Tutorial. 4. Knowledge Mapping

4. Knowledge MappingETL525 Knowledge ManagementTutorial Two11 December 2008K.T. Lamlblkt@ust.hkLast updated: 10 December 2008What is Knowledge Mapping?• Knowledge mapping is an ongoing quest within an organization to:– discover the location, ownership, value and use of knowledge artifacts;– learn the roles and expertise of people;– identify constraints to the flow of knowledge;– highlight opportunities to leverage existing knowledge.• Knowledge mapping is a practice consisting of survey, audit, and synthesis. Source: Grey D (1999)What is Knowledge Map?• Knowledge map is a navigation aid to explicit (codified) information and tacit knowledge, showing the importance and the relationships between knowledge stores and dynamics.Source: Grey D (1999)What is Knowledge Map? (cont.)• Knowledge map is “an association of items of information (e.g. process, network, policy, geography, …) preferably visual, where the association itself creates new, actionable information” (adapted from Vail).Source: Ebener et al. (2006)Knowledge Mapping Process• Knowledge mapping is the process of creating a knowledge map.• The process consists of the following steps:– Acquire data (through, e.g. survey)– Manipulate data (to produce first order data)– Store data (to form knowledge mapping database)– Process data (analysis, aggregation and contextualization to produce higher order data)– Visualize data (to produce knowledge maps)Source: Ebener et al. ...