Supporting IT Service Fault Recovery with an Automated Planning Method [Elektronische Ressource] / Feng Liu. Betreuer: Heinz-Gerd Hegering

Supporting IT Service Fault Recoverywith an Automated Planning MethodDissertationan derFakultat fur Mathematik, Informatik und Statistik der Ludwig-Maximilians-Universitat Munc henvorgelegt vonFeng LiuTag der Einreichung: 21.04.2011Supporting IT Service Fault Recoverywith an Automated Planning MethodDissertationan derFakultat fur Mathematik, Informatik und Statistik der Ludwig-Maximilians-Universitat Munc henvorgelegt vonFeng LiuTag der Einreichung: 21.04.2011Tag der mundlic hen Prufung: 06.06.20111. Berichterstatter: Prof. Dr. Heinz-Gerd HegeringLudwig-Maximilians-Universitiat Munchen 2. Berichterstatter: Prof. Dr. Gabi Dreo RodosekUniversitat der Bundeswehr Munchen AcknowledgementThis dissertation not only presents the research results that I have achie-ved while working as a researcher at the chair of Prof. Dr. Dieter Kranzlmullerand Prof. Dr. Heinz-Gerd Hegering, it is also an evidence of friendship andsel ess help I got from the MNM Team during the completion of this work.First and foremost, I’d like to express my heartfelt appreciation to mythesis advisor Prof. Dr. Heinz-Gerd Hegering for his committed guidanceand kind advice during all phases of my work. As his doctoral student, Ihave deeply bene ted from his knowledge, deep-insight and decades-longexperience in the research area of network management. Also I would like tothank Prof. Dr.