Gomez Benchmarking Methodology

Gomez Benchmarking Methodology




Contents
Gomez Benchmarking Methodology .......................................................................................................... 1
Benchmark Methodology Overview ........... 5
Gomez Metrics ....................................... 5
Types of Benchmarks ............................................................................................. 6
Web and Mobile Benchmarks ............................................................................................................ 6
Business Process and Homepage Benchmarks ................... 7
GPN Testing Agents ................................................................................................................................ 7
United States Benchmarks ......................... 8
Financial Services Benchmarks ............................................................................................................... 8
Banking Benchmarks .......................... 8
US Banking Account Details Business Process Benchmark .................................................................. 8
US Banking Home Page Benchmark – IE ............................................................. 9
US Banking Home Page Benchmark – Last Mile ................................................. 9
US Mobile Banking Home Page Benchmarks ...................................................... 9
Brokerage Benchmarks ........................... ...