Quality Service Audit Checklist

Library of Michigan Quality Service Audit Checklist For Mideastern Michigan Library Cooperative Essential Quality Measures Completed September 8, 2005 Enhanced Quality Measures Excellent Quality Measures Completed ________________ Submitted to Library of Michigan September ___, 2005 Library of Michigan Quality Service Audit Checklist for Cooperatives Administration Quality Measures May 2005ADMINISTRATION ESSENTIAL – CORE Completed: 1. There is a full-time director. [Note: The Hiawathaland Library Cooperative is grandfathered for this August 23, 2005 measure.] 2. In compliance with Michigan Statute 397.554, the cooperative Completed: develops a written, member driven Plan of Service, covering a August 23, 2005 period no longer than 3 years. The plan details services, programs and resources offered that address the needs of its members and delineates board representation. The plan includes a mission statement, goals, objectives, strategies, an implementation schedule and an evaluation plan. To identify and meet the service needs of its members the library conducts a member survey and a needs assessment every year to determine if its services and programs are adequately serving them. The board, advisory council, and director review the plan on an annual basis. [Note: The cooperatives and the Library of Michigan develop a three-year Completed: statewide plan of service. Each cooperative ...