LUCIA [Elektronische Ressource] : development of a comprehensive information architecture process model for websites / Arno Reichenauer

LUCIA: Development of a Comprehensive Information Architecture Process Model for Websites Arno Reichenauer A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy of the University of Regensburg Faculty of Humanities II (Psychology and Education) University of Regensburg, Germany January 2005 LUCIA: Development of a Comprehensive Information Architecture Process Model for Websites Inaugural-Dissertation zur Erlangung der Doktorwürde der Philosophischen Fakultät II (Psychologie und Pädagogik) der Universität Regensburg vorgelegt von Arno Reichenauer aus Freising 2005 Erstgutachter: Prof. Dr. Alf Zimmer Zweitgutachter: Prof. Dr. Helmut Lukesch Summary Web-specific usability deficiencies of websites have multiple implications: End users have been shown to suffer from disorientation and information input overload when interacting with large information systems, resulting in frustration, computer “rage”, and user abandon-ment. Such symptoms quickly turn into monetary losses for the sponsoring organization. Thus, an organization employing 1000 knowledge workers has been shown to lose up to US$ 2.5 million per year, due to its employees’ inability to retrieve information on its intranet websites (Feldman & Sherman, 2001).