THESE SITUATIONS HAPPEN RARELY, YET MUST BE HANDLED PROPERLY

PATIENT BUILDERS, INC. PROGRAM PITFALLS THESE SITUATIONS HAPPEN RARELY, YET MUST BE HANDLED PROPERLY. WHEN A PATIENT BUILDERS PATIENT CALLS AND: • WANTS TO RESCHEDULE OR CANCEL STSAY “1 TIME APPTS ARE HANDLED (OR RESCHEDULED) @ THIS # 888-839-9370” • COMPLAINS ABOUT ANY ASPECT OF THE PATIENT BUILDERS CALL ALWAYS OFFER A SINCERE APOLOGY AND ALLOW THEM TO VENT. TELL THEM YOU WANT TO CORRECT OR SATISFY THEIR GRIEVANCE. GET THE NAME OF THE PERSON WHO CALLED THEM, THEIR NAME, AND PHONE NUMBER AND TELL THEM SOMEONE WILL CONTACT THEM A.S.A.P. Call Patient Builders IMMEDIATELY with information @ 888-839-9370. • ASKS ABOUT FEE’S (RESPONSE FROM COMMONLY ASKED QUESTIONS) “It’s really hard to quote you fees, because until you MEET with the doctor, we don’t really know what treatments you may need, IF ANY. Dr. Johnson will do everything he can to make care affordable should you choose to become a patient. We don’t turn people away who need care for reasons of finance. Let’s get you in for your complimentary services and find out what the doctor can do for you.” • ASKS INSURANCE QUESTIONS (RESPONSE FROM COMMONLY ASKED QUESTIONS) “There are so many different type of insurance and plans that I cannot verify insurance over the phone. We do accept most kinds of insurance. Just bring your insurance information in with you, and we’ll find out what is covered while you meet with the doctor. Of course, your consultation, spinal examination and x-rays ...