Program Audit Surveys The Results

Program Audit SurveysThe ResultsKeith Curry LanceDirectorLibrary Research Service„„„„„„BackgroundProgram audits mandated by Governor’s Office and CDEUtilization and evaluation analysesEvaluation perspectives: customer satisfaction w/service delivery as well as impact assessment3 surveys: CRC, RLSS, CSLEvery public, school and academic library received 1 of the 3Results representative at state level only„„Colorado Resource CenterInterlibrary loan and reference services are the most utilized and most highly rated CRC services.No stop service and training are very distant seconds in terms of usage, but are also highly rated.Colorado Resource CenterGood or ExcellentService UsedInterlibrary loan 75% 99%Reference 63% 100%No stop 20% 100%Training 13% 100%„„Regional Library Service SystemsMost utilized RLSS services are those that facilitate communication.Grant application assistance (State Funding, LSTA, etc.) is also popular. Regional Library Service SystemsPublic Schoollibraries LMCsMost utilized servicesGrant assistance 74% 67%Membership directory 90% 95%Newsletter/mailings/e-mail 97% 95%System retreat, etc. 94% 82%Courier service 87% 77%„„„„„Regional Library Service SystemsPublic libraries and school library media centers rate RLSS highly on:Training discountsRLSS websitesInformation Literacy and CSAP consultingCooperative purchasing agreements, RLSS professional collections, and finding aidsRegional ...