Service work as affect management [Elektronische Ressource] : the role of affect related competence / vorgelegt von M. Angelo Giardini

Service work as affect management: The role of affect-related competence Inaugural-Dissertation zur Erlangung des Doktorgrades der Philosophie des Fachbereiches 06 der Justus-Liebig-Universität Gießen vorgelegt von M. Angelo Giardini aus Hornberg 2002 Dekan/in: Prof. Dr. J. Stiensmeier-Pelster I. Berichterstatter/in: Prof. Dr. M. Frese II. Berichterstatter/in: Prof. Dr. C. Antoni Tag der Disputation: 10.2.2003 Acknowledgements My first thanks go to Susanne and to my parents for all their support throughout the years. I thank Michael Frese for his guidance, his support, and his enthusiasm. I have greatly benefited from innumerable discussions with Doris Fay, Anat Rafaeli, and Avi Kluger. They have been an invaluable source of inspiration. I would like to thank the following people for their helpful suggestions and ideas: Rick DeShon, Christian Dormann, Winfried Hacker, Dörte Heimbeck, Daniel Illgen, Klaudia Kamrad, Ruth Kanfer, Nina Keith, Benjamin Schneider, Lisa Trierweiler. I am also greatly indebted to Stefanie Günter, Kerstin Halemba, and Angela Hortig for their assistance in early stages of this work, and to my former and present colleagues at the University of Giessen for their support. This research would not have been possible without the financial support by the German-Israeli Foundation (GIF). Thank you.