Benchmark Report Rapid City FINAL 2011

The National Citizen Survey™ CITY OF RAPID CITY, SD 2011 Benchmark Report 3005 30th Street 777 North Capitol Street NE, Suite 500 Boulder, CO 80301 Washington, DC 20002 www.n-r-c.com • 303-444-7863 www.icma.org • 202-289-ICMA City of Rapid City | 2011 Contents Understanding the Benchmark Comparisons ......................................................................1 Comparison Data .....................................................................................................................1 Putting Evaluations onto the 100-point Scale ............................................................................2 Interpreting the Results.............................................................................................................3 National Benchmark Comparisons......................................................................................4 Jurisdictions Included in National Benchmark Comparisons ...................................................13 The National Citizen Survey™ The National Citizen Survey™ by National Research Center, Inc. City of Rapid City | 2011 Understanding the Benchmark Comparisons COMPARISON DATA NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in citizen surveys from approximately 500 jurisdictions whose residents evaluated local government services and gave their opinion about the quality of community life. The ...