnotation Decision support systemsArchiving Digital librariesArtificial intelligence Discussion forumsAuthoring tools Document management systemsAutomated reasoning systems Document imagingBlogs E-learning systemsBusiness modeling systems Electronic publishingBusiness intelligence tools ...