KMTCF Tutorial (v006)

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English

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Publié par	Siom
Nombre de lectures	16
Langue	English

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Characterizing
Knowledge Management
Tools
Presented by Kurt W. Conrad
Half-day Tutorial Presented by Kurt W. Conrad
Half
conrad@sagebrushgroup.com.com
Developed by Kurt W. Conrad , Brian (Bo) Newman, and Dr. Art Murray
Based on A Framework for Characterizing Knowledge Management Methods,
Practices and Technologies, Newman and Conrad, 1999
From The Knowledge Management Theory Papers
A series of papers on the theories, processes and practices behind Knowledge Management
(c) The Knowledge Management Forum, 2000 1Introductions
• Name
• Organization
• Why are you attending this tutorial?
• What are you hoping to get out of it?
• Specific areas of interest
(c) The Knowledge Management Forum, 2000 2Introducing
Kurt Conrad
• Director of Knowledge Management for Tomorrow
Farm
• Specializes in
– Enterprise document management
– Strategic planning and mediation
– Process and methodology development
– SGML, XML, and related standards
• kurt@tomorrowfarm.com, kurt.conrad@km-forum.org, , conrad@km
conrad@sagebrushgroup.com.
(c) The Knowledge Management Forum, 2000 3Introducing
Bo Newman
• Founder of the KM Forum
• Recognized as one of top 10 KM
practitioners
• Active in development of supporting
theories and practices for over 15 years
• bo.newman@km-forum.org.
(c) The Knowledge Management Forum, 2000 4Introducing
Dr. Art Murray
• President of Telart Technologies, Inc.
• 24 years experience leading advanced
information and knowledge systems
initiatives
• Adjunct professor in the School of
Engineering and Applied Science at The
George Washington University
• Collaborates with American and Russian
scientists to integrate western and eastern
approaches to KM
approaches to KM
(c) The Knowledge Management Forum, 2000 5Introducing
KM Forum
The original, virtual community of
practice that focused on discussing and
exploring the foundations of what has
now become Knowledge Management
www.km-forum.org
(c) The Knowledge Management Forum, 2000 6Introducing
Tomorrow Farm
Strategically integrates creativity and
technology to produce effective digital media
– Highly-dynamic, database-driven web sites for -
cutting-edge dot-coms
cutting-
– Film and video production for advertising,
marketing, and corporate communications
– CD-ROM and DVD production for marketing, CD
instruction, and entertainment
www.tomorrowfarm.com
(c) The Knowledge Management Forum, 2000 7Why Characterize Tools?
• Any tool can enhance knowledge
– Improve knowledge flow
– “Intelligize” behaviors “
– Increase organizational value
• Individual tools are not same as a
comprehensive KM solution
• Tools can’t manage knowledge
(c) The Knowledge Management Forum, 2000 8Why Characterize Tools?
The Chaos that is KM
• KM technology market undermines
understanding
– Everything is labeled “KM”
– No clear distinctions or differentiation
– Not clear how things fit together
– Difficult to integrate methods, practices, and
technologies
• Characterization is one answer to the chaos
(c) The Knowledge Management Forum, 2000 9Tutorial Overview
• Combination of lecture and small group
exercises
• Goals
– Introduce the KM Tool Characterization
Framework
– Use KMTCF to assess potential impacts of tools
on Knowledge Flows
– Review other potential applications of the
Characterization Framework
(c) The Knowledge Management Forum, 2000 10