Thurrock Council - Culture Services Audit 2004

Inspection report October 2004 Cultural Services Whole Service Inspection Thurrock Borough Council p 2 Thurrock Borough Council - Cultural Services Whole Service Inspection Contents Summary 3 Scoring the service 4 Recommendations 6 Report 7 Context 7 The locality 7 The council 8 The service inspection 8 How good is the service? 10 What links can be clearly illustrated between the council’s cultural services’ ambitions, and the ambition for the local area? 10 How effectively do cultural services contribute to local area priorities and achieve service priorities 11 How good are cultural services at providing a quality user experience? 13 Summary 16 What are the prospects for improvement to the service? 16 Does the council have the capacity and systems to deliver its cultural ambitions and drive improvements in cultural services for all sections of the community? 16 How effectively do the council’s future plans sustain a clear focus on achieving its ambitions for cultural services? 20 Summary 21 Appendices 23 Documents reviewed 23 Reality checks undertaken 23 List of people interviewed 24 Shared Priorities 24 Improving public services 26 Thurrock Borough Council - Cultural Services Whole Service Inspection p 3 Summary 1 Thurrock Borough Council is a unitary authority to the east of London, on the north bank of the Thames. Much of its traditional industry has been concentrated along the 30 kilometres of river frontage. ...